Paid for 2 Sofa's THEN was told the lead time for delivery was 6 weeks, they have my money and my Goods.. Must be illegal
Today, (08th March 2014) went to Bristol store to order the "free" carpet, was met by the most arrogant, unhelpful waste of space sales assistant who called himself "Dave Smith"... I am suspected this was not his real name (no name badge), however I do know for a fact that providing a false name when requested is against the law and both the individual and the company can be prosecuted ...
This company is deplorable and the staff are crooks who practice subversive Sales techniques, steer clear
4 weeks after order, no contact, no delivery, no refund...
The suite we bought was only 2 years old when i noticed slits in one of the arms and a cushion of the settee, the springs have also gone in the settee and there's dangerous sharp tacks/nails sticking through on the chair from manufacture. I phoned up to complain and all they said was you only get one years guarantee.... So unless you only want a suite to last for a year don't buy from them. Thing is we hardly use the suite as it's in the best room, and as there's only 2 grownups that sit on it. Can't even blame it on kids jumping on it or heavy usage. We have a suite in the other room that is still in VGC thats about 17 years old from DFS and we do use that every day. The one from SCS is in the best room that is hardly used
Ordered a sofa in november, paid full in cash, told me they would try and get it to me before christmas, they didnt contact me at all so i rang beginning of march which was at the end of the maximum wait, they told me sofas would be instore the following monday, a week later still no call, when i called them told me i have another 2 weeks to wait, wish i never bothered, still don't have new sofas with no explenation or regard just wanted me off the phone!
Bought a Sofa suite on the 11.1.14 and to date the only calls from the store have been from me contacting them for a update on delivery. They promised 8 weeks delivery which is due in 2 days and still no contact from them. This is leaving me with a bad feeling. A update on delivery would be good. If the order goes after the 8 week delivery then we will cancel the order as the terms of the contract have been broken by SCS.
Totally disgusted the way i have been spoken to by a salesperson in SCS. I had a very valid reason to cancel my order after 12 hours!!! I was laughed at by the salesperson! VERY VERY RUDE and i will take this matter further! SCS need to look at their customer care policy! This has affected my health and my wellbeing! Totally railroaded into an agreement! The salesperson made a mistake on my agreement and put 48 YEARS instead of months. I was told i was being ridiculous and everybody makes mistakes! I am so very angry and i will fight all the way to make sure SCS are identified as a totally unreasonable and uncaring company. Really wish i had read the reviews. I will do everything in my god damn power to alert others of this company! THEY WILL NOT MAKE ME ILL ANYMORE!!! PLEASE somebody listen and act on these feedbacks comments from PEOPLE!!! yes people!!! THOSE 'PEOPLE" who pay your bloody wages!!!!! Terrible experience
I've just got off the phone from SCS and I feel I have received terrible customer service.
I was told the carpet would be in by today but nobody called to tell me it had arrived. I called them, they said they'd call me back and they didn't. I called again to find out the carpet had arrived but I could only pick it up with paperwork which has apparently got lost in the post. He said he could send it out again but it might take 7-10 working days. This is just to pick up a carpet. I then suggested he email me the paperwork, this apparently isn't possible. I asked him to send it first class post, also not possible. I then suggested he spoke to Cribbs Causeway branch where I need to go and get it to say I was a bonafida customer but he said he couldn't do that either but he'd put me through. He did end up speaking to them on my behalf and told me that I could pick up the carpet if I produced TWO forms of ID, one of which must be photo ID. I asked if my partner could take them as I am 9 months pregnant and am experiencing early labour symptoms, but no that's not possible either. If I want this carpet I have to take two forms of ID, which must not vary from the ones I quoted to him on the phone, across town in person in order to pick up a 1.5 x 2m metre piece of carpet.
I really wanted this to be fitted before my baby is born. When I ordered the carpet I was told although they quoted 14 days it was nearly always much sooner so I went ahead with it. It was the full 14 days and they didn't call to tell me it had arrived.
I'm disgusted that I need the same amount of ID to pick up a small bit of carpet as is needed to apply for a CRB check. I'm upset the paperwork never arrived and I'm upset that the man I spoke to was so inflexible and wouldn't help at all in my predicament, insisting that I have to travel 10 miles when I am likely in early labour is ridiculous. He could easily have told Cribbs that my partner was coming with my ID to pick up something that had already been paid for.
I am not going to use SCS ever again and I shall make sure that none of my friends use them either.
HELEN! Where do I answer your message? My postcode is BS2 9TL. At the very least I'd be grateful if you could ensure my partner can pick up the carpet on my behalf. I can give him ID if needed. Thanks Jemima
I have brought a sofa from SCS in Oct 2013, it was delivered at the end of October, I was happy with the sofa until January 2014 when I released the sofa cushions were collapsing. I remember upgrading the cushions and paying more so this didn't happen. Check my receipt turns out I have paid for the upgrade.
Guess what it didn't come with the upgrade.
Phone the aftercare dept, they told me I needed an upholster guy to come look at it and that he would contact me when he was coming.
he knocked on my door 4 weeks later, guess what guys I have a job, so I wasn't home, they say they phoned me, which they did and left no message so I had no idea it was them until Monday when they called from the same number.
No they want me to wait another month before anyone can come look, and guess what they can't tell me a time until the eve before the day of the visit.
Great I still have a full time job. which I can't just walk out of to let someone look at my sofa.
I have offered to bring the cushions to the store. or take them to work where you can meet me.
As yet you cannot come up with a solution.
I have contacted trading standards, they tell me I am within my rights to give the sofa back due to not selling me what I paid for.
so i went to scs for a sofa as i thought i would take advantage of their free carpet offer. Once i decided to puchase a sofa i was then sown the carpet samples that was on the offer. Then i was told that its only a 4meter by 4meter room that could be done. so my room needs a bit of extra carpet but would be an extra £125 pounds. Guess what i could not cancel my sofa order because it had already been singed for. During the sales pitch and up to the avent of sighning the contract we was NOT told that this could NOT be canceled. Its like you are forced to buy and have no right to change your mind once the paper work went through. To try and make it a bit cheaper i asked if i could take off the care plan which was £150. I was also told that this can not be canceled. Be warned once you sighn theres no going back even if you purchase on finance. I cant see how sales tactics like this can be lawful and correct. Customer services where arogant just saying its your you baught it and you will have to lump it. if you dont pay then you will be in debt to us. Do not shop here go somewhere else where yourt not made to feel like a criminal when you change your mind. If i could click no stars i would.
I was helped by a consultant named rebecca (becky) she was very polite and very chatty which is what I loom for in customer service this is the second couch I have purchased for scs and it's because of the customer service that I returned this time I will not spend my money to rude people and the consultant becki was one of the best and most polite person I have ever spoke to over the phone