Seraphine reviews

Seraphine reviews

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8.4
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Review by confirmed purchaser

Happy with the purchase. But not happy with the service / delivery

After several attempts the website wasn't accepting my payment so I ended up placing my order the next day via email to customer services. Since I was going to be away I asked for them to be delivered to our office. However, when I received the order confirmation the order was still listed as being delivered to the billing address - I quickly emailed Customer Services to point this out which they confirmed had been amended. Four days later I found the shoes delivered to.......the billing address and they had been left outside my flat. I was incredibly lucky that they were still there but given I had pointed the error out to CS straight after the order was made I was a bit disappointed. The shoes were more expensive than I wanted to pay but they are very comfortable so probably worth it.
seraphine.com

Reply from seraphine.com

Dear Mrs Elliott Thank you for your review. I am sorry to hear the parcel arrived at your billing address, I can see from your order information the changes were made, I will contact Royal Mail and look into this. Kind regards Miranda
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Review by confirmed purchaser

Dress lovely. excellent service

the dress I bought is exactly what I was looking for. it arrived within a few days. it fits well.
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Review by confirmed purchaser

good quality at affordable price.

good quality at affordable price.
seraphine.com

Reply from seraphine.com

Dear Orla, Thank you for your review. the knot front dresses have been the most popular purchase amongst our customers and the orchid version is excellent for any occasion Kind regards Miranda
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Review by confirmed purchaser

Happy with service

First time user and happy with the service I received and also like the dress
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Review by confirmed purchaser

I am not fully satisfied

I was very pleased when I received the two dresses that I ordered.
I did not find it hard to make the order and the delivery was flawless.
Unfortunately I made an error of assessment with size and bought two dresses I had to return them.
So I tried to send an email to contact@seraphine.com but does not reach the recipient and the phone number is non-existent.
Having 10 business days time to make the return so I have sent out two dresses at the address indicated.
I hope now to receive feedback as soon as possible and return it to the sizes indicated in the docket made​​, since I can not in any way to contact him STAFF Seraphine.
seraphine.com

Reply from seraphine.com

Dear Chiara, Thank you for your feedback, I am sorry to hear you have not been able to get in touch with our customer service team, the email address you have stated is correct and is a valid email address. our contact number details can be found on your order confirmation and online. If you are returning items for an exchange our returns department will follow the instructions provided on the returned invoice.
if you have any further questions please do not hesitate to contact us Kind regards Miranda
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Review by confirmed purchaser

Quick delivery great quality

I have bought maternity clothes now from a number of different websites and this is by far some of the better quality clothing I have received, delivery was quick and I was kept well informed of the progress of the order, I would definitely use again
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Review by confirmed purchaser

Great quality!

Dresses were good quality material and designed really well. Took a while to arrive in the post - only downside.
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Review by confirmed purchaser

100% customer service & the items purchased were perfect!

I am so impressed with how prompt my imails were dealt with and my problems were solved.

The items purchased were exactly what I requested. The fitting and quality were to a high standard. The prices are also very reasonable.

I cannot wait to receive the catalogue to buy more products. The clothes make you feel so feminine and sertainly not frumpy!

I would not hestiate to recommend Seraphine to any woman expecting a baby.
seraphine.com

Reply from seraphine.com

Hi koren, Thank you for your review. I am glad to hear you are enjoying our collection. the catalogue will be with you shortly. if you have any further questions please do not hesitate to contact us Kind regards Miranda
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Review by confirmed purchaser

Nice maternity wear

I bought black trousers for work and a dress. My pre-pregnancy size is 8-10. I ordered size 8 and it fits perfectly (I'm 14w pregnant, my belly is quite visible...). Both the trousers and the dress are comfortable. The quality is nice. Only negative point: both the trousers and the dress are a bit long (I am 1.60m). It would be good to have the possibility to choose the length (long/regular/short), at least for the trousers.
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Review by confirmed purchaser

Quality that matters

Reliability, professionalism, high quality and direct service are the main characteristics of Seraphine.com. We are happy we discovered such an interesting e-shop for maternity clothes. We had an excellent cooperation and we will be back soon!
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Review by confirmed purchaser

Pretty blue top that flatters the figure post-pregnancy

I bought this blue nursing top with gold zips on each shoulder recently from Seraphine. It is made of material that softly drapes over the figure post-pregnancy. It is made of super-soft material & I like it a lot. Would recommend it to other nursing mothers.
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Review by confirmed purchaser

Beautiful dress, prompt service, very creased.

