I ordered various dog items on January 30th, received a standard email confirmation of what I ordered. I tried to find the delivery waiting time in the email or their website but there was nothing, so thought it shouldn't take too long to arrive. It has been 11 days so far since I made my order. I contact them via the email address provided to ask what the delivery wait was- no reply. Since then I have sent 3 emails, each with no reply. Fortunately I paid via my PayPal account, so I have now opened a dispute. Hopefully the items arrive in the meantime, but if not then I'm guaranteed to get my money back. I originally ordered from them because I was looking for plastic dog beds and they were the cheapest. I needed the beds before my new hard floor was fitted so that my dogs were comfortable, my floor has now been fitted and my dogs have no beds. I should've just paid a few £ more, so that I actually received them. Seapets so far have been a complete waste of money and time. AVOID!!!
Seapets is a brilliant online pet store, especially for fish and aquatics, but also for your other pets too! I have used Seapets repeatedly for aquarium supplies, fish food and for supplies and food for my dog. The range of product available is very good, and I haven't been able to fault the quality of any that I have received. The delivery charge is very reasonable (though I usually order enough to get free delivery!) and delivery is very quick - usually within 2 days if my items are in stock, sometimes even the next working day!! Also, the customer service department are very friendly and helpful and very happy to help you should you have any queries regarding anything. I would highly recommend Seapets to everyone!!
This company is wholly untrustworthy and seems to be run by a bunch of inept crooks! Despite numerous emails from them to say the refund will be processed in 24 hours. All this for an order which I canceled.
Was going to place an order with Sea Pets for a Terrarium kit and noticed that they were offering half price bulbs when buying a Terrarium. When adding the kit and the bulb to the basket, the price of the bulb wasn't reduced (as per their website).
Upon emailing them, I got a reply saying that the kit was no longer in stock and had been discontinued and removed from their website. This was strange as it was showing in stock and would have allowed me to purchase it from them. After reading reviews on here, this is a common theme that they list out of stock items and allow customers to pay for them.
I spoke to their customer service to see if a kit could be sourced, but was told no, but was told to email them a shopping list of what I was after to see if they could sort out a deal for me.
I emailed them, only to wait for 3 days for a reply after sending multiple chasing emails, even their main sales email address doesn't bother emailing you back !!!!
The response I got was that there was nothing they could do for me, and didn't offer any deal. If I knew I was going to have to wait 3 days for a reply, I would have gone somewhere else straight away to buy the equipment.
Really poor customer services that fail to respond to emails or honor anything, I would avoid this company like the plague in the future, as they aren't customer focused and have a website showing items that are clearly out of stock, but would still allow customers to purchase them. I would consider this fraud, as they are willingly advertising to sell goods they can't honor.
I dread to think what would have happened if I purchased this equipment with regards to getting my money back. I would probably still be waiting.
I recently purchased an Aquael Classic 112 litre aquarium from Seapets and I honestly could not rate them higher. Their service was really high quality, prompt and all correspondence has been very efficient. The product itself arrived in perfect condition and is now set up ready for my goldfish to move in soon.
5/5 for service, product quality - I'll definitely be shopping with Seapets again.
I found Seapets to be the cheapest place to buy dog food for my two labradors. Almost half the price of my local pet shop. The delivery is fast which is great considering it's free if I spend over a certain amount. The website is really easy to use and I would definitely recommend Seapets to anyone. I'll be back next month for my next order!
Quick delivery of an Exo terra viv, all packed really well, email to say parcel had been posted, Cheapest I could find anywhere. My friend recommended me so I will now recommend my friends too. First class, Thank you. :)
put my order through online was very easy to do on their website. easy to follow the instructions through to the final payment,which is good for me as im not brilliant with complicated ordering....!! lol, was wondering where my order was so rang their number,spoke to a lovely lady who sorted it out and my order was delivered without a problem, great value, my item was perfect no damage and im more than happy with this company, would order from them again,and most probably will :) mrs m orford eastbourne
I ordered goods from them 2 weeks ago and still don't have them. I've contacted them on 3 occasions only to be told 3 different stories. Today's excuse is that they have been unable to fulfil my order due to demand. Their paperwork is poor with no contact numbers on the email with the order number on. They are untrustworthy and unreliable. Use an alternative supplier.
Didn't know what I wanted or needed but the site made it pretty simple to find exactly what I needed and for a good price. A good number of items to choose from and free delivery was included considering how heavy the kit I bought was!
I've used Seapets to buy dog food for some time now and I've never had any problems. Items are often dispatched in less than an hour and usually delivered the next day. If the items are not in stock this is clearly displayed and the expected date of dispatch shown. The price is the best I can find on the internet (and far cheaper than my local farm stores), and you get loyalty points too! Highly recommended.
We have purchased Salters dog food from Seapets ever since we got our Golden Retrievers 5 years ago, I order online and the order has never ever been any later than 2 days, the service we get from Seapets is second to none - well done to Seapets and your team you do an excellent job.
So easy to use from start to finish with next day delivery too. Much easier than going to the shops myself and the dog food is cheaper than I can buy locally! I can safely recommend Seapets to everyone.
I found Seapets whilst trying to source a good price for dog food for my Irish Wolfhound. Needless to say she eats a lot and therefore needs big bags of food! Seapets constantly comes out cheapest for the food I buy. My cat has developed a taste for Applaws pate, which again is much cheaper at Seapets than anywhere else. So much easier than standing in the supermarket trying to decide which food to buy. Seapets is not only a very competitively priced site, but offer prompt, free delivery. On the one occasion I called customer services, I found them be be very helpful indeed. Plus the rewards system they operate gives you even better value for money. :)
After hearing some of the reviews on here for Seapets I was initially slightly dubious but I needn't have worried. Seapets were the cheapest on the internet for our dogs favourite food (Nature's Harvest) so I put an order in and waited. I didn't have to wait for long - I got my confirmation almost immediately. I didn't pay for speedy delivery, but my order was dispatched the following day and delivered the day after. All items as I ordered them (not the same as other companies who kept getting it wrong) and professionally packaged. Have now ordered from them three times and each time the same great service. So if they stock the item you want - go for it - you won't be disappointed. If only they stocked Nature's Harvest Wheat Gluten Free Mixer I would be able to do all my dog food shopping from them.