The easiest way to explain the quality of product from this company is to imagine buying a bouquet of gas station flowers and accidentally dropping them in petrol before setting them alight then leaving them on top of the roof of your car and driving off and waiting for a few weeks of cars to repeatedly run over them. Going back, finding a dog defecating on them and then delivering the flowers to your loved one and actually having the audacity to pass them off as a £20 bouquet. Disgusting.
Oh, and the "customer service" line that is open 24/7 has taken 10days to reply to my message... So don't bother complaining.
I ordered flowers for a special person as a surprise, only for it to turn into a game of hunt the flowers, they were left with a neighbour but no card had been left to tell my friend where they were, so this ended in her having to knock on the doors of some houses in her road looking for her own flowers, disgusting and no apology from the company either, just the usual it will take 24/48 hours to speak to courier when i reported they hadnt been delivered as stated on the tracking checker,
The flowers which my mother received for Mother's Day were dead or close to death, and certainly not worthy of her time putting into a vase! And as for delivering a bouquet, apparently just a few flowers were received, maybe better described as a "bunch"! Will I see my money refunded? I doubt it, looking at previous reviews. What a sad and sorry state of affairs!!!
Placed an order on a Friday to be delivered to a large London hospital. Used website address finder to locate address. Recieved text message first thing Saturday morning that delivery had failed because they couldn't get access to the property. After many very slow exchanges of information was finally able to get them information they wanted to deliver (it somehow took them about six hours to figure out what information they needed from me). They then didn't actually redeliver the flowers until Monday morning, by which time the patient had been discharged. Throughout the entire process Serenata has refused to take any responsibility for things going wrong, have refused requests for refunds, and have been unpleasant to deal with. Rather than being met with compassion and assistance I was offered dry bureaucratic responses. There really was not a shred of humanity in any of the exchanges I had with them including the last by telephone with a woman who just inisted the they couldn't do anything to help me. Which is absurd. Of course they could make this right, but they would rather spout bureaucratic nonsense. Believe it or not, they actually called to tell me that they wouldn't do anything for me. Since I posted this my friend checked with the staff from the ward where she was staying and they reported that the flowers never turned up. I have emailed this updated information to Serenata and they have so far not responded. In response to the response from Serenata: There is absolutely no reason for the flowers to have not been properly delivered, in fact the ward staff were looking for them after my friend was discharged. Also, this has already gone through your customer service. The customer service people were complete rubbish. One of the definitions of insanity is trying the same thing and expecting a different result. Given my past experiences with your customer service, why would I think that suddenly the result will be better? The email address you gave me is just your completely generic customer service email, right? Oh, and there weren't really any outcomes offered. I was just given bland bureaucratic statements of inaction. Well, that, and a shocking unwillingness to connect faults on your end with any sort of responsibility to a customer. So, really, your response sounds an awful lot like a corporate PR flack trying to make it sound as if your company cares while at the same time implying that it is probably all the customers fault, thus the paragraph about maybe it wasn't okay to order flowers to a hospital. Seriously, you think I didn't check? My friend was in an isolation room with pneumonia, of course I asked whether it was okay for her to receive flowers, thanks for insulting my intelligence. And then ending by offering the very same starting point to your soulless "customer service" reps who are part of the subject of the above complaint. If I could lower your score to 0 stars I would happily do so.
Bought two different pot roses for my Mum and Mum-in-Law on Mothers day. Both very happy with their plants - strong and healthy with glossy green leaves. My Mum commented that she would have had to jump on the box to deliver any damage to her plant and was sorry that she could think of no use for the strong box other than recycling. The service from Serenata was excellent - confirmation emails on ordering and emails on the day to advise the goods had been delivered; very competitive pricing. I will definitely use again and do not hesitate to recommend them.
I've ordered from serenta a few times before and each time have had positive comments from the people I've sent the flowers too. Sadly this time it was fed back that the flowers my mother received arrived in an unacceptable condition with about half of the flowers dead! Gutted I got complacent and trusted serenta with my Mother's Day gift. Won't be using them again!
The flowers were for Mothers day...the recipient loved them. I was kept up to date throughout from order to delivery. I live in Portsmouth so was very pleased to be able to use a local florist in Scarborough. Flowers were just as advertised. Thank you
This is Service..... No need to worry whether your flowers have reached their destination, the parcel tracking was awesome!!! Regular up-dates and the final email confirmation from the company was so professional. Prices are great and the flowers are like if they are just been picked for that someone special....Go ahead, try you wont be disappointed.
We ordered the Twilight Bouquet for mothers day therefore I asked the mother in law what she thought and she said the flowers arrived in an excellent condition and they lasted a long while and even as of today (14/04/14) they are still going strong.