I'll keep it short. At least for those in the UK there is no better site to order your tech from. They have an easy to use website, lightning fast delivery, great service. Even their customer surveys are almost fun.
10/10, would always recommend.
It's been the first time I've used Scan for PC components and I'd like to say what a refreshing change from the usual it's been. The website is easy to navigate, things are actually "in stock" when they're reported as "in stock" and the delivery service is second to none. Scan's couriers have an app that allows you to track where your delivery is and they give you a 1 hour window rather than just AM or PM, it makes it so much easier to arrange to be at home when the courier calls. The packages are securely packaged and Scan offer additional insurance for goods (in case they break during installation) at a small premium.
Oh and their products just work, no fuss.
I'll be back Scan!
Excellent product availability, fantastic prices and quick delivery. What more could anyone ask for?
I'd also like to add that Scansure is a great idea! Really affordable way of protecting against accidental damage during installation, something I'm always worried about.
Scan have amazing customer service, they answer the phone in minutes and are very friendly and easy to talk to. I needed some advice to ensure my new system was fully compatible, they gave good tips on how to optimise my system and bring down the cost. They have a personal touch and you feel like a valued customer and not just a number. I Highly recommended scan for overall excellent customer service and cost they are the cheapest and best around.
I was really pleased with quality and price of the ssd drive I bought from scan computers
they kept me in formed all through the purchase and delivery then sent it out with dpd who delivered it and gave me an hour window so didn't have to wait in all day I would highly recommend scan computers keep up the good work thanx harry
No issues here! They provided just what I wanted at a great price, and I received step by step emails on my order, to the point where I was given a 1 hour time window for delivery. So I would deal with them again AAA+++. Thank you
Having used Scan for many years, including as Systems Manager for a hosting company, Scan moved heaven and high earth to help and get parts to us, even looking to source items specifically when items were on back order.
Having not needed anything for a few years I was delighted to look at the website to see quite simply the most competitive pricing for such a vast range.
I also took advantage of Q-Collect within 10 minutes I had received an email telling me the items were ready for pickup, on arrival I was speedily through the store and on my way within 5 minutes - unmatched service!
You always know you shop with confidence with Scan - long may they continue providing this level of service.
I've bought a pre built PC, graphics card and cooler from scan and found their products and service to be faultless. I an particularly fortunate that I am within easy driving distance so can collect in person which again is a very quick service.
I would not hesitate to recommend Scan
hi I use scan a lot and I have never had a problem very friendly people always happy to help and always gave good advice . even when a problem occurs or a faulty item cause I only live 2 mins away I pop in and I have never ever had problem getting parts exchanged or new stuff they have everything you need they are very friendly helpful happy place to be and you no they are all interested in computers they are not just staff who are there to collect a wage they give the feel they are there cause they love gaming/computers /parts comp/ tech and they also make you feel WELCOME and the best one for me they are not you usual plastic staff who myther you as soon as you walk in yes they are there but only when YOU NEED THEM they are not a pc world plastic make shift don't no nothing staff they are great
I live about 5 miles from Scan Computers so am in the lucky position of being able to pick up the goods I order from there Middlebrook Retail outlet - which saves on postage costs! The last computer I built was with all of the components purchased from Scan, the prices being a lot cheaper than other local retailers and of coarse very convenient for me to pick up within a few hours of ordering them online- there were no problems at all with any of the dozen or so parts purchased and any way it is only down the road if there was, and I believe that it is no problem when Scan do a replacement change over (not that I have ever had any problems with any purchased item) of any item sold by them. Why go into Manchester to pick up computer related components when I've got good old Scan computers on my doorstep? It's a no brainer really!
I have been a customer of Scan since they were established in Little Lever many years ago. They have always been very competitively priced with a wide range of stock.
Their after-sales policy is first rate. On the few occasions I have had to return faulty goods, they have replaced them immediately.
The one and only problem I've had with scan is not knowing what's happening with my 3xs system order.
They were very busy but I only know that because after nearly a week not hearing anything from them I called them up. Then they were very open and answered all my questions.
Later I wanted to amend an order so I used the web form. I didn't get an automated reply or any response after 3 days. So again I call and I get the information began to flow again.
Their products and prices are just right but customer service needs to be chased for any information.
