If it goes OK - no problems. But to be honest, putting some tickets in an envelope is not difficult. Once it goes wrong, they havea 'seetickets says no' / 'you'll get what you're given' / customers don't matter attitude. it's all their convenience and nothing about the customer. And this was when they made the mistake! Dear knows how they'd treat you if you dared to do something wrong. Oh well, I'll just have to go elsewhere for tickets.
Loses one star for sneakily adding in ticket protection which is no use to man nor beast. However when contacted via facebook (send a message quoting the ticket number) a refund of the protection insurance was offered. Providing the booking fee is competitive than I'll use them again, but I'll be sure to deselect the ticket protection insurance. I do like the e-ticket option at no delivery charge. maybe event specific but this is definitely the way to go.
We booked four tickets to see The Duck House at The Vaudeville Theatre this week. Sadly, due to totally unexpected changes we cannot get to London to see the performance. I paid £7.40 for Ticket Refund Protection. I thought this protection would do as the name suggests and get us a refund ! Ho ho. Not a chance. So why have I paid this £7.40 to them. Is it a way for Rob WILMSHURST to grab more money from his customers? To me it feels like theft. I have spent no end of time trying to talk to a real person. All I get is automated machines. I feel this is dishonest of them. Avoid them like the plague if you have a chance.
I wouldn't knowingly use See tickets again,but they seem to dominate ticket sales and you don't often know who's selling until after.I booked 2 Muse tickets as a Christmas present for my husband and son.Got 2 good seats as I booked early.Had an email 2 weeks before the show to say that the seats had been changed,2 blocks further away from the stage and right at the back! Disgusting!really upset me.No explanation.I finally got my money back minus about £18.The worst thing was that when I contacted them to ask for better seats ,they said none were available but were still selling better ones online!!It made me wonder if the original seats were ever actually available.
Having accidentally booked tickets through see tickets I was mortified to read some of the review horrors. I shouldn't have worried, I ordered three tickets to see Matilda in May 2014 as a treat for my daughters birthday. Instantly got an email booking confirmation with correct seats on, within a week of booking the tickets they have arrived so I felt it only fair to add a positive review to put other peoples minds at rest.
Quick to take my money off my credit card. No booking reference given, no e mail. When I called them to check, the staff were rude and unhelpful. On second call they were a little more helpful telling me to pick up tickets 1 hour before the performance. This trip was supposed to be enjoyable. I've no idea if there are any tickets now. Theatre trip for my wife's birthday spoilt.
I am planing a special trip for myself and my daughter to London to see the sights and a musical. See Tickets had the best seats and price compared to other agents - I read the reviews and hesitated but as my tickets were not for 2 months I thought I would risk it. I orderd my tickets for Charlie & the Chocolate Factory, unlike other reviewers I had absolutley no problem. I received an email confirmation of order another email a few days later telling me my tickets were on their way and finally a few days after purchase they arrived. The seats were the ones I had chosen. So going on my own experience I would certainly use the company again.
Yep i have to say that See Tickets is one of the best websites to sell tickets for your events and even when i need help on what to do they always Email me within the next working day or the day after but other than that i am glad that iv lucky to start making my events on a site that people use a lot and with my business Character Costume hosting events all most every year and need some where to sell tickets for free with out been charge to sell them that's how i saw see tickets and thanks to them i can sell tickets to over 1000 people in the uk!
Bought a family ticket (2 adults, 2 children) to a pantomime, purchased in September, and in late November See Tickets contacted me to say that my purchase had had only been allocated to 1 seat. See Tickets admitted it was their admin error, but we're not apologetic in any way, and seemed unwilling to help me. Extremely rube, unhelpful and aggressive customer service staff, would not just simply allocate my correct paid amount to the four tickets it should have been, said they would have to cancel my order and I would have to re-purchase my tickets. However the supposed customer service manager Christopher Lough, thought it would acceptable to offer 2 sets of 2 tickets sat separately, so my families Christmas treat is now an event with massive hassle and not sat together. Do not trust this company with anything that is important to you, they don't care, and their staff are really rude.
Booked tickets in July for a London show through See Tickets. At the time of booking on their web page following entry of card details the website froze and nothing else loaded. We telephoned 'See Tickets' to see whether the booking had actually gone through and were advised that it had and were given a booking reference. Telephoned mid November to find out when to expect tickets which were our childrens' main Christmas present only to be told that the booking hadn't gone through properly. The apparently only senior member of staff in the building made no attempt to help us obtain alternative tickets and told us it was our fault for not reading the information on the web page that advises the booking isn't confirmed until a confirmation email is sent. But given that the web sight froze and didn't complete the transaction this would have been difficult to notice. We regularly go to the theatre but I would be reluctant to use this company again.
