Main problem is that full address that I gave was ignored and an address checker used based on street number and post code which does yield in my street a similar but different address. So there was lack of attention to detail that I provided.
Made a web order to collect. Went to collect from warehouse, needed another product and even though they don't normally sell stuff from warehouse,as it was in stock it was no trouble for them to make a plan and arrange for me to get it. It save me an extra trip. thank you it is rare to get such friendly helpful service.
Never used this company before. Had to order an item for my employer that was out of stock. This in turn affected how we wanted it delivered. Everything was handled promptly. Goods came in when we were told and delivery was made as agreed - all within our timescales. In between we were kept fully informed. What more can a customer expect.
I has order the sliding door gear, but part number 059749 are two missing and part number 000339 are missing. when they packing and delivery to us . i has check the part from the pack . there are three missing part .
Quality product, great price, fast (next day) delivery...but shame the instructions, which had been photocopied so many times over, was very blurred and hard to read detail such as measurements. However, with a bit of deduction work I manage to fit the drawers runners without further reference to the instructions. Needed more spacer washers to fit the width of 50cm cupboard, and had to buy separately from ToolStation, but this amounted to just a few pennies.
Their pre-sales were very helpful and that certainly swayed my decision to purchase.I would place this retailer top of my list for consideration for this type of equipment and can recommend them. Overall very pleased.
Easy to find and order the shelf supports I needed. The price was reasonable but the delivery charges were a bit high. However the items did come within two days, were exactly what I needed, and sds were able to give me an accurate 1 hour window for the delivery time. I have used sds before and will again.
the best I've experienced in terms of keeping me informed about delivery and options for changing / arranging to have package left with neighbour etc. Delivered quickly and exactly as stated.
products i ordered (some door stays) were good quality - and there was also a good number of spare screws in the pack, which was helpful because it was a fiddly job.
Very pleased. thank you
Light I purchased had no hook to hang it from the celing. After looking long and hard I found the part I needed at SDS.
The hook did exactly what I needed it to and and arrived within 2 days and in time to finish my hall decoration.
Couldn't find my item anywhere else. Thanks for SDS.
I certainly would recommend SDS London as they quality and hassle free service is great.
Email communication was fab, I knew exactly when my product was going to arrive and even though at the time of ordering, it was out of stock, it only took one extra day to arrive
The item was just what I was looking for. The service was excellent in every respect - quick and efficient with excellent communication via SMS. Very pleased and satisfied.
If you are looking for new drawer runners to renovate your kitchen then look no further. I was able to identify exactly what I needed from the online catalogue even though my kitchen is some 20 years old. Ordering was easy and delivery was excellent (next day). I would certainly recommend this company for its excellent service.
We were unsure about the quality of the drawer sides as we were only going by a picture, however we had no reason to be doubtful as the product met our expectations and more. We were kept in the picture with regards to our order by regular emails, I wouldn't hesitate to recommend this company or the product we purchased.
Am most impressed with the professionslism and efficiency of SDS.
A pleasure to deal with the Company albeit on the Internet.
However one of two purchases mad has been returned as it was not suitable.Do hope that their refund procedure is just as efficient. Waiting to see.
I live in the north of Scotland. I placed an order on Wednesday and received the first part of my order by carrier on the Friday, a surprising and excellent service. Just waiting for the few small items to arrive which I assume are coming by post.
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At SDS we want you to be happy with your order. Our no quibble guarantee means that if for any reason you are unhappy with the items you have purchased just return them to us in their original condition and original packaging within 30 days and we will replace them or issue a full refund less any initial carriage charge.