I had to email, as some items were missing, though I had been charged for them. It took over 1 day to hear back, and that was with a query. The box containing 2 plant pots was really flimsy, and I was not impressed by that. One item was sold out, no indication before I ordered, and one is back ordered.
Not a good experience, and I probably won't shop there again.
Everything about the ordering and delivery was simple, straightforward
timely and efficient. The item (topiary shears) was good quality, good value, and fully lived up to its on-line description. It all adds up to an excellent experience. Thank you.
Nik Wilkinson, Esher
Choice, price and response has always been excellent but!!! Over the years I have bought countless CDs and many DVDs (opera and classical music) with no fault with their quality. However, my "small niggle" is that when describing the DVD there is often no specific reference to whether it is a "live" recording or a "staged/mimed" performance. I have now given up buying DG opera DVDs as their back catalogue seems to be all the latter type, with some truly execrable performances. It's too expensive to "take a chance" on it being a live performance - with all the necessary emotion and excitement and true lipsync. I have otherwise enjoyed countless hours of enjoyment from my purchases. I am already pleasurably anticipating my current order.
I took particular attention to add a note to say if I was not at home to leave the parcel with either of my neighbours.
There was nothing on the parcel to advise the Post man of this and as a result he did not leave the parcel.
This resulted in having to drive many miles to collection office to collect the parcel.
Hope this helps to improve your service.
I know that if I open their catalog or go online I am going to find new cds and dvds that I
didn't know existed by often people who are new discoveries for me or collections that I hadn't thought about buying; all at extremely competitive prices.
I ordered a party tent which arrived within a couple of days and after a few weeks ordered two more for delivery to friends in Northern Ireland. Unfortunately they were delivered to my address but the response from customer service was excellent. The tents were collected the next day and are on their way to the correct address. A minor blip which did not cause any great concern. I will definitely use Selectios again.
I use Selections only for CDs and DVDs. I buy lots, and I would buy far more from Selections because I like their service; but their CD/DVD postage charges (compared to free postage withAmazon and HMV) are prohibitive and usually makes them uncompetititve. A shame really.
I ordered a box set of CD's from Selections and received the set in perfect condition.
I'll definitely use Selections again for other items they have available at really good prices.
Being in South Africa, it is great to find a reliable supplier of (rare) Classical music recordings as the choices on the shelves in South Africa are extremely limited.
Fontainebleau, Randburg, South Africa
Last weekend I ordered a bird table from Selections priced at £21.99. On Tuesday, only 3 or 4 days after placing the order I received the item but later on that day I received an email giving details of an offer of a Bempton Bird Table at a priceof £17.99. I found this a bit galling, having received my order that day.
P Yates - Sheffield
I got home to an email confirmation saying my order was being dispatched and that I could track it via City Link which I quickly did as I was really looking forward to the items arriving and they said they'd been delivered which I couldnt find or see. So I contacted Selections who quickly contacted city link to find they had been delivered but left wide open on my doorstep and had been stolen. Selections have been amazing they have refunded my goods straight away and have apologised. Shame I cant say the same thing about that driver at City LInk!!
Unfortunately, when the rack arrived, two of the components were broken, including one of the drawer slider rails, where the screw had sheared off, so this was not damage done in transit. I managed to repair both components, rather than have the hassle of returning them for replacements, but I was a little disappointed in this.
The bargains are good value; if you can actually get them! I'm tired of ordering items which, after a long wait, turn out to be out of stock. I don't think I have ever received all the items I have ordered. It also seems to take ages for orders to arrive. Why is it that other companies, big and small, can get an order to me in 24 hours but Selections can take up to a month?
I shan't be bothering again and Selections promotional Emails will be going straight to SPAM!
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