SDS London reviews

SDS London reviews

Excellent
9.4
from 0 - 10
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Review by confirmed purchaser

It was a mission getting what I wanted, I wouldn't use SDS again.

It's taken a trip to the showroom, several phone calls, lots of emails, a second order and I'm still not actually going to get what I wanted.
I went into the showroom to explain what I wanted, get a recommendation and put together an order list - so far so straightforward. One of the items recommended wasn't on the website, so I had to email the shop, it took several emails and another couple of days before the order went through.
Turns out one of the items I'd asked for a recommendation on was wrongly recommended and unsuitable. They've recommended an alternative, but it's not available in the same finish and I'll need to pay carriage to have it delivered.
So in the end I don't get matching ironmongery on the front door and may as well have just gotten everything at the local locksmith and saved myself a lot of time, hasstle and money due to having to replace unsuitable items.
SDS London

Reply from SDS London

Hi Nicole

Thank you for your review.
Unfortunately the product you are looking for is not currently manufactured in stainless steel.
We have offered you alternatives which you have found unsatisfactory.
Please return any items not required and we will refund you in full.

With regards
Richard Trinick
SDS sales
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Review by confirmed purchaser

Very high quality matches the price!

Excellent product range, very good quality but at c£300 for 6 hinges that is what I would expect. So quality at a price adds up to good value.
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Review by confirmed purchaser

Required items delivered quickly

The items were just as we required, reasonably priced and they were delivered quickly. The only slight downside was that the fixing screws were just a little too long for the existing wardrobe doors. They could have been 3mm shorted especially as the load of a few ties would never be great.
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Review by confirmed purchaser

GREAT SERVICE

Placed my order for flush bolts without any hassle. They were delivered as promised the following morning. I received a text informing me of who the courier was and the time slot to expect my order. This was fully trackable online which enabled me to locate where the courier was in real time and allowed me the freedom of nipping out of the house without the fear of missing the delivery. Excellent service and would use again.
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Review by confirmed purchaser

Excellent products, friendly service and quick and efficient delivery.

I found your staff very friendly and helpful. Rhona ensured my order went through straight away over the phone and it came the next day exactly as promised.
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Review by confirmed purchaser

Very good, knowledgable and swift service

Excellent knowledgable and speedy service.
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Review by confirmed purchaser

Highly recommended

SDS sent the items we ordered very quickly and they arrived in perfect condition. Thank you.
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Review by confirmed purchaser

great interactive service

Personal calls, emails keeping me up to date. Happy to split orders up to ensure any slower delivery items do not hold up other items. Proactive.
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Review by confirmed purchaser

Great selection of quality ironmongery

Love SDS London, would use for all our ironmongery if delivery was free.
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Review by confirmed purchaser

Good all round service

Good quality product, service and reasonable price.
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Review by confirmed purchaser

Excellent service and products

Brilliant service from start to finish. Items needed were in stock and delivered before expected delivery date. Hardware is of top quality and would highly recommend.
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Review by confirmed purchaser

I got exactly what I ordered.

Quick.
And I got what I wanted.
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Review by confirmed purchaser

Cabinet Hinges

After difficulties locating hinges suitable for good cabinet work, I was pleased to find SDS. The hinges supplied were robust, firm and well countersunk to accept the quality brass screws supplied. Very different from the poorly manufactured run of the mill hinge. Very pleased with this product, more expensive but worth the money.
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Review by confirmed purchaser

Item as stated, very pleased.

NOT pleased to have to spend time on this review . 5 stars and an opinion should be enough praise, next time I won't bother !!
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Review by confirmed purchaser

Still waiting a week later for them to reply to my e- mail.

Wished to ask about returning an item which was not as I expected, but they have simply ignored me. Very frustrating.
SDS London

Reply from SDS London

Mr Middleton,

Thank you for your recent purchase and review.
I have looked into this and unfortunately I have been unable to find out who you spoke to or find an email from you.
I have tried contacting you this morning but without success.
Should you wish to discuss this further please don't hesitate in contacting me directly or alternatively you can download the returns form which can be found on the 'help and delivery' section on our website and send the item back for a refund.

Kind regards,

Simon Ayers
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Review by confirmed purchaser

Spot On!

Easy website to navigate. Clear product explanations, fuss free and timely delivery . Brackets met the specification and were easy to fit.
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Review by confirmed purchaser

Friendly staff who knew their products and were able to help me even if i was not sure what i was looking for

I found the service very good the price was more than right.
They knew what I was looking for even when I was vague.
All I had to do was explain what i was at and they had a product to solve my propble
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Review by confirmed purchaser

Very helpful

I discussed my needs with over the telephone and the goods arrived by post two days later and were exactly as ordered.

Unfortunately, due to my error, they were the wrong size. Return process was easy with a confirmation and money returned immediately.
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Review by confirmed purchaser

Excellent service

Arrived quickly, well packaged, would recommend to anyone who needed the right kind of brackets cheers Pete Brady
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Review by confirmed purchaser

Delighted with the speed & quality

Ordered late morning and it arrived in North Wales early the following morning. I was very happy with the speed of service.

SDS London Details

Next Day Delivery

All orders placed before 3pm are delivered the next working day and if the order is over £50ex vat there is no delivery charge. All deliveries are despatched via a signed for carrier and are subject to stock availability.

Customer Service

SDS London prides itself on our levels of customer service. Our knowledgeable and helpful staff are on hand to assist when required and are supported by Guild qualified colleagues to help with those more technical questions. We can be contacted in the following ways Telephone, email, live chat or face to face in our showroom or collection warehouse.

Product Selection

All our products are carefully selected to ensure our customers get the best value for money.

About SDS London

We have a huge range of Ironmongery products including Hinges, Drawer runners, Door Hardware, Cabinet and Wardrobe fittings, Window hardware, Shelving supports, Vents, Screws and Fixings and much more. Next day delivery and money back guarantee.

Visit SDS London

Contact information

Call us on: 020 7228 1185
We live here: 183-189 Northcote Road
Battersea London
United Kingdom

Category

SDS London is ranked 21 out of 86 in the category Construction

SDS London is ranked 6 out of 24 in the category

At SDS we want you to be happy with your order. Our no quibble guarantee means that if for any reason you are unhappy with the items you have purchased just return them to us in their original condition and original packaging within 30 days and we will replace them or issue a full refund less any initial carriage charge.

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