For the upcoming Placebo event in Zurich, Switzerland on Nov. 18 I bought 4 Tickets. Beside the presale they promised to send tickets at home. I was already charged for this service. However I have to pick up my tickets now at the box office in the evening of the venue. Meanwhile the local provider has started the selling as well and they are selling each ticket CHF 10.- cheaper and they are sending them at home for sure. I won't recommend see-tickets!
I purchased a Glastonbury car parking pass that never arrived. I emailed See the day before my departure and was told to simply buy another on at the event and refund would be issued. I got in touch with See again a few weeks later to confirm the original pass still had not been delivered so I was unable to return it (the one I got at the festival couldnt be sent as its a sticker that had been used). I was told that I would not be given a refund as the ticket they sent in the post had not been returned to them within four weeks and if for any reason it isn't then a refund request is simply not reasonable.
I did try to explain that I couldnt send something I had never received and they just stopped replying to me. They are still refusing to rectify the situation.
We ordered 2 tickets to see jessie j at the 02 arena on the 29/20/13 these tickets were supposed to come with 2x free t-shirts (normally free mean included in the price). One t-shirt arrived last thursday the other one is still to arrive bearing in mind the concert is TOMORROW night we are still missing one t-shirt! we have emailed and tweeted for weeks now regarding these free t-shirts and have been ignored and got no answers. Its only when i publicly tweeted their customer service was rubbish i got a reply and have more or less been told if the t-shirt dont arrive by tomorrow then tuff luck. The customer service is disgusting and their ability to resolve and problems their customers may have.
I recently ordered two tickets for the wanted through see tickets. I got these tickets on Wednesday using a presale code. The tickets I got were for the Nottingham arena show on 1st April 2014. My original seat allocation for these tickets were block 6 row a and seats 1 and 2.
On Friday afternoon however I got an email from see tickets saying that due to production change my seats have been reallocated to block 6 row n which is quite high up. So I phoned see tickets to see why the seats been changed and they said due to production changes for example stage layout which is out of there control the only thing they could offer me was a refund. I took see tickets up on this offer hoping that I would be able to get better seats in the general sale on the Saturday as don't like sitting to high up.
Anyway this morning I got up in time for general sale and the good news is I managed to get seats for block 7 row a seats 13 and 14 which I am satisfied with.
What happened next disgusted me the most. I decided to have a look at see tickets site this afternoon only to find that the original seats I got (which I couldn't have because of 'production change') were back on sale on there site but at a higher price. I did a screen shot of these tickets being back on site which I've attached on this email. I also have the email of confirmation of the original seat booking and also the reallocation email. I am very upset with the stress see tickets have put me through just to what seems to me get more money out of the tickets there selling.
We ordered a Glastonbury campervan pass. They sent us a ticket but not a window sticker which we did not know we needed until we arrived at the gate. At the gate we were made to buy another campervan ticket and were told we would get a refund. We called See Tickets immediately and they advised us to call back when we returned home. We did this and were told that we were not entitled to a refund. Glastonbury is expensive enough (£205) without having to pay an additional £85 for a campervan ticket TWICE.
After I bought my tickets I then realised there were quite a lot of bad reviews and I began to panic that I had wasted my money! So I sent them an email asking then to reconfirm my order...again....they replied the same day assuring me everything was fine! I was told my tickets world be delivered 14 days before the show, however they arrived today 17/9/13 and the show is not until the 15/10/13....that's 4 weeks early! I'm delighted with the service and will definitely use them again!
I ordered 3 UB40 tickets at the cost of £108 20p. All was well, they arrived in good time. Then I received an e.mail from seetickets ( note...a non reply e.mail....try e.mailing them, you can't) saying the tour had been cancelled and to get a "face value" refund, I had to send the tickets back...fair enough...but they would recommend a recorded delivery, as no return tickets..no refund. I did this at the cost of £6.22p I then had another none reply e.mail saying my credit card had expired since ordering the tickets, could I phone them...more expense!!!! I was told my total refund was £90 ????? Where had the other £18 gone? And don't ever bother to take a refund protection insurance out, as it only covers illness or death at your end apparently!! Also my registered postage would not be refunded !!!! So I'm £24 out of pocket at least. I've learned a very valuable lesson from this, to do research and read reviews BEFORE dealing with these types of people...so be warned. A very disillusioned Sue D
Tickets to value of £200 ordered by Debit Card. Tickets sent to wrong address. Company refused to provide additional tickets or refund and maintained that we don't know the number of the house we live at.....shifting the blame.
Outrageous customer services run by morons.
County Court Summons to be issued today.
Please be aware and DO not risk your money. Nevet pay by Debit Card.
Spoke to some one from see tickets today and told me in no uncertain terms that she can't do anything about the fact my tickets haven't arrived for the baordmasters festival and she is controlled by the ticketing system that sends them out even though its 5 days until the festival starts, awful customer service would not recommend this company...