Just amazing!!.I got my custom made pc built from the amazing 3XS team. got it done so easy just phoned up picked the parts I wanted they quoted it and gave me the price couldn't be simpler. The HDD i original ordered went out of stock it was a 1tb so what did scan do we will just give you a 2tb for no extra cost and they gave me a 120b SDD for nothing as well. They even put windows 7 on it for me for no extra cost the company is amazing always emailing to keep me informed on updates or if there is any changes. just an outstanding company now i know why the reap the awards and they deserve them. the system looks very well done lovely and clean cable management.There just amazing honestly. I don't know why the negative reviews? people moaning about not receiving games and not getting an answer back from them. I didn't get batman origins with my pc but I contacted customer service about it and I got email the game code within the same day. Just trolls to be honest!!.
You can't beat Scan when it comes to reasonable prices and quick delivery. I have ordered a lot from Scan over the years, for myself and my brother. We have never been let down and delivery was always prompt ( usually next day when ordering before 5pm).
Scan will always be my first stop when shopping for computer components!!
I have been into My local Scan (Bolton) on numerous occasions for peripherals etc as I have found them to be cheaper than their competitors. I don't tend to buy much online unless it is a very large organisation that uses paypal IE. e-bay and Amazon. I have had minor problems previously with smaller companies so I was dubious but thought that the shop is very efficient so I should give it a try. I'm glad I did. Postage costs were reasonable and the follow on emails and text alerts giving me delivery options, tracking numbers etc were fantastic. A very smooth, professional transaction, just how it should be. I would recommend to anyone.
I recently purchased a new graphics card from scan. Having received the card, discovered an issue with connection power cables. The guy I spoke with at Scan could not do enough to help me. I had a replacement card sent out that evening and it arrived by 0900 on the Saturday morning. Before using them I had checked prices with other competitors, I found the price with Scan was very comparable. With the level of service I had from them, i personally won't bother checking other sites in future and will go straight to them. - Thank you Scan!
Phanteks Cooler and GTX 780. JUST FAST!
Service was fast, and P&P was free for me. I was kept informed along the way. Item came just as described.
Small gripe was that the offer for Splinter Cell video game, which I could have got with my GTX780, was not advertised as having ended. So I expected a game with my card for free, but after looking it up on Nvidia's website, found out the terms and conditions of the offer. Somewhat my own fault for not making sure.
SCAN should remove the advertisement from the graphics cards on their site.
Regardless, I would recommend to anyone. Definitely will shop there again.
Cannot comment on returns, as I have not needed to return anything yet.
UPDATE: I emailed them about the advertised game and was given the access code no problem.
The range of PC components is tremendous, with the majority in stock. I'm lucky to live near enough to use "QCollect" - ordering online and collecting at the counter within an hour. No hassles, easy parking, fast service, lovely staff!
These guys are brilliant. Order out next day, fair enough, you pay for it, but it's there when you need it. DPD deliveries mean things actually tend to turn up, and the drivers make the effort to get in touch if they're having trouble. Their technical guys are spot on, they don't treat you like idiots, and the customer service is great when I've had to use it.
I realise I sound like a staff member or something here, but seriously, they're brilliant. Sure, occasionally they're not the cheapest, but the customer service is worth every extra few pennies. And free wifi if you go in person and are sat in there waiting for stuff, with a few cool gaming rigs set up to play with. Shiny.
We Love Scan? Damn right we do.
My recent order although only small was despatched within a couple of hours,I'm now enjoying a new grahics card and don't need new glasses.
I have used Scan for nearly 20 years and am very happy with them.Orders are despatched efficiently with great communications regarding delivery etc.
Their prices are usually the most competative so why go elsewhere.
After-sales are helpful and accomodating on the rare occasions I've had to make contact.
Ordered a refurbished 240 ocz ssd, was a deal of the day also got a sata 3 cable to get the best of this drive. Came to 89 pound and postage was free due to being a forum member of the hexus.net hardware review site. Drive works great, cable is great packaged fantastic and was able to track the parcel due the course of the day.
Score out of 10.....got to be 11
Been using scan for years and with service like this will continue for years more :)
I found my experience with Scan Computers very enjoyable, communication was excellent, I was amazed at the speed my item arrived, an e-mail informed me my item would arrive between 18.02 and 19.02, imagine my surprise when it arrived at 18.08, that's service for you, the item was top quality and I will certainly be using Scan Computers again, well done, a very happy customer !
I've been using Scan on and off for nearly 10 years. I've been to other companies but always end up coming back to them. I've never had any problems with orders and issues with goods have always been dealt with well.
Their ordering system on their website is much improved from a few years ago and I am impressed with their communication levels for orders.
