Ordered 2 radiators on Wednesday. Paid extra for the next day delivery service before 10.30am. Sent e mail saying they were on their way so took the morning off work but only 1 radiator turned up. The man from parcel force said he didnt know where the other one was and it wasn't his problem. Called screwfix who promised to track the missing radiator and get back to me but they didn't. I phoned up and was told it had been located and should be there the next day so took another morning off work. No radiator...no phone call. So had to call them again...they had tracked the radiator down to the rochdale depot but could not tell me when it would be delivered. They said it might be the next morning but no guarantees. Would not leave it in the garage as it had to be signed for and I wasn't going to loose a third morning's pay in the off chance it would come. They couldn't tell me when it would be delivered. I cancelled the order and will NEVER buy from screwfix again.
Some words of warning about screwfix.
I have been using screwfix for quite a while now but unfortunately every time I have
bought something I get plagued with the sales person trying to get me to purchase more items that you are not really needing, what screwfix don't like is a reply from the purchaser saying I’m not needing anything else for now thanks.
On Monday the 9th I went into the Dunfermline screwfix establishment to purchase
9 litres of red cedar Fence life 62728 price £9.99 also a tin of ronseal dark oak wood stain 71848 £13.99 that should add up to £23.98. I put my debit card into the card reader And punched in my number as I was doing this what popped up on the screen was £28.98 when I queried the price and said to the sales assistant don’t debit my card yet that’s the wrong price to late as I was saying that he pressed the button and £28 98 was swallowed out of my account.
He informed me that was the price now and there is nothing he could do about it
I said you are way over the B&Q price for these items just refund my card
And I'll get them there, this is where the problems starts I asked the sales assistant when will my card get refunded as I did not authorise you to take money out my debit card, your card will be credited right away was the answer.
I’m still waiting on £28.98 being refunded into my account.
A word of warning DO NOT put your card into screwfix card reader without
knowing precisely how much the items you are purchasing are going to cost you and don't be pressured into buying other items you don’t need by an overzealous sales assistant or is that the screwfix policy to hassle customers into buying other items, I've been in three other screwfix shops and every salesperson has asked me three or four time if I needed anything else to go with the items I have bought making suggestions what else I might need.
This is a learning curve for me I will NEVER purchase anything from screwfix again, with a little research You will find whatever you are after elsewhere for a lot cheaper and much less hassle.
I ended up getting all what I needed for £4 cheaper and instead of 9 litres of red cedar fence life I got 12 litres at B&Q.
Purchased a Titan long reach hedge trimmer from Screwfix online, product priced at reasonable cost. Item delivered promptly the following day by Parcelforce. I opened the item and noticed a smell of petrol from the box, on inspection I noticed that the guard had grass on it, the product had obviously been used. I contacted Screwfix by telephone and informed the operator of the problem, l was informed that the item was not in stock at any of the branches, I was offered a refund which I was a bit reluctant to accept, as I really wanted and needed this item. I suggested that if the item was reduced and as long as it was working then I would accept it. I was offered a £20 discount, I was then informed that it would be off the next purchase, anyway I accepted this and agreed that on condition that it was ok I would keep the item. Later on further inspection of the item and packaging I found a delivery note with a handwritten explanation of the fault. The previous purchaser of this item had assembled and used this product only to find that the petrol cap was leaking and was extremely dangerous to use. SCREWFIX SHOULD NOT HAVE SENT THIS PRODUCT OUT AS NEW AND SHOULD CERTAINLY NOT HAVE SENT OUT A DANGEROUS ITEM WHICH COULD HAVE CAUSED SERIOUS INJURY HAD THE DELIVERY NOTE BEEN TAKEN OUT. This was the first item purchased from Screwfix, unfortunately with this service it will be the last.
Alistair Hamilton found this review useful
Generally have performed quite well over the years i have been dealing with them,
However when the delivery dose not turn up on the day it is promised and confirmed, it is not given any priority to secure its delivered the next day ..... but regrettably that,s not the case.
When i rang their staff ( including eventually speaking to a manager) and requested t they take some initiative with their carrier to ensure it comes on the next working day (unfortunately i now also got caught up with a weekend which compounds the delay further)
My request was not received with enthusiasm. worse i was left with the clear impression they simply dont care a hoot about inconvenienced customers
Such a shame
Yes they are cheap almost everytime but heres the warning.
Power tools etc etc and all made special order by manufacturers for screwfix to meet a budget buying price. When you see a screwfix dewalt drill thats only £89 but everywhere else sells it for £99 you need to know that this price reduction is because the drills made for screwfix are constructed using a poor quality plastic gearset instead of a metallic cast item. Great for the guy who uses a drill twice a year but no good for anyone using it weekly hence why screwfix drills never last very long nor can they be repaired by official dealerships.
I feel as a customer that screwfix are cheating us all.
You are not buying the same quality of tool
I have used Screwfix for many years now, mostly for my home DIY needs and some items for work. I find the staff helpful/ polite and the product range extensive in all the branches.
