After purchasing Radio Control products over 2 1/2 years we had some returns so I took these [personally] to their Hinstock premises[after filling in their returns procedure on line].They accepted them in to their premises but then refused [over months] to issue a credit note!THIS ENDED UP IN THE SMALL CLAIMS COURT on 13-5-13 when we won the case!!! AVOID AT ALL COSTS!!!
Had a faulty item from an event we went to. Contacted Scream by e-mail and the item was replaced free of charge within a day. Brilliant service. It isn't often these days that you get this level of service when you are having to return items. Would definitely buy from them again and would recommend.
I have ordered a few items now with Scream and they have been first class, no problems whatsoever, they give very detailed information of your orders and tell you exactly when the order has been picked, packed and dispatched complete with tracking details, delivery is very fast and no problems at all, keep up the good work!
After purchasing a few thousand pound worth of stock we had problems with some items, staff at scream are poor mannered swearing on the telephone, disgraced! At the end of the day we are scream wholesales customer and should be looked after but obviously not. We have since has some of the itewms returned due to faulty part which scream wholesale want nothing to do with, they do not keep spares in stock and arnt ordering any, when i asked where i was to purchase the spares they said someone on ebayt will have them. We will not be purchasing from this company again. AVOID AT ALL COST
I FOUND MY PERSONAL EXPERIANCE TO HAVE BEEN CROSSED WIRERS TO BEGIN. WITH I WOULD SAY IF YOU HAVE A PROBLEM WITH AN ITEM TRY TO STICK WITH ONE PERSON WHO CAN DEAL WITH IT. I COULD NOT FAULT THE COMPANY MY ITEM WAS A BIKE AS I LIVE IN SCOTLAND THOUGHT HERE WE GO AGAIN?. BUT NO ONCE EVERYTHING WAS SPOKEN ABOUT THEY KEPT ME UP TO DATE WITH EMAILS AND PHONE CALLS. THERE CUSTOMER SERVICE WAS EXCELENT. STUCK BY THERE WORD EVEN MADE SHURE MY BIKE ARRIVED WHEN IT WAS MEANT TO. SO THUMBS UP PERSONAL THKS TO JOHN.
This was our second order from Scream Wholesale and we were really impressed with the service and speed that each order was processed and dispatched. The quality of goods is excellent and we look forward to a long and prosperous working relationship.
We have now bean using Scream Wholesale for many months and will be using them for many years to come. Very easy to use website for checking stock levels before I phone my order through. Wonderfully helpful staff within all sides of the business. I have used all postal services they offer including drop shipping which has mad my life a lot easier!
I would recommend Scream to anyone - in fact, I have put quite a few people onto them.
Bought RC car for my grand daughter at a show when we got it home it was faulty. Contacted Scream Wholesale by their website. Could not believe the quick response we got, replacement despatched next day. what an excellent way to do business I will buy from this company again