Moved into a house where Scottish Power was the provider; told them I didn't want to use them as they were too expensive. They told me they would put me on a special dual fuel direct debit that was cheapest on the market and much cheaper than my preferred choice of Eon. 6 months later I get an enormous bill. When I rang up to try and get this sorted they said they had no record of any conversations with me and I would have to pay the standard charge which was their most expensive tariff. Luckily I had kept their letter to me confirming my initial conversation so now they are saying they will give me a small discount but won't tell me what the rate was that I should have been on which I think is a lot cheaper. I have now had 5 conversations and am losing the will to live. Different person each time and everyone's response is "I'll call you back as I need to look in to this". And why oh why when you've put your account number into the phone as asked, do they immediately ask you for it when they finally pick up!!!
Was on a fixed one year contract for electric. Had to give notice in writing that I wanted to switch so thank good did this by email and got a confirmation. Guess what signed up with a cheaper supplier and just before start of Supply they objected and cancelled my transfer. So far they have played this trick 3 times so now been with them an extra 3 months. Never used them they will never let you go.
Update: On reflection I now confirm that I have transferred my supply to a new company with the assistance of their complaints team. Although I am unhappy with the process I had to endure their complaints team are 5 star. I am extremely happy with the regular calls I received from the complaints team to ensure the transfer of supply would proceed without any other problems. I am also happy that they refunded me the difference between the cost of energy with Scottish Power and my new supplier on my final bill so I was not out of pocket.
I have been trying to contact Scottish Power for more than ONE MONTH to finalise my LEAVING their so-called 'service' - and tying up my final meter readings , accounts etc.
I have emailed them four times- no response
I have dialled 'Customer Services' SIX times and waited for more than 30 minutes each time - NEVER GOT TO SPEAK TO A HUMAN BEING
They have many different numbers but they all patch through to ONE recorded voice and phone tree. You can stay there until you are a skeleton on the end of the phone but you will NEVER get to speak to a human being.
They should all be made to read FRANZ KAFKA because their so called 'service' is pure Kafka - from The Castle.
LEAVE THIS AWFUL, AWFUL COMPANY
Moved into a new property and after a previous bad experience with scottish power I instantly decided to switch the Ecotricity, paid off the existing balances but kept on getting phonecalls that would result in a voicemail upon voicemail of PURE SILENCE!!! even after i'd paid everything off, not surprised they get so many complaints
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