Have used scan for years as my sole supplier of IT products for my customers, however, I am seriously disappointed with the total lack of customer support on this occasion.
Scan advertised an item on special offer which later turned out to be out of stock due to a stock level discrepancy. The first email from Scan was very vague, claiming that they were so busy they hadn't been able to get all orders out. I gave them a couple of days and heard nothing, only to be told that it was not due to the warehouse being busy, but the item I had ordered was out of stock and would be for the foreseeable future. I was not offered a replacement product (even though Scan had taken my money) and was told if I wanted a replacement, I'd have to pay the difference or have a full refund. This is unacceptable.
Refund received and all is well.
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