Poor Service on recent experience over last 8 months

Where do I start?
Took out the all singing all dancing packages and have had nothing short of 8 months of misery, ping-pong email tennis, unsatisfactory support and customer service

MyMcart
Mobile phone add on brought my website down after installation and have had to remove it (their engineers inserted the code and amended existing page and global scripts without my authority)

SeoTrackx
They set this system up with the wrong information 3 times in a row meaning meaningless comparison with competitors who do not exist - at least 6 moths worth of seo reports and monitoring wasted

Producing reports for broken back-links .. when followed through some of the links are still there and active

Can't wait for the curent subscription to be over so that I can remove myself from their directory and have nothing mire to do with them

So many promises and assurances made have been broken .. non of which have they bothered to confirm back in writing, firm resistance in not allowing complants to be escalated higher up the company

we receive emails such as these:
"Sorry for delay in replying. The changes were made in our admin section but unfortunately the report did not reflect this. I am more than happy to add 2 months onto your advertising in the light off the report not reading correctly.
Kind regards
Gay"

"I fully accept the fact that the report has not read correctly for the reason as follows : two of your competitors URl's were spelt incorrectly, I did change them for you as soon as you informed me and you accepted my offer of a free Touch Local Priority Listing as a gooddwill gesture, unfortunately the second report read incorrrectly but you would not accept my apology despite offering an extension of several months on your products.
Once again I apologise for any mishaps that have occcured, my offer stills stands butunfortunately I will not be authorising a refund
Gay"

Yet nothing changes ... problems still continued to arise

Please do NOT waste your money with Scoot

Bad customers services, there website works on tags, so if the potential customers do not type in your tag letter for letter then forget about the chance of ever getting that customer, my website comes up higher in google for the free business listings , so the question begs to be asked.WHY GIVE SCOOT MONEY to end up on the 2nd page of google.... If the customer adviser had been better at their job, i would not be writing this review

Gary Trotman found this review useful

Best stay clear

Spent £2000 with them and Touch Local who are the same company and you would think they would look after you, no they took the money and did not even put in the keywords I asked for? Customer Service is really bad. Asked for my money back and not a chance. If you are a new customer better to flush your money down the toliet as it will end up with the same results. Stick with Google.

Gary Trotman found this review useful