Reply from Scottish Clan-crests
[REPLY]
- Reviews (40)
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- Laura Woods-Dunlop
- Edinburgh, GB
- 2 Reviews
Not the best quaich I've ever bought
The first quaich I received had scratches on the inside of the bowl - right above the inscription - and also a 'nick' out of the lip.
I sent this back and had another one sent out - this was carried out without too much fuss however did mean I didn't have the quaich in time to give for the wedding present it was intended for.
The 2nd one to arrive was much better although still not of a high standard, I have ordered the same quaich before, elsewhere, and it has been much better polished etc.
- B Anderson
- 1 Review
Outstanding product, superb service.
I ordered a beautiful etched decanter with our family badge for my uncle for Christmas. I ordered it mid-December and needed it in the States by 21 December. I received the decanter on the 20th and it was gorgeous! Plus, I didn't have for express shipping service to ensure my item arrived in time. I will definitely be a return customer! Thank you!!
- JOHN SCOTT
- 2 Reviews
Superb products combined with excellent service makes Scottish Clan-crests stand out!
I ordered an engraved presentation quaich for a special occasion only a week ago and received it today. Not only was the quaich carefully packed but the product itself along with the engraving is absolutely superb! So much so, I was tempted to keep it for myself rather than donate it as intend to do!! Scottish Clan-crests is a company I would certainly recommend for both their products and speed of service.
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- Mairi NicIllemhoire
- Kimberley, US
- 1 Review
Perfect - I couldn't be more delighted
I was looking for a quaich at short notice for a friend, and Scottish clan-crests seemed like they would deliver within the timeframe I needed. This they certainly did - and still within the price I was looking to pay, £50. My friend absolutely loves his quaich for 21st birthday present - I don't think I could have chosen anything better. Many thanks to Scottish Clan-crests for their part in making his special day very memorable.
- Granny E
- 1 Review
A Bonnie Wee Gift
Had to find an emergency wedding gift - difficult website caused delay in ordering, and "emergency delivery" no longer in operation - panic! But ordered anyway, as Wedding Quaich was ideal. Arrived in four days - beautifully engraved. Happy couple will get it when they get home next week, and I know will be delighted, and excuse the slight delay. Very many thanks.
- Thomas
- 1 Review
Still waiting on order with no way to check progress
I like the diversity of the web-site and the items for sell. The one complaint I have is that after I put in my order I have no way to track the status. I am still waiting to hear something with no way to track it other than calling them directly I guess. A web-site order tracker would be nice.
- Carol
- 1 Review
Excellent product and service - just what I'd wanted.
I ordered an engraved quaich for an American couple who were staying at my cottage on Skye and being married during their stay. I was to be a witness, and I wanted to give them a modest gift. The quaich, beautifully engraved, arrived in just a couple of days. They received it today and were very touched. Many thanks.
- Mrs L Parker
- 1 Review
Excellent!
Easy ordering and prompt response to queries. Easy to use web site. Would definately use again and spread the word.
The item ordered was a Loving Cup and I am sure the recipients will be delighted with it.
Many thanks.
- HRF
- 1 Review
Great fast service
Ordered quaich from Clan Crest. Order was processed very quickly and looks great!
- JK
- 1 Review
Scottish?
The website was really easy to navigate, and the £4 price tag for any amount of text inscribed was very good value. However the product was not made in Scotland (arrived from Sheffield), which challenges the authenticity of the company's name.
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- Bob Mcbride
- 1 Review
smashing
Was more than the time stated for delivery but only just, taking all into account product was good with extra work satisfactory.
- S D
- 1 Review
Miss leading!
It was not made clear of the delivery price or time, until the purchase was completed. I therefore had to cancel my order and await the return of my payment
- Annette Douglas
- 1 Review
Great Service
Was very pleased with my purchase. Exactly what was said online and great value for money
- Mrs Mairi Hiseman
- 1 Review
The tankard and engraving was of poor quality and certainly not good value for the money paid.
I was generally very disapponted with this special gift for my brother's 60th birthday present. Because I was so unhappyI telephoned to complain and the "present" has today been returned.
- Liz Gibson
- 1 Review
Excellent service will definetly use this company again
Online ordering was easy,Quaichs we ordered were great quality and very pleased with the engraving. Delivery was within 5 days.
All in all very pleased with product and service provided.
- Neill Simpson
- 1 Review
Excellent service, fast response and friendly staff
Excellent service, fast response and friendly staff
- James Allen
- 1 Review
Quaich bowls beautiful
Today we received the two quaich bowls we ordered for our son and his wife-to-be and our daughter and her husband-to-be. The engraving of their names and dates is perfect in the script we requested, and altogether the bowls and their handles look lovely -- just right. The modern pewter is shinier and more like silver than the old pewter -- a very good improvement. We're very pleased.