As they have become more wide spread and popular, I have noticed that their prices have been rising compared to other suppliers. I have also found that you can get caught out by price changes due to new catalogues, special offers, and old stock. Product codes do change, giving two or more for the same product, when at different prices cause problems, especially if you are online.
Online stock levels are an issue as they focus on branch levels in postcode areas. Travelling far and wide for work, searching for branch stock across many postcodes is a pain. This was made worst with an online orders I placed. I visited two stores in South Wales from the North Midlands that showed stock to be told there were stock taking errors. Screwfix later said that they had not placed the order with B&Q and the product had been discontinued. Screwfix did reverse the online order and give me £5.
If you have the time check the cost from other supplies. If time, availability and range of stock is the important issue, then Screwfix takes some beating. Highly Recomended.
Screwfix offers an array of items with a good choice at prices to suit. Great order online and pickup facility,always have good offers.
Recommended I have never had any problems with anything I have bought from them so far,you should find a branch near you if you want the item quickly.
I purchased a trade pack of Silverscrews for £18.39 in store (Autumn catalogue) and found when I got home that the same product / part number was £11.99 in the summer 2012 Catalogue (not on special offer or anything), when I phoned to complain I was told by some muppet that there was a new catalogue out and that maybe the price of Zinc had gone up....................... 50% net???? (profiteering or what)
Got my money back and went to Toolstation!
l love this company have never had a single bad deal they all ways have it stock what i need the staff are great the prices on 99% of things cannot be beat
there website is easy to navigate and use
can check the stock save you time and money
b&q should be like this Grimsby in run by Muppet in matching clothing
b&q website was made by dyslexics monkeys on crack
to try to find any thing is a nightmare never mind stock check it to save you a wasted journey
After being told by B&Q that the item i wanted would be 28 days until delivery i checked with Screwfix online and they had the same item cheaper and it arrived in 7 days... deal done. (and yes i know B&Q is the same company, something could be learned from this perhaps!!)
First rate & very prompt service. All my purchases to date have arrived safely, serviceable & in a timely manner. I couldn't ask for more. Prices are competitive with other related retailers & I highly recommend this company to all trade & DIY'ers.
Excellent service, low prices and efficient delivery. I have been using Screwfix for a couple of years & have never experienced any problems. The website is easy to use, the communication is good, prices are vey reasonable & the service is prompt. Highly recomended.
I USE SCREWFIX A LOT.ALONG WITH TOOLSTATION. BUT WITH BOTH COMPANYS. IF THINGS GO WRONG. MAINY WHEN THEY PPOST THINGS TO YOU1 THEY TAKE NO RESPONYILTY FOR THERE POSTAL COURIERS. WHICH IS DAM WRONG. BUT. MY LATEST EXPERIENCE TAKES THE BISCUIT. I WENT TO MY LOCAL SOUTHALL STORE. 25/04/12. TO PICK UP A ITEM I HAD RESERVED ON LINE. YO QUEUE UP FOR AGAIS YET AGAIN. AS THEY NEVER HAVE ENOGH STAFF THERE TO SERVE. THEY GAVE ME THE ITEM IN A BAG. AWAY I WENT. ONLY TO OPEN IT LATER. AND FIND IT WAS A USED DAMAGED ITEM. BUT! I DIDNT THINK I HAD ANYTHING TO WORRY ABOUT. I JUST RANG CUSTOMER SERVICE. THINKING THEY WOULD SEND ME ANOTHER ONE. BY POST. ___ WRONG.___ THEY WOULDNT. THEY JUSTINSITED I WENT BACK TO STORE AGAIN. WELL I DONT KNOW ABOUT YOU! BUT I HAVENT THE TIME TO WASTE IN TAFFIC AND QUEINF UP AGAIN IN THERE STORE WHICH! IS ALWAYS SHORT STAFFED. FOR THERE ERROR IN SELLING ME A SECOND HAND ITEM IN THE FIRST PLACE. SO I WILL BE GIVING THEM A LOT LESS BUSINESS IN FUTURE AND RECOMED OTHER PEOPLE WHO USE THEM TO THINK ELSEWHERE FOR THERE SUPPLIES. AND LIKE A LOT OF REVIEWS. IVE READ. THEY ARE GETTING EXSPENVE I FIND TOOLSTATION. CHEAPER IN ABOUT 75% OF GOODS ANYWAY. DPJ777. ---
Screwfix are so reliable and always keep their delivery dates and when you live so far out in the country they still achieve their promise, not like some who won't even deliver to Scotland.
I have used the website three times; in all cases the goods were not in the store when I got there and despite having a dated printout in my had - the aylesbury manager insisted they had no record of the order.
Fed-up with being be-littled in the store I now only visit and buy direct at the store.
Products are good and at good prices, but the website orders are atrocious, the last one I phoned and spoke, promises were not matched by performance. No explanation from complaint came forthwith, nothing! Nowt. Just like their in-store delivery.
Avoid poor website.
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