Genus UK Ltd t/a Select reviewed by

Clacton-on-Sea, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Horrendous customer service

Placed an order and soon after decided to cancel but received no response after 5 days (they say they aim to respond within 1-2). Tried to call but never any answer, left voicemails and was never called back. Finally sent another email and got a response but they did not address my concerns at all - the item I wanted to cancel had arrived meaning I would lose the postage (which is unreasonably high!). Very inefficient service. What's more, the email was poorly written as if by a child! Never again
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