- chris moakes
- 1 Review
not very good
we were able to order a product from the website, to which it said in stock and provide full payment immediately to find out a few days later this item had been discontinued.
after requesting a full refund instead of being able to provide this immediatly we are still waiting for this 3 days later after requesting so.
Reply from Scottish-clan-crests
- Brian
- 1 Review
Very fast service. Goods arrived as described
Only crtiticism would be the size of the font on the engraving, as it isn't obvious until you look carefully.
- Clare
- 1 Review
Easy to pick what you want and order
I found the website very easy to navigate and was able to place my order with ease.
However, i had to phone to find out why my order hadn't arrived after three weeks.
I was told it was because they were out of stock of the item i had requested. A quick email would have kept me informed, this is just good business practice.
If i hadn't experienced this my rating would have been higher as i was very pleased with the product and the engraving, which was as i had requested and the names were spelt correctly.
- Charles Reid
- 3 Reviews
Good reliable service.
Product was as advertised with very prompt delivery.
- Theodore E
- 1 Review
Excellent service and product
I expected problems with the international shipment especially so close to Christmas. Then I didn't know what to expect when informed that the manufacturer didn't make the product (with the ordered crests) anymore.
You can imagine my surprise and pleasure that the product arrived in time for Christmas and it was exactly as I had ordered originally.
Beautiful and perfect!
This crystal decanter and glasses with our family crest will be a treasured heirloom in our family for a long time.
Thank you.
Skua Alba!
- Mrs J
- 1 Review
Prompt delivery, excellent quality
Item looked exaclty like the picture, very happy with my purchase
- Euan MacEwan
- 2 Reviews
Good Value
Product and engraving very good value. Only minor hicup was that the free gift bag was not included. Service still excellent.
- Kevin Carter
- 1 Review
- Mrs C Needham
- 2 Reviews
Amazingly beautiful piece of art
The Quaich was beautifully boxed and we could not have wanted to give a better present. It was so quick to be sent and the inscribing was really well done. Our friends loved their gift and said that it was truly very special.
- MRS S.J. LAWSON
- 1 Review
Timely,quality, professional customer service.
Had what I wanted, quality product and delivered efficiently. Please look at the site!
- Mr Mark Bailey
- 1 Review
I am seriously impressed with this company!
When I ordered a wedding present from this company it arrived immediately and was extremely well priced, including the delivery charges.
- Customer
- 1 Review
It was so long ago that I honestly can't remember
I was surprised to receive a request for feedback on a product I ordered many many months ago.
I really can't remember.
Everything was fine.
- Rebecca MB
- 1 Review
Beautiful product
The only thing I would change is to allow someone to purchase with her billing address and mail it to the gift address.
- Mrs Hardy
- 1 Review
Excellent service & products!
I've purchased a few engraved quaichs at different times as gifts and they've always been of the utmost quality! Excellent service and products! I highly recommend!
- MRS EILEEN PIERROTT
- 2 Reviews
Excellent service and quality
The quaich I bought from Scottish Clan Crests arrived very quickly and was beautiful. The recipient of the gift who lives in the US was absolutely delighted,
- STEVEN A CRAWFORD
- 1 Review
excellent and prompt service
got great service and appreciated prompt delivery
- CLYDE MARINE TRAINING LIMITED
- 2 Reviews
Good service
Scottish Clan-crests could supply exactly the goods I had required. I was very happy with my purchase, and would recommend the company to others.
- Lawrence Knowles
- 1 Review
Good value for the money
I made this purchace to celebrate the birth of twin grandchildren.
They live in Malaysia with their Thai Mother and Scottish Father.
They came to Burghead to be Baptised in our family Kirk.They have both Thai and British Christian names but answer to Joyce (my late Kiwi wifes name an Malcolm (my middle name)I am sure that they will treasure my gift in years to come.
- ROGER HUGHES
- 1 Review
Good value - excellent service.
I bought a trophy quaich for our Club. It was of good quality at a good price, with very reasonable priced engraving. The staff were particularly helpful.
- Mrs E J Macintosh
- 1 Review
Great service!
Many thanks for getting this to me so quickly. I'm really pleased with it and with the service I received - I will certainly recommend you to others.
Thanks again
- Mrs L E McGuire
- 1 Review
Excellent shopping experience!
I purchased a marriage quaich which I also ordered to be engraved. I was impressed with the price, the item arrived promptly and I was very pleased with it. It has now been sent to Australia and my friend was in tears when she received it - she is totally delighted with it. I would recommend this site to anyone.
- Lesley Douglas
- 2 Reviews
Perfect Gift
We bought an engraved quaich as a wedding gift for close friends and they were absolutely thrilled with it. The quaich and the engraving were stunning and it came in a lovely box, which made it look much more expensive than it was! Only downside was cost of postage for a 7 day delivery, but product was great value for money and would definitely buy again.
- Mr EG Whittaker
- 1 Review