I absolutely love the dress. It is a stunning colour and drapes beautifully. It arrived promptly and I was kept well informed about the delivery. I was not impressed by how creased it got in the post. It is going to take a lot of ironing to get the creases out.
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Review by confirmed purchaser

Lovely clothes

The quality is great and love the designs and choice. Some items I feel could be a little cheaper in price but I still can't help myself as there is nowhere else that does such lovely maternity and nursing pieces.
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Review by confirmed purchaser

Just perfect!

I was so impressed with the very speedy delivery time and all the clothes I ordered exceeded my expectations! Good quality and comfortable. I'm a very happy pregnant lady!
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Review by confirmed purchaser

Good quality, good price

Lovely comfy jeans, very pleased.
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Review by confirmed purchaser

Good quality designs

Very prompt service with a huge range of styles.
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Review by confirmed purchaser

Thank you for being perfect in quality and delivery service.

I love the dresses, I bought. They look nice and they are really comfortable. This is the easiest and fastest way to have what you want to wear right to your door.
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Review by confirmed purchaser

Disappointing

I placed an order for jeans as I had read great things about Seraphine maternity jeans. The order was accepted and the payment taken. When the delivery arrived, there was only one pair of jeans which were a terrible fit. I ordered skinny jeans and I am a size 10. The jeans were huge and in no way skinny. I would not say that I am a very small pregnant lady either, my bump is larger than average. I sent the jeans back and wondered about the other pair that had not shown up. After e-mailing Seraphine to find out about the missing jeans, I was told that they were out of stock and not due back in stock for 1 month. They had sent an e-mail to me but using the address MO which was in my junk folder. I'm not sure how they thought that I would know that this was from them!! A month is a long time to wait for jeans when pregnant so I was compelled to go to the high street and purchase some alternatives. I e-mailed Seraphine/ MO to cancel the order for a refund. I have to date been refunded for one pair of jeans as on the same day that I cancelled the order, they sent me a smaller size in the skinny jean that I returned. I am waiting on the refund for them since I no longer require them. My experience with Seraphine has been disappointing and frustrating. I do not expect to be charged for items that are not in stock, this is not standard practice with on-line retail in my experience.
seraphine.com

Reply from seraphine.com

Dear Sara, Thank you for your email. all orders placed on the website are automatic and payment is taken immediately to successfully generate an order. with regards to the out of stock item we contact customer immediately and we are sorry to hear it has been sent to your Junk mail, our IT department will look into this. once we have received the jeans back from we will issue you with a full refund and notify you via email. if you have any further questions regarding our garments please do not hesitate to contact customer service Kind regards Miranda
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Review by confirmed purchaser

Good range of very wearable clothes, including some more formal styles.

I have an office job with a fairly formal suit/shirt type dress code and seraphine was one of the few places I have been able to buy any items that will meet my working needs for the last few months of pregnancy. Delivery etc was also very smooth.
seraphine.com

Reply from seraphine.com

Dear jennifer, Thank you for your review we are glad to hear our formal work wear has been useful and you have been able to get the most out of the collection. Kind regards Miranda

seraphine.com Details

Outstanding Customer Service

We are real people here to help in Queens Park, London. No telephone queues and absolutely no call centres. We are available 8am to 5 pm for direct calls or on contact@seraphine.com

About Seraphine

Seraphine is an independent maternity & nursing clothing specialist that has been leading the way in maternity fashion for over a decade. Come and see us at one of our shops in either Kensington or Hampstead or shop our full selection online at www.seraphine.com

Visit Seraphine

Contact information

Call us on: 0844 287 0001
We live here: 2 Kimberley Road
NW6 7SG London
United Kingdom

Category

Seraphine is ranked 50 out of 95 in the category

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