I bought a brand new asus VG248QE monitor which developed a fault with the display port then hdmi port and subsequently the dvi also the colours were awful and wouldn't retain the profile I had set it was days old I reported it to scan computers I said I would change the cables and get back to them with no luck and the issue persisting I called asus themselves they said it seemed there was a fault and it should be replaced. I contacted scan with this information they said to return it for tests they also wanted a fault report? right o anyway I sent it back to them after 2 days I contacted them as they had had it a day in their depot after 4 days I had heard nothing from this award winning outfit I after a 4th call they said they would get on it I received an email late in the day on a Friday saying there was no fault amazing how they come to this conclusion. I spoke to customer services on sat which was a waste of time as she could do nothing really , but I found out that my monitor was to be left switched on for over 50 with some kind of test what kind escapes me with no one to monitor it I haven't a clue, again they were saying nothing wrong with the unit I disagreed and asked for it to be returned I the manage waved the fee of 35 pounds which isn't stated in the terms its say £10+ it could be anything so beware. When it returned it was covered in filth and hairs finger prints all over the screen and the bezel scratches on the rear plastic bezel, I sent it in pristine condition to say I was disappointed was an understatement. I plugged it back in to my system no picture on either display port or hdmi but dvi was ok I then tested it on my other devices that output hdmi I also had another VG248he series asus monitor as a control that worked fine on all devices I connected it to but the Asus VG248QE had no picture from either the hdmi or the display port inputs. I contacted scan yet again with my basic test findings and yet again this obtuse manager argued every point I made stating that I worked fine at their end which amazed me I don't see how that was possible as I could not get it to work no matter what I did, when I question him about the condition in which it arrived back to me he immediately said " the scratches on the back were already there" I hadn't even mention the damage to him yet alarm bells were ringing very loud at this point his answer was a disgrace "we are not here to clean your equipment" I said that it should return in the same condition it arrived plus even if it was a little dusty a decent tester repairer would clean it by default a not have to be prompted. I also asked why the at this point I was very tired of this gentleman's bullshit he was spouting I eventually put the phone down . My feeling was that this monitor had already been to a customer and was a returned item it just didn't feel brand new I could be wrong. but ive spent years in manufacturing maybe my gut is wrong. I contacted ASUS again they were amazed why scan just didn't replace it as that is ASUS`s process to do so asus apologised for their suppliers approach and told me to go through the RMA process which ASUS replaced the monitor without any problem whatsoever . I think scan.co.uk recent royal warrant has gone to their northern heads DO NOT PURCHASE FROM SCAN!! you will be sadly disappointed and out of pocket if a item is fault. PS: I must point out that my pc is just over a month old and has all the latest high spec kit in it so I could rule out any pc issues. i7 4930k hexacore Alienware R4 NVidia GTX 690 16 gig corsair vengeance 875 sli certified silver 80 psu windows 8.1
Ordered loads of PC components from scan, my last purchase was the Corsair h100i cooling system, it was cheaper than Amazon's price and with free next day delivery. Scan have been consistently good and I trust them! easily 5 stars
I have had a number of mildly negative experiences with Scan over the last 17 years but the last one has finally convinced me never to do business with them again. I placed an order for all the parts needed to build a new PC. After three months the PSU blew and as I needed the computer urgently I bought a replacement and sent away (at my own expense) the faulty PSU. It cost me £7 to post the PSU to them but as it was clearly faulty and cost £50+ I felt this was worthwhile as I could sell on the returned PSU and recoup some of my loss. I waited a week and to my amazement they emailed me to say there was no fault with the dead PSU and I would have to pay £20 if I wanted it returned to me. I don't really understand how they justify that cost as it would take them five minutes to diagnose a PSU as working and I'm sure they pay less for delivery than I do. Anyhow, I assumed i'd made a mistake until the PSU arrived back. Firstly it was now working, however the warranty void stickers had been been broken with a screw driver so the unit had clearly been opened. This begs the question why would they open the housing of a PSU with no fault? Not only this but their actions have made it extremely difficult for me to sell on the PSU and they refuse to acknowledge it was them who did this, despite the fact they never mentioned these had been tampered with on receipt when wouldn't that have voided my warranty straight away?
