Scubastore reviews

Scubastore reviews

Good
7.7
from 0 - 10
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Horrific service

I waited 4 weeks for my goods and ended up cancelling the order!! No information during the periode, eventhough I wrote severely times and asked them to ship the order, as I could see all the items were in stock.
Only reason they got 1 star, is the customerservice was very helpful and polit when I ended up calling them to know what was going on.. NOthing... The order seems to be cancelled without problems. But loads of wasted time:(
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Scubastore fait de la publicité mensongère

Début mars 2014, j'ai commandé sur scubastore un manomètre complet (suivant la photo du site). Je n'ai reçu que la capsule, sans protection, ni flexible. Après réclamation, scubastore m'a informé qu'ils allaient faire le neçessaire, puis en fin mars, ils m'ont eçrit pour me dire que c'etait normal, car seule la capsule faisait partie de l'offre.
La publicité est donc mensongère, le descriptif est très léger et la photo n'est pas contractuelle.
Cette société n'a pas le respect de ses clients.
A DÉCONSEILLER
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Je deconseille formellement Scubstore

Je déconseille ce site : colis incomplet arrivé en plus de 5 semaines après plusieurs réclamations, et pour l'article manquant, "remboursement déjà effectué" au 19/2/14 pas arrivé au 28/2/14 ...
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Horrible customer service.

Apparently Scubastore doesn't care about bad reviews!!
I have ordered a few items over time, and they have arrived within a week or so - that's okay.
BUT if you need help, don't try to contact custormer service, cause that's a WASTE of time!! I had a question on a particular product they had in stock - according to their website! In Scubastores reply they wrote: This product is not for sale on our web page.
I responded by mailing them a link to there own website, with a follow up question - Scubastore never responded!

I have tried mailing them several times to get guidance and recommendations on other products - never heard anything!
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Ustabile som en i h....

Min fætter og hans ven købte 2 nye dragter til uv jagt, som skulle være på lager hvorefter de har bestilt og betalt. efterfølgende modtager de så en mail om 3 - 4 ugers leveringstid på produktet.

Nu har jeg selv trodset deres oplevelse og selv bestilt noget på hjemmesiden, hvor jeg bevist gik efter lagerførte vare.

På dagen hvor varen skulle leveres modtager jeg en mail om varen er på lager d. 21/01 hvilket på daværende tidspunkt er hele 10 dage leveringstid.
Men det mystiske ved denne udmelding er hvis jeg kigger på produktet står det til lager om kun 8 dage!!

Deres leveringer er stærkt uakseptable og dette er bestemt sidste gang jeg handler her, har derimod haft de bedste oplevelser med hjemmesiden www.spearfishing.de super support og leveringer efter aftale.
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Review by confirmed purchaser

FANTASTICI

come comprare da amici di sempre, gentilissimi e professionali
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Review by confirmed purchaser

Okay, but would be cheaper!

Good store, great price! And the delivery is fast, but unfortunately dear! Would be cheaper shipping, it would be just super!
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another very very bad experience with Scubastore.

I contacted Sumastore about a Transmiter's battery that lasted for just 30 dives.

I was happy when I was told they would replace the battery for free. I though: "wow they actually improved the customer service!" I even told them. Then the usual Suckastore routine started. No answer to emails, empty promises and now it's been more than a month, dozens of unanswered emails and a useless transmitter.

Thomas from Crookastore told me the supplier had to look for a battery. Something they should be able to get from Scubapro in 24h. Then I looked for the battery myself (the thing is not sold in Japan where I live). I found some online and offered Punkastore to just refund me for the price of the battery so I could order it myself (so they seemed incapable of ordering a single battery...). They refused of course.

So now I'm STRONLGY advising everyone reading this NOT TO BUY anything from those guys. They will lie about the delivery dates, they will offer support on the phone but never actually provide it, they will ignore your emails, they will not answer the phone then, even if they do, they will pretend they never had your emails (I have all the delivery reports from the servers).

I'll take the opportunity to add that I purchased a semi-dry wetsuit from them last year. The thing started to come apart after 40 dives. All ankles and wrists joints undone... They refused to replace it, they refused to refund it and they refused to pay for the repair. Finally I got half of the price refunded (it took several months) but it didn't even cover half of the repair price. The thing is now garbage. Thank you Dickastore...

This shop is a joke. They take your money and that's it. NO CUSTOMER SERVICE, NO ASSISTANCE, NO AFTER SALES CARE, NOTHING.

