Genus UK Ltd t/a Select reviewed by

Huddersfield, GB

4 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I wouldn't recommend.

No replies to email, no answering the phone, possibly the worst customer service I have ever experienced.

I ordered some clothes and after reading reviews online, 3 days after I placed the order I emailed them asking them how long the standard delivery would take and they sent it express delivery so I got with within 5-6 days, I was very happy. However only one of the items were in a plastic bag, the rest just loose, the jeans I recieved were a different shade of pink to the picture on the website, the denim shirt had a yellow stain on the back and the two tops I ordered were not a flattering fit. I kept one plain white vest and have been hoping to have my 'return request' processed, however this has not happened and I am not waiting on the company to reply, meanwhile I'm stuck with faulty items and my money tied up in the company.
It's been at least 2 weeks no and no return! No response! Absolutely terrible service, I'm very unhappy.

After reading the reviews I gave them the benefit of the doubt, but I have been very disappointed and unfortunatly, after this, won't be ording with Select again.
1
Claire Fisher found this review useful
    Comment (?)