Dealing with this company is fine if you have the good fortune to only receive working parts from them. It is a myth they are particularly cheaper, my local computer shop had items at virtually the same price once you factor in their delivery charge and other online retailers are the same or cheaper. If you ever have to deal with their abysmal and dishonest customer service and repairs department then I wish you all the luck in the world. If this was an isolated incident of poor service with them then I would not be writing such a negative review. However it is the latest and last in a series of incidents stretching back over 15 years. This company will never change and has deservedly lost a long term customer.
I ordered motherboard in 06/02/2014 and it was faulty reporting high chipset temps from boot and I phone them and send it back and I haven't hear anything tell I emailed them in 2 days ago 19/02/2014 ask them is there any update and the reply (Further to your query, There is a slight delay booking in RMA's at the moment you will receive an update via the RMA once its booked in and tested) and day later received another email says test Completed and they found the motherboard is faulty as I report and im still waiting for the replacement. the Question is : why I have to wait nearly month for replacement why I have to pay one month Interest for my credit cards for something I still not have ? just advice to anyone who want to order from them don't west your time and money
I sent the motherboard back to scan computers from whom I bought it and they confirmed it was faulty with the board reporting high chipset temps from boot. I only received replacement board after I waited 2 weeks and then emailed asking what was going on, only to discover I have been sent the same motherboard back in the same box right down to the packet with cable opened by me. it is the same serial number/part number and still reporting the same fault.
On the 10th January 2014 I ordered a 3XS system but increased some of the components and spent in total £1600. As expected was told it would be ready in ten days and it would be thoroughly tested. I collected the computer on the 4th and was so looking forward to playing BF4 in ultra. I powered the machine on for the first time and after about 20 mins. I got BSOD error 124 the machine then went through its usual tests. I thought ok might be just a one off but then every time I started the machine and after a period of time it kept doing it. As it was weekend wasn't able to contact someone so i used my phone to video the issue and take photos of the errors my brand new thoroughly tested machine was doing. I sent an email copying the screen shots and videos . I got a response from Sanjay saying you must go into the BIOS and alter the voltage surely a machine that has been tested would have displayed this errors. I asked that on my desktop were trial shareware programs that were used to rigorously test my machine. SCAN replied yes these are the programs. You would expect SCAN to have the full registered versions if they are making over clocked gaming pc,s. After the voltage was raised it still continued to crash. I then spoke to Ben a senior member of staff he said looks like a faulty CPU and that they would need it back to test or replace the CPU. I said i would consider my options and the gloss of a new £1600 pc has now been lost and that i would want a refund under the sales of goods act. I personally returned the machine back on 10th of February 2014 with a letter saying I was rejecting the computer under SOGA 1979 and i want a full refund. we are now 20th and still waiting. I've been told that the machines components needed to be checked off but for 10 days. If this carries on will be contacting my credit card company. reading other forums and issues with SCAN, they will try and wiggle out of refunding anything and blame customer mis use etc. Scan even offered me a chance of having another machine and then pay for it 14 days later but if this is the way they are about a refund, wouldn't like to get involved in a warranty claim etc. This has put me off using SCAN
Pr-ordered OCZ 460 SSD from Scan. No communication to let me know that the OCZ 460 will be delayed. Customer services confirm that the date quoted for availability is more a prediction than a reality. Much like predicting the end of the world - nobody really knows when.....then why give it a date? So cancelled the order no problem. 5 minutes later receive an email to say my refund will take 5 days to clear. I sincerely hope that that's not another prediction....! You won't see me again Sam!! beg yours SCAN!!!
I have been shopping with Scan for nearly a decade and keep coming back. The prices are very competitive. The ordering and delivery system is fantastic and keeps you up to date with every step of the process. Customer service is brilliant, and both times I have had to return faulty items, it was a quick and painless process. Even when Scan are a few pounds more, I would prefer to pay a little extra to use a service I trust.
Ordered from Scan a few times now and have been impressed with their faultless service every time. I used to shop with a different etailer and ended up giving Scan a go after that etailer let me down. Best thing to happen! Would never go back to the old company now. Ordering is easy, managing your account and tracking your orders is easy and they use DPD as a courier so everything comes super quick and gives you real flexibility over when your parcel is delivered. They even text you to let you know the hour slot that it will be delivered in and allow you to change it by text. Absolutely faultless in my opinion!
Excellent prices, excellent website and first class service as long as you order the right products and the right products arrive with nothing missing.
