Really please with my two epsom sofa's. Good quality and wonderful dark brown leather,
My living room smells of the leather a month later and I love it!
We were really please with the service from ordering swatches, ordering over the telephone, arranging the delivery to the very helpful men who delivered the furniture.
Thank you to all the very helpful staff at Saxon Leather.
I spent £2600 which is a lot for me believe me!
The company treat you very special, take care of all your requirements, clearly a well established business with a very trustworthy helpful family staff. You can see your actual furniture being hand made by craftsmen.
Take it from a fussy person... This firm are top notch !!
I bought two very large chesterfield sofas nearly 15 years ago and decided to have a very large footstool custom made to match with the same color my sofas are only now getting to that lived in ,very comfortable stage where the family gather .....
I appreciate the craftsmanship of Saxon and am very happy to have my sofas another 15 years as they are timeless ....Beth N-B.
Helpful staff via email, no problems at all with the order, product delivered as scheduled and well packaged. If you want a chesterfield sofa, you cannot go wrong using Saxon Leather
Really love the look of our new sofa,but the cushion pads seem to be a bit soft and the leather on the pads seem to have stretched a lot,
So there are a lot of indentations after a couple of months wear? Don't know if this is normal?
We were so impressed overall with the treatment we received both over the phone when placing our order and when furniture was delivered we were just over the moon with the quality of the leather. We cannot praise you enough. Excellent service throughout and we are more than made up with our two Chesterfield sofas. Excellent.
Wonderful site, excellent shopping experience which kept me well informed re delivery and even sent a sample of the hide before the new furniture was covered. Timetable for construction of the furniture and delivery date as on schedule. Products have that WOW factor, soooooooooooo comfortable and admired by all who have seen it.
I am delighted with the service from Saxon,my furniture is flawless better than expected, service was of a very high standard, delivery was as stated and drivers were very helpful, polite and the service was 'personal' I was made to feel special and important, not just another customer, I would recommend Saxon Furniture to anyone, spend the extra its worth it...! Ditch the rest and go to Saxon for your furniture.
Love my furniture. Thank you Saxon.
I would not hesitate to tell people to use your company used Saxon about 12years ago and always said when I needed any further leather goods would come back to you service very good in fact going to use you again in next few months
Bought a leather sofa which I am happy with.I visited the showroom/factory a couple of times before ordering and found the staff very helpful.The sofa seems to be well-constructed using good materials and I know from experience that some similar products are shoddily made.Would recommend the company to anyone.
I would recommend Saxon to everyone ,friendly ,knowledgeable staff make the whole experience stress free.The delivery staff are very professional and cant do enough to make delivery of your furniture as easy as 123!
I was very impressed with the sofa when it arrived.It was just as I had ordered and the delivery team were really efficient and careful with the goods.I was pleased with the price of the sofa and found it to be very good value for money.I had asked for some special requirements in the making of the sofa and Saxon were able to fulfil these with no problems.
All in all a brilliant experience from beginning to end product. I was even provided with a cup of tea whilst I made my decision !
I have had two deliveries of leather furniture from this company - three items in all - two leather sofas and a leather stool. Nothing went wrong. The furniture was as good as could have been anticipated and the delivery arrived as arranged. Could not have asked for better furniture nor better service.
I decided to buy a couple of chesterfields and the quality of the product is fabulous. When you compare the finished product to other similar, and sometimes cheaper, sofas, you will notice the difference. Saxon chesterfields are well made and finished. The buttoning is crisp and clean, the sofa is comfortable and you can customize your final product. That being said, if you want full leather cushions you need to say so (not an option you can pick - the sofas come with cushions finished on one side only so you can't flip them over). The only downside would be on the sales person you get. Some of the sales people need more product training and knowledge, but in the end you can be assured that you will be given someone who knows how to help you navigate through the process and it will all turn out in the end. Sales staff who have a positive and "can do" attitude make all the difference and I will purchase more from this company (when I have the room).
From the moment I ordered some swatches, through asking questions, placing my order and receiving my beautiful sofa, Saxon were helpful, informative and always did what they promised. I can't recommend them highly enough and will definitely be ordering from them again
Saxon are a very good company to order from and they went to considerable trouble to make sure I appreciated leather is a natural product.
The leather samples arrived plus an extra one which the woman I spoke with thought I might like - and was, in fact, the one I chose.
Nothing was too much trouble for them and the chesterfield arrived on the day I had requested.
