Saxon Furniture have something of a feeling of a bygone age where their customer care is concerned. Which is a good thing. All dealings with their staff were extremely polite, considerate and unhurried. The customer feels like it is their prime concern to make sure you understand what you are getting and that you are happy with it. And we were.
It took us over two years to decide on a manufacturer for just a reclining chair. It was always going to be an expensive purchase to obtain something different in quality and design and still be very functional.
The company is a "one off" in an age of mass production. Very relaxing showroom (which it should be considering the reason for the visit) and the ability to study the shop floor through a window all add to feeling of a quality manufacturer.
No pressure selling, just advice and over an hour of trying recliners made the choosing part easy.
Delivery was on time and the chair was soon in place. We had made sure the access was large enough for such a large item into our small cottage and I was soon experiencing the pleasure of owning and using quality furniture.
After a few weeks I am finding the chair is having a beneficial effect on my wellbeing. Although I am over 65 I still work and the relaxation and pleasure this chair gives me in an evening is hard to describe.
The sofa we received is great. However I wan't overly impressed by some of the customer service we recieved. For a start we had to wait much longer than the advertised 6-8 weeks for delivery. During this time we received numerous communications from the company asking us to check swatches and confirm delivery, all of which required us to get in touch with the company. This is fine and I'm glad the company took such care. However it meant us having to call the company numerous times to confirm these points. This is where the customer service fell down. On at least one occasion my husband called the company using the number provided to confirm something. He was passed from department to department with noone seeming to know what he was talking about. In the end he spoke to someone who was abrasive and just said she couldn't hear what was being said and hung the phone up. Other customer service we received was fine but I would think twice about using this company again.
Matt. Just a line to thank you and your team for our two georgian chairs. From our initial contact to the delivery of the chairs it was a pleasure to deal with Saxon, nothing was to much trouble, the delivery team was also most obliging. This is a company that we most certainly highly recommend for furniture.
Regards John & Carol
Absolutely love my sofas.... Comfortable and beautifully made... Everyone who comes into my house admires them.... Is such a nice piece of furniture...
All experience right from order to delivery was just outstanding...
The order was made on time. The sofa was very neatly packaged (this is particularly important when delivering to the other end of Europe). The sofa was the last piece that was missing in my home library. Vasily from Latvia.
I ordered a Captain's chair from Saxon Furniture Ltd. The process of ordering was very simple and a deposit paid. We received an expected arrival date as the chair was made to order. We then received a date with a 3 hour window for the arrival of the chair. It arrived on time and in perfect condition. We paid the balance over the phone prior to the arrival of the chair. All in all this was a very professional way of doing business. My husband is delighted with his chair and I would have no hesitiation in recommending this company.
We visited the factory and showroom in Bolton.
The lady was really great , very very helpful and we even had a factory tour which i found really interesting. We found what we liked , went home and measured up and the next day rang back and placed our order. Our order arrived about 6 weeks later and the Saxon delivery guys were great helpful and very polite. Our Chesterfield 3 seater ,2 seater and my armchair look great in the sitting room and all our family and friends have said they look lovlely.
Thanks again Saxon team and keep up the great work.
Well devised and robust business that produced for us a quality sofa that is exactly as we requested and they promised. Using the old cliche, 'it does exactly as stated on the tin'.
We chose a slightly more expensive leather finish which we can see already was a wise investment, not only for the quality looks but also for providing a robust hard wearing finish.
It was good to get away from fast razamataz advertising and get to the core of what we were looking for in hunting down a quality product at an affordable price; it is really comfortable, attractive and has all the promise of lasting for many decades.
just bought a three peice suite and was happy with the way the transaction went was a bit apprhensive about buying without seeing or sitting on it, but the 28day unconditional guarantee put my mind at rest. i now find it comfortable and looks as good as it was a bit expensive so i am happy to recomend this company to my friends and family plus if anything goes wrong like sagging armrests etc. the guarantee will cover it.and i am sure i will get immediate attention.
We have just purchased our third suite from Saxon and the other two are still being used by family after many years. Delivery staff very friendly and always have a cuppa having travelled many miles. No hesitation in recommending Saxon to anyone.
Was obviously concerned on buying such a large item without actually seeing it first. But looked at many web sites, blogs etc and Saxon came out very very well. We decided to go for it and after choosing from as many samples that we asked for , choose Vele Ruby leather we ordered Belgravia 3 and 2 seater chesterfields. They are lovely we are very pleased with the quality and service and would recommend Saxon to anyone.
As international customers we were a bit concerned with our purchase.
However, the customer service was exectional serviceminded, repliied quickly, provided detailed information on the complete purchase and shipping process step by step - which were all handled with no fuss and no hassel.
We were so impressed with the quality of the furniture and found the rates to be reasonable. We have already place a new order to buy additional furniture!
