I purchased an item from this company via Ebay and was bowled over by the communication I received regarding my order. Scan Computers provides you with up-to-date delivery confirmation via email and text. You know the exact date your order will arrive, and you will receive a text message an hour before delivery.
So no chasing up your order and worry about not being available when it arrives. :)
Have used Scan on a number of occasions & have never been disappointed. Great selection of products. Various methods of payment to suit their customers, ranging from debit/credit cards to payment from an existing amazon account. Competitively priced products. 1st class communication, progressing throughout the stages of order received, payment processed, goods being prepared and finally goods being dispatched. Postage service is very quick and serviced by dpd uk, which provides an excellent tracking service providing the customer with location of delivery driver and updates to time of delivery. All in all, in our experiences, this company have got it right in all respects to customer service. Well done:)
This was the cheapest I could find on the internet. An online query as to its suitability was answered promptly. Item arrived well packed, exactly as described, with FREE speedy delivery. Overall excellent service.
I originally used scan for my PC build, spent £1500 on parts and everything as it should be. Few days ago i ordered a upgraded graphics card, it was shipped same day, received the next day. I could even follow the delivery driver on google maps as he made his rounds, right up till he got to my door!!
I have used them a few times over the years. The last purchase was a router which I returned for reasons unrelated to the company. The refund was processed quickly and money returned to me within 48 hours of them getting the goods. Will use again.
Ordered a parcel and paid for next day delivery which did not show. Took numerous attempts at calling customer service to identify what had happened, and had to phone the courier myself as Scan claimed the couriers offices were closed (they were not). Not Scan's fault the package has been lost and not delivered on time, however made no apologies for the inconvenience caused and non sympathetic to the issue. Would not use again.
Updates throughout the delivery/processing stages, can even track delivery in real time! Excellent delivery time/customer service, no problems with anything at all, would definitely recommend it to you.
I really do love ordering from Scan. Their website is simple and easy to use. You can pick the day you wish your order to arrive and then on the day, you get a text message telling you the hour slot in which you parcel will be delivered. You can ask for more than that!
Used scan computers for the very first time and all I can say is what a first class shopping experience it was, loads of emails keeping me up to date and very fast delivery with DPD thanks guys keep up the good work
This was my first order from Scan for a complete self build PC. Have used in the past but that wasn't PC related.
All I can say I'll be coming back in the future. I've used others in the past and found the experience as just ok. Where as with Scan I found the service brilliant and have recommended Scan to a few friends. There was a slight problem with the payment but within a few minutes there was a txt asking to phone customer service. Within 4mins of the txt everything was sorted.
Delivery was brilliant again. Other companies just tell you that it's dispatched. Where as with Scan your constantly updated on the progress of the goods. Even with delivery you can track the van live. 10 out of 10
Wanted a PC with some differences not a ready built one from Dell,PC World etc.didn't mind waiting for for an excellent product from what I believe is an excellent company. I made some alterations to my original spec this was done with no fuss very pleased with the machine and the quick delivery from DPD complimented this.
The majority of items they sell are cheaper than other online retailers and when you order something, you will always get it the next day (as long as you order it before the working day has finished). Say there's something wrong with a product you've bought from them, they will arrange for a courier to collect it from you (on a day that suits you) and then either give you a replacement or a refund. I got a faulty keyboard, it was collected on Monday and by Thursday, I had a replacement.
Along with these things, Scan also offer "Scansurance", which allows you to insure most things you buy (like CPUs, PSUs, etc.) for a very small cost (I paid about £6 or something for a load of expensive things), and if you then accidently break a scansured item while installing it, Scan will allow you to return it and get a replacement.
I will continue to purchase all computer related items from Scan, and I recommend anyone reading this does too.