Good experience - so long as you don't want to exchange any products
The online shopping and delivery experience that Seraphine provides is absolutely fine - and delivery (even abroad) is extremely prompt.
The issues come when you want to exchange goods: it takes WEEKS, and you receive no feedback on the process, so you have no idea whether your returned package has been lost or it is being processed for a return / replacement. Speed it up, Seraphine, particularly when it comes to maternity wear: if you take any longer, your customers won't even have need for your clothes as the mums will be out the other side of maternity!
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Dear Jay, thank you for your feedback. When returning a package ensure you get a tracking number for a follow up on its transit. We can confirm that the exchange has been processed recently and you can expect a delivery shortly. Best Regards, Julie