Seraphine reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Wrong Approach towards International Shipping

Read my email conversation and know yourself, by the way i would like advice that plz...plz... ship via Royal Mail, the DHL/FEDEX calculates excess custom tax, they deliver in INDIA and let your customers save some money on custom tax.

-------------
Hi,

Just want to correct your doubt that today itself i received an item from
John Lewis.com via Royal Mail. I had received more than 500+ shipments
via Royal Mail on same address. Do you want proof? i send scanned version
of Royal mail shipment receipts to you.

Why don't you want to help your loyal customers? We as customer will save
$45 if you send via Royal Mail and would buy one more item from your
eStore instead of paying to Fedex.

Best Regards,
Manish
> Dear Madam
>
> Thank you for your email. Unfortunately the Royal Mail does not deliver to
> India.
> The only shipping method is Fedex. Please accept our apology for this.
> If you have rejected it, the parcel will be sent back to us. If you do not
> want us to re-deliver it, we will issue a refund.
>
> If you have any further questions please do not hesitate to contact us.
>
> Kind Regards
> Seraphine Customer Services
>
> -----Original Message-----
> From: Manish [mailto:]
> Sent: 27 November 2013 09:23
> To: MO UK
> Subject: Re: Shipment
>
> Hello,
>
> Order #100065752
>
> The Fedex people had demanded cash $45 custom duty so i had refused to
> accept the shipment, kindly reship my courier via Royal Mail Express
> (Recorded). Even i had selected Royal Express Parcel during checkout.
> Kindly do this favor for me and reship via Royal Mail express. The Fedex
> and DHL sucks on Custom Duty, they demand excess money (sometime
> equivalent to the product price).
>
> Best Regards,
> Manish
>
    Seraphine
    TrustScore 8.4 / 10
    917 Reviews

    Reply from Seraphine

    Dear Tanish, thank you for your review, we understand the inconvenience this has caused you however this is an ongoing matter with Royal Mail and unfortunately international parcels can only be delivered via FedEx for the moment and Royal Mail is used for only a few countries.
    Please do accept our apology for any inconvenience caused by this. Kind regards Miranda
    Comment (?)