Firstly, they sent me the wrong type of perfume, then they offered to re-send the correct one - but 'out of the goodness of their hearts' i can keep the one they had sent.
When i opened the packet, it smelt like crap.
THIS COMPANY IS A COMPLETE FRAUD!!!!!!!!!!!!!
Customer services does not exist.
No chance of a refund.
So take my advice - DO NOT BUY FROM THESE FRAUDS!
And the positive comments have got to be from themselves.
I should have known it was too good to be true!
The perfume arrived whilst I was on holiday, so unfortunately it has meant I was unable to contact them until today, but, having read others' feedback, i won't be holding my breath!
I had ordered a perfume called 'Freedom' and received instead a cheap imitation of Coco Chanel.
And why is the company registered with co.uk when it is in Bulgaria??? Surely something can be done about this.
If only I had read the other feedback before ordering - seems I have just washed £30 down the drain!!
Has anyone tried to recoup money via their credit card and has anyone managed to get their money returned? And I am concerned about the fact they have my credit card details - anyone had any problems with this?
Share this with as many as possible - IT IS A SCAM!
This is, without a doubt, fraud.
monica found this review useful
I ordered a bottle of Christian Dior - 2 weeks later I was sent a bottle of Chanel. When I called to explain the misunderstanding, I was told that I could keep the Chanel item i had received and would get a 15% discount off my next purchase! When I asked when I would receive the item I ordered, I was told 'sorry sir, sometimes we cannot guarantee what is sent from our warehouse'.
After arguing with so-called customer services for up to 30 minutes, I eventually was told they would send the correct product. So I documented this in writing only to receive a response telling me that I am a liar and this is not what had been agreed. So I am still without the product I ordered... and it doesn't look like Scentmall will ever deliver!
SCENTMALL is both unprofessional and should not be trusted and this is a gypsy operation. I will be following the chargeback process with Visa to ensure I get a full refund.
BEHIND THE SLEEK FACADE OF THE WEBSITE LIES A PIRATE OPERATION IN BULGARIA. DO NOT ORDER FROM THIS COMPANY!
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