Scubastore reviews

Scubastore reviews

Good
7.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
3568 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fast and good service

I ordered several things and times from Scubastore. Theyre always fast and also very nice if theres any trubble. One of my item once i wanted to return and they were very helpfull on the phone! I will keep buying my gear from Scubastore as they are pretty cheap cmpared to here.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Scubapro ist TOP Ware.

Alles OK, Danke, Gerne wider.
Tradeinn

Reply from Tradeinn

Hallo Stefan,

vielen Dank für Ihr Feedback!
Wir freuen uns sehr, dass Sie mit unserem Service zufrieden waren und hoffen,
Sie bald wieder bei TRADEINN begrüssen zu dürfen!

Alles Liebe
Liss
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Trés flexible !

J'avais besoin d'un flexible pour mon détendeur Mares Ruby, je l'ai rapidement trouvé à un bon prix sur le site Scubastore. Merci !
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Alles in Ordnung.

Bislang habe ich über diesen Shop alles erhalten, dass ich bestellt habe.
Tradeinn

Reply from Tradeinn

Hallo Sven,

vielen Dank für Ihr Feedback!
Wir freuen uns sehr, dass Sie mit unserem Service zufrieden waren und hoffen,
Sie bald wieder bei TRADEINN begrüssen zu dürfen!

Alles Liebe
Liss
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Produit Parfait livraison attention à GLS

Bon produit mais délais de livraison trop long !
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great to start with then turned into horror ...

Item arrived quickly + well packed but after I wanted to return it because it was not as described they became silent and have not replied to e-mails despite several attempts to get a resolution.

They say I have to bear the return postage (between £20 + £40) from the UK to Spain to return the item which is not acceptable given the misdescription on their website.

Very disappointed. Avoid, avoid avoid - unless you definitely won't want to return your item. Don't believe their so-called guaranteed easy returns process, it's a nightmare.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Muy mala informacion de impuestos y aduanal..

Pedi una mascara dfe buceo de apenas 25 dls, y termine pagando mas de 100 dls, en virtud de que la compañia no informa, que DHL que es la comañia de envio toma el total del valor pagado ( es decir precio del producto mas precio del envio) como si fuese el total a declarar , es eecir te cobra impuestos aduanales hasta por el valor dle envio, cosa que NI UNA compañia de envios lo hace en ni un lado,,,, termine pagando , mas de 120 dls por un producto que apenas vale, 25. intente contactarme con la empresa y me dijeron que no pueden hacer nada, que es mi problema, a lo que solo me queda informar a la gente para que no caigan en el engaño de los precios bajos...., NO SE DEBE PAGARE NI UN SOLO PESO DE IMPUESTO ADUANAL POR EL VALOR DEL ENVIO, SOLO SE DEBE PAGAR POR EL VALOR DEL PRODUCTO..... HAGAN ALGO PORFAVOR.......
Tradeinn

Reply from Tradeinn

Hola Gerardo,

Sentimos los problemas que has tenido con los impuestos aduanales. Nosotros enviamos desde España, con lo que todas las compras que se mandan hacia Mejico deben pasar por todos los tramites de aduanas. En nuestro caso el servicio de mensajería que ofrecemos es DHL para garantizaros que el envío es totalmente seguro, y que en unos pocos días recibís la compra. Lamentamos las molestias.

un saludo
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Overall a great 1 stop shop

Great place to find all your scuba stuff in one place, but not always stock of the more popular brands so you might have to wait a bit. Customer service is pretty good and staff are great
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

En stock sur le site, pas en stock après paiement

Sur cette commande pas de problème mais une autre beaucoup plus conséquente (2 stabs 2 détendeurs) en stock lors de la mise au panier ne l'était plus après paiement.
Attente de trois semaine mais envoyé en chronopost pour la partie manquante.

Par contre aucun geste commercial malgrès leur faute avouée. (Ah l'informatique...)
Dommage.
Je ne commanderais plus que de petites commandes.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Alles prima gelaufen, Danke.

Alles prima geklappt, Ware Top. Danke
Tradeinn

Reply from Tradeinn

Hallo Cornelia,

vielen Dank für Ihr Feedback!
Wir freuen uns sehr, dass Sie mit unserem Service zufrieden waren und hoffen,
Sie bald wieder bei TRADEINN begrüssen zu dürfen!