If anything goes wrong you’re stuffed, don’t expect any help getting things replaced, returned, or missing parts sent to you. Customer services is simply abysmal. I think their philosophy is: prevaricate long enough and most customers will give up and look for other solutions.
Having said that, we’ve been using them for several years now because they’ve got a great product range at great prices and for 99% of the time everything gets delivered next day with everything correct and present.
After my recent purchase I can't recommend this company enough, they were superb in every department. The whole ordering process I found to be quite simple and straight forward not to mention quite quick as well. The delivery was absolutely top notch, I opted for the free text message updates and I received 3 texts from the company , one to tell me my item had been dispatched, one to say which day it would be delivered on and finally on the day of delivery I received one that told me the time of delivery within a one hour time frame and who my driver etc would be. When my product arrived I looked at the packaging and realised I could have rolled the item down a flight of concrete steps and it would have been undamaged due to the way it was cushioned and wrapped, again could not ask for more.
In short, do not hesitate, buy from this company as they are one of the best out there.
I ordered a GTX 770 from scan (as I couldn't afford the 780 Ti that I wanted) and the had the lowest price on the market. I'm a bit of a Scrooge when it comes to spending money so I had done my research before choosing Scan and I have to say it was a great choice. I had many options to pay and as soon as I did I received an email at each stage of the processed, from the order being placed, the funds being proccessed, the item being chosen and dispatched. I even got a 1 hour window in which it would be delivered which if fell right in the middle of. DPD courier guy was cool do as we high fived. Recommend to all friends!
I ordered a graphics card before christmas which was reported as in stock. Got an immediate response after placing the order saying there would be a few days delay, and since then a weekly standard response that the product wiwll be despatched soon. Today just been told it will be another month!
Just not acceptable when you report the product as in stock at the point of order, take the money, then spin the customer along with a sequence of "about to ship" holding messages.
Have jut cancelled the order and been told it will be 5 days before I get my money back. Great! Not!
I ordered the LG Nexus 4 from Scan for £147.89 including next day delivery! Ordered the phone in the afternoon and it was delivered the following morning. Was kept up to date throughout about the order status and delivery. Phone came well packed, no chance of damage in transit.
Needing a disk to replace one that seemed to be have a few problems I found a replacement at a sensible price on the Scan site and placed an order in the afternoon for regular next day delivery.
And sure enough, there it was next day delivered by DPD who these days tell you when they will be delivering within a one hour window - and they are accurate in my experience. Good choice of courier by Scan!
Every step of the process from placing the order to confirming that it had been delivered was accompanied by an informational email and/or a text message to mobile. No one else I have dealt with to date has offered so much information.
In summary, good price, fast despatch and delivery and all the tracking information you could wish for. A completely 5 star service.
There is just something about scan.co.uk which makes them fantastic!
Their website is really easy to use, the prices are very very good, the checkout process is super easy. The delivery was less than 24 hours from my order and came with fantastic updates and tracking along the way.
Delivery is from DPD which is known for really good delivery times and allows you to track the position of their van on a map online which I thought was really cool and also provides you with an estimated delivery time of a 1 hour slot... So no more waiting in from 9-5 all day long waiting!
Give Overclockers.co.uk and Amazon a miss for once, scan.co.uk is awesome and I would highly recommend it to anyone who is purchasing computer parts and accessories.
I love Scan. Known about them for about 14 years now, and they only ever seem to get better and better. Most recently I ordered a graphics card from them an hour or two after lunch, and I received the delivery the following morning before I set off to work. Incredible.
On top of this, I got updates which let me know about each step from ordering, to picking, packing and dispatch with a text that allowed me to send to neighbour, choose another day for delivery and even see the little delivery van en route to my house.
Whenever I've contacted them about anything, I get response in a quick time from a real human who understands my request and helps!
Can't say much more about them, in my view they're the best supplier for all my PC bits and I use them for about 95% of everything I buy.
That was the second time I ordered from Scan computer and I have to tell that it is really, really good.
I like the website, it is very easy to find what I need and very informative. The filters work well and the fact that you I can compare products shows they work hard on a outstanding user experience. Not much to say really. This is how it supposed to be.
The delivery is mega fast and I was kept updated all along. I even got a message about the the delay, but it was only half an hour.