STAY THE HELL AWAY FROM THIS SITE AND PLEASE PASS THE MESSAGE ALONG
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Very large selection and very low prices

So, we bought 11 items for spear-fishing (speaguns, gloves, socks, boyes, knives etc) and recieved them on the 7th day after ordering from DK. Besides the delivery time, we saved a bunch and are very satisfied with the items. There are good savings on especially cressi and aqualung, but not so much on O.ME.R. We comunicated with them once and had a reply within 25 minutes. We made sure everything was in stock before placing the order, because ordering an not-in-stock item could be troublesome judging by the other reviews. All in all we are satisfied and would definetly buy from them again.
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Fantastica, sicura, veloce!

Avevo fatto il mio ordine 4 giorni fa nel pomeriggio e oggi e'arrivata la mia muta semistagna....che dire il servizio e'stato impeccabile! Di questa azienda mi e'piaciuto molto il fatto che on line puoi sempre visualizzare lo stato del tuo ordine e del percorso che fa per giungere fino a te.
Avevo un dubbio sulla taglia ordinata avevo il timore fosse troppo grande ed ho contattato l azienda tramite mail.La risposta e' giunta in pochi minuti sul come potevo comportarmi...ed anche questo e' molto apprezzabile!
Alla fine la muta e'perfetta e sono molto contenta di questo!
Consiglio vivamente di comprare con scubastore sia per la loro serieta che per la merce di ottima qualita'!
Francesca
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Review by confirmed purchaser

NEVER AGAIN !!!!!

I bought my wetsuit from Scubastore and intentionally ordered a larger size than necessary. It did not fit, it was too small and Scubastore refuse to do anything about it. Never again will I deal with this business, very disappointed. Tell everybody, Do not deal with Scubastore !!! I have to click a star to rate the company, unfortunately there is no minus 5 so I give them a 1. Tony Finlay Australia
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Review by confirmed purchaser

Helpful with returns :)

I'm in the UK and ordered a couple of wetsuits that turned out to be the wrong size. I have to admit to being very skeptical that the guaranteed return arrangement would work when I discovered the company was in Spain but was really pleasantly surprised.
Staff were very helpful and the whole experience was relatively easy!
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Review by confirmed purchaser

misleading stock-information.

The inforrmation on the website about their stock is unreliable. When they told me they were not able to deliver the mentioned stock on their website didn't change.
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Godt site - Leveringstiden kan dog være temmelig problematisk

Egentligt et godt site med et kæmpe udvalg og gode priser - leveringstiden kan dog være temmelig lang - specielt, hvis man har varer, der ikke er på lager - de del-leverer nemlig ikke.
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Review by confirmed purchaser

Lieferung

Bei einer Bestelling mit mehreren Einzelposten ist es bei mir zu langer Verzögerung gekommen- davor gab's Rabatt
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Review by confirmed purchaser

Super

Service commercial super serieux, materiel d enfer et prix tres interessant merci et a tres bientot
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Review by confirmed purchaser

Ottimi prodotti. Consegna puntuale

Tutto come ci si aspetta. Ho comprato anche degli elastici per arbalete. Dopo averli provati posso dire che sono ottimi senza alcun segno di invecchiamento (come mi é capitato altre volte con elastici presi via internet)
Tradeinn

Reply from Tradeinn

Gentile Carlo,

Grazie mille del tuo gentile commento.

Ti aspettiamo per tanti altri acquisti online insieme!!


Alla prossima
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Review by confirmed purchaser

Levererar till rätt pris och i rätt tid!

Det gick snabbt och enkelt att beställa. Leveransen sköttes sedan perfekt!
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Honteux !!!! à eviter absolument

Ce site est une honte ;le délais est tellement long qu'ils ont du annuler ma commande (j'avais pourtant pris 15 jours de marge)
Quand au service client n'en parlons pas !!!!

Bref à eviter .. il y a bien d'autres sites avec les mêmes produits aux même prix...
(si vous commandez sur ce site mefiez vous egalement des tailles... ma première commande (il y avait déjà du retard) etait sous taillée de 2 tailles au moins et ne correspondait absolument pas au guide des tailles de leur site...
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Review by confirmed purchaser

Satisfait

Tout s'est déroulé comme prévu.

Tradeinn Details

About this company

Scubastore.com is one of the Worlwide leading Dive Store. Choose from over 400 brands, over 50,000 items from our warehouse full of suits, regulators, fins, BCD-jackets and more at best prices.

Visit Scubastore

Contact information

We live here: Carretera Palamós, 181-183 (Celrà Centre)
17460 Celrà
Spain

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