AND it is very comfortable to sit in
I bought my sofas and chairs from Saxon in 2004. We have been delighted with them - they have worn well and still look great. BUT we did notice that two of the seat cushions on one of the sofas were starting to wear and so I rang Saxon. They were great - no problem - a reasonable price - could we send the cushion covers for them to use as a template and they would match the leather and made us two new ones. They arrived on the day they said they would - they fit perfectly and hopefully my sofa will last me a few more years. When it does finally need replacing I would have no reservations about going back to Saxon.
Good quality value for money and good service
We live in the US & were trying to furnish our flat in London. We gave up on a major UK sofa company we'd bought from before, because they would not guarantee delivery within any one-week period when we'd be in London, they would not hold an item for any period of time & they would charge us a restocking fee if they failed to deliver when we were there. So we contacted Saxon who held a sofa for us until we were ready for delivery. Their customer service was superb & the quality of the sofa far exceeded the quality of the sofas at the company we originally tried to order from. It looks stunning in our warehouse-style flat & it's good quality leather & extremely comfortable. Overall an A+++ experience.
I couldn't have asked for anything better. When I had to wait for 6 weeks after placing the order, I was indeed quite apprehensive about what would be delivered after the wait. I am glad that THE BEST QUALITY furniture, so beautifully crafted was delivered at my doorstep by very cordial delivery people. We could see that quality really matters to Saxon, as much as it matters to somebody like me. I would recommend Saxon to anybody who wants a masterpiece in your home!
Quality of product was OK but it was delivered too late and I was very disappointed about that
The initial placing of orders was easy for me, my partner visited the showroom and confirmed the type of mattress that we wanted for the sofa bed and placed the order whilst in the showroom, albeit I have placed orders on line previously. Impressed by the courtesy visit to ensure that the sofa bed that I had chosen would fit into its final position.
Delivery date was arranged and date with time slot provided.
Delivery team were excellent with the careful handling of this heavy load, they even demonstrated the use of the sofa bed mechanism. Delivery was on time as planned.
I would like to say a big Thank you to everyone involved in the production of our 3 seater chesterfield sofa bed as it is excellent quality and should last us for years to come. Thanks to all production, admin and delivery teams as the whole process was very well organised and excellent quality.
Two wing backed chairs were ordered; all done over the internet. Payment system was smooth. Delivery time was organised but despite a failure to meet the time I was advised by telephone and a new time arranged. Delivery was as promised and drivers were polite and courteous.
The chairs are well made and exactly as requested and described - couldn't ask for more!
I realy loved the experience. I didn't know anyone who had had any previous contact with Saxon here in Portugal. However, the quality of the website, the quality of the brochures, the looks of the products and the quality of the preliminary contacts with Saxon people via mail were suggestive of high quality of the products and, most importantly, of full honesty and profissionalism. So I decided to buy a Chesterfield sofa and decided to pay in full beforehand. I jus received the sofa and it is wonderfull matching fully my expectations and those of my family. I will buy another sofa in the future and I am actively showing the sofa to my friends and recomending Saxon to them.
From the initial visit to the showroom, where the lady obviously on her way home, took off her coat and sat down to take our order, the attention to the customer was outstanding. Regular updates, everything carried out exactly as promised. Furniture is of excellent quality, and the leather matching to our exisitng pieces is superb. Very pleased with the standard of service, even more so with the quality furniture supplied. A quality company which we would highly recommend.
We bought a 2 seater settee recently because we were so impressed with 2 settees we bought about 10 years ago.What a disappointment! The cushions on the new setteee are more "flattened" than on the settee from 10years ago and we have only had this one about 2 months.
Our faith in Saxons has been sadly shaken especially as the rest of the service has been excellent.I think they must be using a new (cheaper) material for the cushion padding.What a shame.
We perused the website, easy!, with the help of several samples chose the perfect chesterfield for us, delivered on time and was even better than we'd expected. The colour is fantastic and goes with our existing sofa and chair, perfect size and quite frankly we just love it. Andy took the delivery of the sofa and also said the delivery men were very professional and was very happy with the service.
Thank you very much, saving up the pennies now to replace our other sofa and chair next year.
Ali and Andy
Sorry it has been so long in responding. The chairs are fabulous and your service is second to none. All your staff have been extremely helpful and patient in dealing with me at every stage. I shall definitely use you again and will also fully recommend you to anyone seeking similar produces. Many thanks for your efforts. best regards, Ray Martin
The customer service team was very patient n helpful, I could not find a color I want, they tried their best to search for the most suitable color for me, and checked from time to time, mailing samples very quickly to my hometown which is outside UK, just to make sure that nothing gobwrong.the furniture arrived on time, the quality is just perfect that our dreams come true!
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