Bought 2 chesterfield sofas. Very nice quality, look fabulous! I would definitely buy again! My only notice is that I did not recieve any documents following sofas ( not a big deal but I would like to have a printed documents saying that is made in Britain and not in china I.e.) as I said before the quality is excellent, strongly recommend original British furniture.
I can honestly say that Saxon managed to meet my every expectation - from providing free sample swatches, to personal and professional customer care and of course a unique product that breathes quality and class.
I would without a doubt recommend Saxon to anyone who's looking to invest in a beautiful piece of furniture.
Very pleased with my order.
Seit ein paar Wochen bin ich stolzer Besitzer eines Chesterfield 2 Sitzer Lederofas und meine Freude daran ist ungebrochen. Ich habe lange in Deutschland nach einem entsprechenden Möbel gesucht, aber entweder hat das Preis/Leistungsverhältnis nicht gestimmt, oder ich war mir bezüglich der Qualität nicht sicher.
Per Zufall stieß ich im Internet auf die Firma Saxon Leather Upholstery. Wir wickelten das Geschäft ohne einen einzigen Anruf, nur per Email ab. Alles hat hervorragend geklappt, die Qualität ist ausgezeichnet und der Service ist geradezu vorzüglich. Alle An- bzw. Nachfragen wurden schnellstmöglich und sehr freundlich beantwortet.
Ich kann Saxon Leather Upholstery jedem empfehlen. Ich möchte all jene auch außerhalb Englands ermutigen, die ein echtes Möbelstück aus England besitzen möchten, den Weg über das Internet zu wählen. Die zugegeben höheren Versandkosten amortisieren sich leicht über den günstigeren Preis in England.
Nochmals vielen Dank an Saxon Leather!
Since a few weeks I´m a proud owner of a Chesterfield 2 Seater Leathersofa and I´m very happy about it. For a long time I was looking in Germany about such a furniture, but either the price was to high or the quality was to bad. Randomly I found Saxon Leather Upholstery in the Internet. We made the deal without any phone call only by email. All things went smoothly. The quality is excellent and the service of the company is exquisite. All questions belonging to the deal were answered very quick and very friendly.
I only can recommend Saxon Leather Upholstery. I want to encourage anyone interested also beyond Great Britain, who like to own such a real english furniture, take the way via Internet to this company. The indeed higher costs of transportation to the continent amortise through the better price.
Again thanks very much to Saxon Leather and Greetings from Bavaria!
The Customer Service staff at Saxon were superb, from sending the brochure immediately, right through to delivery on time. Excellent service plus an excellent product, friendly and helpful staff. - what more could anyone ask for? Would thoroughly recommend both the company and the product.
I had been looking to replace my exisiting furniture for approximately 3 years but could not locate a company willing to meet my expectations. I would not say I am a difficult customer but I do appreciate companies who put in that 110% . From my initial phone call right up to completion and delivery of my beautifully handcrafted furniture the experience was first class! I really cannot find any faults whatsoever. If you are fairly confident in your choices of furniture or if you require a guiding hand in choosing the right match, with more choices of leather and fabrics you could wish for; together with an excellent personal service, then Saxon is the company for you. In fact I am sitting in my conservatory as I write, in my exquisite velvet apple green library chair - WOW!
Wanted a new sofa to replace my old chesterfield that we had had for 27 yrs. Looked in all the usual furniture sofa stores and could not see what we wanted in the way of quality and value, so I did an on line search and found Saxon Furniture. I went to visit the showroom, was left to browse in peace, once I had seen the sofa I wanted I then went to the staff and asked about price and delivery. They were very good and not at all pushy. I ordered my 2 sofas with a deposit . I had to re arrange my date for the delivery but this was not a problem and they were very good at helping with a further date.. The furniture arrived on time and with plenty of prior warning, the men were very careful and helped us to stack and cover the sofas because we were not moving in that day. From begining to end they did what they said and we are now very happy with our new furniture, good quality at a good price.
We were made to feel welcome as soon as we walked into the store. Having driven over 75 miles to get there, this was good. Staff are very friendly and helpful and nothing was too much trouble. As we were going on holiday as our order would be ready, delivery was delayed until we came back. Delivery was first class.
One thing that we are disappointed with is that the cushions are not all covered in leather so they can't be turned over to give more fair wear.
I phoned to ask for a broacher which was sent very quickly and I ordered what i wanted over the phone and was given a dated of delivery which was spot on I placed another two orders with the company the goods are high quality and standard when I had a problem with one of the item they were very quick to to change I would definatley recommend saxone leather to any of my friends
we have wanted a chesterfeild sofa for a while and when we came across saxon we were blown away the staff on the telephone were very helpfull and really knew what we needed to fullfill our needs.we have now had our sofa a few months and i can honestly say we are very happy the quality is wonderfull and every one who see's it falls in love
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