Dreadful customer service. Nice dresses if you get the right one!
I have made several orders through Seraphine, most have arrived and the dresses are nice but I've had wrong dresses, delayed orders (well past what had been warned on the website), missing sashes, orders cancelled and refunded before ever getting to me. I buy a lot of stuff online and have never know such disorganisation!
To reply as a company, please log in to your business account.
Dear Louise, thank you for your feedback on your experience shopping with us. We apologise for the inconvenience our stock issues, online, delays and missing accessories have caused you. We hope that the orchid silk chiffon dress that you had to order separately is the perfect fit. Kind Regards, Julie