Alles Liebe
Liss
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Schnelle Lieferung, super Abwicklung, gute Qualität

Wurde als Geschenk benötigt. War überrascht, wie schnell die Ware aus Spanien hier war. Es hat alles super funktioniert. Da Markenware bestellt wurde, auch die erwartete Qualität des Herstellers erhalten.
Tradeinn

Reply from Tradeinn

Hallo,

vielen Dank für Ihr Feedback!
Wir freuen uns sehr, dass Sie mit unserem Service zufrieden waren und hoffen,
Sie bald wieder bei TRADEINN begrüssen zu dürfen!

Alles Liebe
Liss
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

not serious site

I tried to buy snorkelling gear from Scubastore, and I made an order(all the items was in stock on site). After some days they informed me the products were not in stock; after the site was updated. I placed another order with the products in stock on site, they confirmed it, I sent the money by bank tansfer, they confirmed the transfer, and informed me the items are not in stock!!! and will be send after mare than a month!!! I modified the order with the products in stock on site(updated again), they cancelled the order and promised the refund, then informed me they don' t know my SWIFT and IBAN (although the bank transfer was confirmed- I sent the dates). I don't know yet if the refund was done, otherwise I will sue them. In conclusion not serious site, uncertain stock even after two updates! All I got was lies and loss of time and money (even if the refund was done, the bank fee is lost). DON'T TRY TO BUY FROM SCUBASTORE , IT IS A FRAUD!!!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great seller. Perfect transction.

Great seller. Perfect transction.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Bien, je recommande

Tout c'est bien passé avec Scubastore.
Le seul bémol c'est que 1 des 2 objets commandés devait être disponible en 5 jours. Après plus de 6 jours de non évolution de ma commande, j'ai demandé à annuler la commande de cet objet par mail. Ayant absolument besoin de l'autre rapidement.
Dès le lendemain ma demande était traitée et le reste de mon colis expédié. Le remboursement de l'objet annulé a été effectué directement sur mon compte bancaire sans rien demandé.
Donc je recommencerai.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

extra rechnung 39 chf bekommen schweizer post !!

ich habe total ung 200 chf ein gekauft 16 euro post betzahlt ,dann ich haben noch schweizer post rechnung GSL bekommen ,39 chf das ist nicht zu sehen ihre website :((
Tradeinn

Reply from Tradeinn

Hallo Hasan,

es tut uns sehr leid, dass es zu diesem Missverständniss gekommen ist!

Wir weisen bereits bei Bestellabschluss sowie in unseren AGB's darauf hin, dass bei Lieferungen ins EU-Ausland Zollgebühren anfallen können.

http://www.scubastore.com/?action=terminos&idioma=ger (Punkt 6)
http://www.scubastore.com/index.php?action=ayuda_four&idioma=ger#question-seventy-three

Mit freundlichen Grüssen
Liss
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great site to buy throw it ...

I liked the site and i liked the way that you sent the package in a good look as a safely and tidy in boxes but if there is some items out of stock sometimes i need to wait more than the expected day .. Customer service are always supporting and the answer is very fast ..
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Todo profesionalidad.

Muy buena excelente trato y sobre todo claridad.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

"Available for shiping" info sucks

"3 days" is now 3 turn into 3 weeks.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Repeated problems with delivery

None of the automatic e-mails sent by their system reached me, only the answers to my inqueries (and I did check my spam-box). This led to me not getting my passport requests, which delayed the whole shipment. After this I had to see to that they dispatched the shipment on time, and after that the DHL delivery took one extra day to my part of Finland. I did get a discount voucher for my hassle though, and customer service was always polite and easy to reach.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

good

good service must helpful

Tradeinn Details

About this company

Scubastore.com is one of the Worlwide leading Dive Store. Choose from over 400 brands, over 50,000 items from our warehouse full of suits, regulators, fins, BCD-jackets and more at best prices.

Visit Scubastore

Contact information

We live here: Carretera Palamós, 181-183 (Celrà Centre)
17460 Celrà
Spain

Category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.