Bought an MSI 760 gtx which was advertised with a 'free' copy of Batman. Fast delivery of card yet no game. No responce from scan after I emailed to ask. Regrettably filled out positive feedback befor I realised there was no advertised free game in my packaging. Not even an online redemption code.
Ive used scan for a number of years and watched as the shop transformed into the marvellous experience it is today. I remember the waiting times we had to experience many moons ago and how quick the service is now. My only gripe would be the Q-collect pods in the shop and how slow it takes to place an order on them. i remember them being put in the old shop layout to speed things up a bit. now you can watch people walk by to the collection point who went in the usual que quite a while after i entered the shop. But i have been assured the tech boys are working on it and it should be back upto speed soon apart from that it is the only place i will go for computer related items and have told many off who dont
Wendy Morland found this review useful
I resurrected my old ( not used for 12 years ) account when I dipped back into the murky world of computing, I am amazed to see how well you have transformed, quick, responsive, reliable with great prices and no hassle customer service - well done .
I've purchased most of my major computer items from Scan for years and they're truly excellent.
Great customer service....check
If you don't already use Scan, give them a try as I'm sure you wont be disappointed.
i have bought pc's and components for over 20 years and have to say that scan have one of the best ranges and very competitive prices. the delivery via dpd is possibly the best in the uk at the moment. i have used most of the larger well known computer companies over the years but have consistently used scan for the bulk of my orders
I have used Scan on many occasions for different PC items and they have always arrived on time and very well packaged . I will continue to use them for further purchases in the future and would recommend them to any one I know.
From the beginning they were excellent, they were cheaper than the competition, I placed the order and asked when they'd expect the order to be picked and dispatched, and when doing so they bumped my order to urgent priority for my peace of mind.
The items were delivered by DPD just after 9 am the the next day (I did pay for the pre-12 next-day), and were packed well.
Unfortunately, through no fault of Scan's, one product was not as I'd expected once I'd opened it, however I sent the item back to them and a refund was processed with no questions asked.
Scan will definitely be my first port of call in future.
Only ordered from Scan once so far - a HDD upgrade and a copy of Windows 7 - but very impressed, can't fault them at all. Great prices - didn't find Windows 7 (Home Premium, retail edition) cheaper anywhere else. HDD was out of stock, so I thought it would delay the order, but having placed the order on Wednesday evening, the DPD courier turned up at 9am Saturday morning with my goods! And the Saturday delivery only set me back about £1 more than the standard delivery. Received email updates from Scan at every stage of the way and a text message when the order was despatched, so top marks for keeping me informed of my order.
No problems yet with the goods (fingers crossed) so I can't comment on the returns but hopefully I'll never have to. In the meantime I won't hesitate to use Scan again.
I have used Scan many times to satisfy my lust for high end PC gaming parts and have always had good service from them the last couple of times I bought graphics card on two separate occasions and they were sent out promptly and also arrived when they were meant to, I commend them on using DPD as they are one of the best delivery company's around and before you start to question my kind remarks no I don't work for them.
The first time I used Scan was in 2011, I ordered a custom built PC and although there was a few hiccups along the way some of which was down to me changing my mind on parts which they were only too happy to do. The delivery date was moved which was a bit frustrating, but the way they kept me informed made up for that.
I would recommend Scan to anyone who was wanting a PC of any specification built and sent to them with the minimal of fuss, as their prices are always within a few pounds of the cheapest suppliers, I personally would rather pay a few extra pound for the service and support that you will get from this company.
One of my items was out of stock and they let me know the morning I placed the order. I contacted them to ask for a different item and instead of letting me place the order for the more expensive item they asked for my system spec and actually recommended a cheaper item (one that I later discovered was of better build quality than the one I ordered) for much less money than I'd been willing to spend.
I already expected good things from SCAN but this was ridiculous. What they lost in extra income that day will be more than repaid in continued custom and the recommendations I will make to friends.
Special mention to the customer services agent Adam B who had fantastic technical product knowledge and great customer service skills.
I ordered a SSD hard drive that was out of stock, but due to come in the same or next day. They must have received the delivery after I ordered, because I received my order the next day as promised. I'm over the moon that it arrived so quickly and without any hassle since my old hard drive failed without warning a few days ago, and I wanted to get a replacement as soon as possible.
The price was comparable to other vendors, maybe a few pounds higher than a few, but great service and secure delivery wins over an unreliable vendor with a lower price every time!
DPD - the shipping company that they use, is fantastic as well. I have never had any bad experiences with them, and the feedback they give you about your consignment while it's in transit is unparalleled.
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