Seraphine reviews

Seraphine reviews

Good
8.4
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
922 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very impressed so far - great quality and fast delivery

I bought my first pair of maternity jeans from Seraphine and they are definitely the most comfortable I've found. A friend recommended Seraphine to me for the same reason. I live in my jeans and have just bought some cropped ones for the summer and want even more .... Just a shame there's no loyalty discount to help my budget go a bit further!

I was surprised how big they come up - I've found that the best size is about 2-3 sizes smaller than my usual clothes size. This is very flattering but does mean initially you need to try a few sizes to find out what size fits, but once you've done that the sizing seems to be consistent.

I really like the range of jeans with under and over bump options... I just wish you could get all styles in all colour in both under and over bump options for the perfect choice!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Happy customer

Perfect in every way!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Lovely clothes but questionable delivery service

Lovely dress ordered very happy with quality and fit. However initially I received someone else's order by mistake that I had to then send back. Rang up and my dress then came the following day.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

perfect choice!!!

Perfect choice!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Stylish clothes for the nursing mother

I was very impressed with the nursing designs of the seraphine range. Lots of lovely colours and styles. It's definitely geared more towards maternity wear than nursing wear but I still got enough tops to see me through my nursing mother months. Only thing I would say is that the dresses and tops for me were on the big size when I ordered my normal size so I did have to send a whole order back and start again with smaller sizes but once I knew that it was easy to buy what I needed.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

fast delivery, good quality, easy process!

Finally a decent maternity website with clothes you actually want to wear! Hooray! Bought a beautiful dress for my registry office wedding :-) everyone said how lovely and well fitted it was! Thank you!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Ordered several items and I'm delighted with them all!

I ordered quite a number of items as I was paying for international fedex so wanted to make sure I had everything i needed. The clothes are a good quality, the ordering process simple and the delivery quick and efficient (I had my order within 4 days). I would say that the clothes do run on the larger side so if you are between sizes I would suggest going for the smaller. I am 5 foot 6', slim build and usually a UK 8 in dresses and tops and an 8/10 in trousers... I found the UK8 to be plenty big!
Enjoy!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent dresses comfortable for pregnant women! Stylish!

Excellent dresses comfortable for pregnant women! Stylish!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent

Very pleased with service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very swift services. Items just as described.

Very swift services. Items just as described.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent for nursing dresses- fast service and good quality

Gorgeous dress which was exactly as I'd hoped. I only wish I could have got it in another colour- as would have loved to wear something that wasn't black. A fab product though
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service. Fantastic quality

Great value for money. Clothes are a little pricey but wash so well that they are great value for wear after wear.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Happy with the purchase. But not happy with the service / delivery

After several attempts the website wasn't accepting my payment so I ended up placing my order the next day via email to customer services. Since I was going to be away I asked for them to be delivered to our office. However, when I received the order confirmation the order was still listed as being delivered to the billing address - I quickly emailed Customer Services to point this out which they confirmed had been amended. Four days later I found the shoes delivered to.......the billing address and they had been left outside my flat. I was incredibly lucky that they were still there but given I had pointed the error out to CS straight after the order was made I was a bit disappointed. The shoes were more expensive than I wanted to pay but they are very comfortable so probably worth it.
seraphine.com

Reply from seraphine.com

Dear Mrs Elliott Thank you for your review. I am sorry to hear the parcel arrived at your billing address, I can see from your order information the changes were made, I will contact Royal Mail and look into this. Kind regards Miranda
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Dress lovely. excellent service

the dress I bought is exactly what I was looking for. it arrived within a few days. it fits well.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

good quality at affordable price.

good quality at affordable price.
seraphine.com

Reply from seraphine.com

Dear Orla, Thank you for your review. the knot front dresses have been the most popular purchase amongst our customers and the orchid version is excellent for any occasion Kind regards Miranda
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Happy with service

First time user and happy with the service I received and also like the dress
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

I am not fully satisfied

I was very pleased when I received the two dresses that I ordered.
I did not find it hard to make the order and the delivery was flawless.
Unfortunately I made an error of assessment with size and bought two dresses I had to return them.
So I tried to send an email to contact@seraphine.com but does not reach the recipient and the phone number is non-existent.
Having 10 business days time to make the return so I have sent out two dresses at the address indicated.
I hope now to receive feedback as soon as possible and return it to the sizes indicated in the docket made​​, since I can not in any way to contact him STAFF Seraphine.
seraphine.com

Reply from seraphine.com

Dear Chiara, Thank you for your feedback, I am sorry to hear you have not been able to get in touch with our customer service team, the email address you have stated is correct and is a valid email address. our contact number details can be found on your order confirmation and online. If you are returning items for an exchange our returns department will follow the instructions provided on the returned invoice.
if you have any further questions please do not hesitate to contact us Kind regards Miranda
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quick delivery great quality

I have bought maternity clothes now from a number of different websites and this is by far some of the better quality clothing I have received, delivery was quick and I was kept well informed of the progress of the order, I would definitely use again
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great quality!

Dresses were good quality material and designed really well. Took a while to arrive in the post - only downside.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

100% customer service & the items purchased were perfect!

I am so impressed with how prompt my imails were dealt with and my problems were solved.

The items purchased were exactly what I requested. The fitting and quality were to a high standard. The prices are also very reasonable.

I cannot wait to receive the catalogue to buy more products. The clothes make you feel so feminine and sertainly not frumpy!

I would not hestiate to recommend Seraphine to any woman expecting a baby.
seraphine.com

Reply from seraphine.com

Hi koren, Thank you for your review. I am glad to hear you are enjoying our collection. the catalogue will be with you shortly. if you have any further questions please do not hesitate to contact us Kind regards Miranda

seraphine.com Details

Outstanding Customer Service

We are real people here to help in Queens Park, London. No telephone queues and absolutely no call centres. We are available 8am to 5 pm for direct calls or on contact@seraphine.com

About Seraphine

Seraphine is an independent maternity & nursing clothing specialist that has been leading the way in maternity fashion for over a decade. Come and see us at one of our shops in either Kensington or Hampstead or shop our full selection online at www.seraphine.com

Visit Seraphine

Contact information

Call us on: 0844 287 0001
We live here: 2 Kimberley Road
NW6 7SG London
United Kingdom

Category

Seraphine is ranked 51 out of 95 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.