I've used Seatwave before with no problems but that was a while ago and not sure if I bought a ticket differently back then or what.
The point, is that I bought the ticket fine but then I couldn't download the ticket...
It said it was ready for download so I went to login but no account had been made even though I had set one up when buying the ticket. So after re signing up it came up with my booking.
However I clicked the download link and it just opened the same page. I tried several times with no luck.
I then tried my phone and that looked like it found the direct link but appeared to be 0kb so nothing... although I then I got an email saying thanks for downloading it... but I hadn't.
I then tried a different browser... I was using Chrome and I then tried on Internet Explorer and it worked luckily. This took about 25 to 30 minutes.
I then got down to the venue to be told my ticket had been been refunded, but it was sorted out at the box office ok since I thought to print my my confirmation receipt out... again this took another 15 minutes...
I was pushed for time as it was and all this made me miss 50 minutes of the support acts...
I had have a good time but the hassle did spoil it for me a bit.
PLEASE fix these problems especially the Chrome browser support. This was on a Windows 7 computer.
I'd use the service again but I'm a bit wary of it now. At least I know the work around. Others may not be so lucky. Shame as the first time there was no problem.
Seatwave is easy to use and manage. My only issue is that sellers do not receive payment for their tickets until at least 10 days after the event. Why not as soon as the tickets are sold? Or at least the day after? Could it be that Seatwave are racking up the interest on sellers' money by keeping it in their bank account for as long as possible?
Thought the service was great. Helped me track my order, and kept me sane on twitter whilst making sure my seller would get the tickets into the post on time. No easy task as it was 2 days before the gig and we were travelling internationally to get to the venue. Tickets were at an inflated price, and I thought it was a little high given the original value of them, but I have no other complaints whatsoever, and would be happy to recommend seatwave to friends who simply have to go to their event, and don't mind paying extra to do so.
I bought two tickets for John Mayer at the 02 in London, which were competitively priced and in a good location. It was easy to pick up the tickets at Seatwave's collection centre at the O2, so I wasn't worried about the tickets getting lost in the post. I was pleased with the transaction and would use them again.
I bought Bayern Munich tickets for my boyfirends birthday at a reasonable price. We we travelling to to Munich near to when the tickets were due for delivery. There fore had them delivered to the hotel who accepted on my behalf. A fantastic, easy and reliable service.
Seatwave have made it possible for me to see three top quality concerts all with excellent seat positions and with no hassle at all. Tickets are delivered on time and the seat locations are as described. Excellent service every time. Thank you Seatwave. Mike B
Booked the tickets with ease, the website is great because you can see the view from the seats you are looking at. The communication was great too, two days before the show Seat wave called us to inform us the ticket holders would note issue the tickets, however we were offered better seats at no extra cost to us, fantastic. Collecting the tickets on site at the O2 was simple and efficient, the staff were very polite and efficient. Would recommend and would use Seat wave again.
I appreciated the opportunity to buy tickets to the Bruno Mars concert in Amsterdam on the aftermarket without being ripped off. The experience was easy, the company told me exactly when the tickets would arrive and that I would be required to sign for them. My charge card was charged exactly what I was told. I still held my breath going into the concert on the chance that the tickets were fake. When my party of four cleared the scanners, I was thrilled. I would use Seatwave again without hesitation to purchase tickets. It was the easiest and most trustworthy concert ticket buying experience I have ever had.
I was sceptical at first using the site, but what a great website! quick and easy and as they were having a promo on half price booking fee's for Jay Z at the time was an extra bonus, the tickets we sent to me the next day and were all good :)! Show was amazing, would use the site again
It was really easy to find tickets to see Bruno Mars in concert and I was confident that I was safe to buy from seatwave. The tickets arrived within a week of my ordering which was almost 6months ahead of the concert. The concert was amazing so I'm really pleased that despite not getting tickets when they were released seatwave meant I could still go.
I luckily found a ticket for a sold out show thank you seat wave .It was lovely the venue was easy to get in and out of via the tram . Staff were helpful and very friendly . The show was great No sound issues at all. The main problem I found with the venue was the leg room in the seating area was small am 5ft 8 so it was slightly uncomfortable. The queue for drinks was pretty bad queued for over 25 mins . Slightly shorter queues would have been nice. Would go there again I would probably stand rather than sit.