Reply from SerenataFlowers.com
[REPLY]
- Reviews (8,508)
- David Hughes
- 1 Review
Very pleased with quality, value and level of service
Very pleased thanks
- Bryony
- 1 Review
A wonderful service that really tries.
I think that this is a great business with wonderful customer service.
- Glenda Jones
- 1 Review
Great Service
Placing my order was simple, delivered the flowers on the day, liked all the information that was sent i.e. the confirmation, that they were on there way and finally that they had been delivered. Will definately use them again.
- Jim Bell
- 1 Review
I believe they were OK.
I haven't seen the flowers, but they arrived on time, and were very well received.
- Daniel B
- 1 Review
Fantastic!
Awesome quick delivery. Top product. Lots of updates by email.
- Martin O Rourke
- 1 Review
Delivered exactly as you said you would, no hitches . Fantastic, a lot of company's could learn from you. Thank you.
This was exactly as I expected , no unexpected hassles . I will order again .
Thank you.
- Coral Stacey
- 1 Review
Excellent!
Kept us up to date from the minute we sent the order right through till after the order was delivered. Person who received them phoned us to say how lovely they were. . If all companies worked like this I would send more flowers to more people more often.
- Bea Doubleday
- 1 Review
Very disappointed with the flowers, my sister tells me that they look as thought they have been dyed.
I spent a long time looking for flowers for my sister's birthday, on the internet the flowers that I ordered looked blue. My sister tells me that they were bright purple and looked as though they hade been dyed purple as well. She obviously did not like them at all.
The delivery of the flowers went smoothly and I do not fault the organisation, but the flowers were not at all what I had hoped for. I will not be using Serenata again.
- Susan Jones
- 1 Review
- Sandra Barber-Ball
- 1 Review
very efficient
I am very impressed, with the service, o was texted, every step of the way, and the flowers arrived in perfect condition. Excellent service will definatley recommend and use your company again
- daniel slinger
- 1 Review
Quick, easy, prompt and did the job!
Quick, easy, prompt and did the job! I would recommend SerenataFlowers to anyone.
- Diane South
- 1 Review
Great!!!
excellent company to deal with, sent me emails to let me know about my order a few times, I would use again, many thanks
- Vikki Duffy
- 1 Review
Quick easy and informed
Was so easy to order! Told me every step they took to delivering them! Next day delivery perfect :)
- Craig kirk
- 1 Review
Great web page , easy to use. Flowers were delivered on time .. Did everything they said they would
Flowers were well packaged and fresh. Sent then to my daughter for her excellent uni results. Made her smile which makes me smile if u use this service you will smile too.
- Samantha Key
- 1 Review
Great service, great communication, will definitely be using you again! Many Thanks!
so pleased with your service. Kept me totally up to date with the delivery by text and email - great attention to detail!
- Caroline Griffiths
- 1 Review
Great! Easy to order, fast delivery
I used this to order flowers and chocolates from the US to a friend. Unlike some websites there were no problems with using a foreign credit card and the order was received the very next day. My friend was very happy!
- Deborah Byrne
- 1 Review
Brill!
Flowers beautiful - service even better. Love the step by step contact so you know where your order is every step of the way. Was able to make sure Mum knew they were there as soon as the text told me they'd arrived! (she didnt hear the bell).
- robert downey
- 1 Review
roses could have been fresher rest fabulous
disappointed with the length of time taken to deliver . feel that fresh flowers should be delivered as early as possible . waited six hours so flowers not at their best
- Christine Morris
- 1 Review
- Timothy Lalwler
- 1 Review
A good service
I have always had good experiences with LaSerenata's service. As an Office Mnager it is so frequent to chop and change between suppliers , constantly in search of the most reliable and best value for money. La Serenta ticks both of those boxes for me so that each time I am asked to orer flowers I know I can do so quickly and with ease.
- Carol Strohecker
- 1 Review
nice flowers, terrible customer interface
The website did not allow multiple orders, so I had to repeatedly enter the same information. Some of the entry fields seemed spring-loaded, so erroneous information popped into them. I caught most of the problems but not two. One was a quantity, the other was a delivery date. Serenata caught the quantity problem and I received an emil saying they would issue a refund for the mistaken order. However, they would not adjust a delivery date so flowers went at an undesired time. Beyond the pragmatic problem of no one being home on the delivery date, this caused personal confusion, loss of time, and need to explain a spoiled surprise. Basically the whole thing is botched. Worse, when I saw the erroneous date I had sent an email trying to rectify the problem, only to receive a reply from Serenata that the order had already been sent to the delivery people so couldn't be changed. WHAT?! Your website introduced the problem in the first place and all you have to do is make a call or otherwise communicate a stop oder and then make the change according to what your customer says is actually needed. The rude silence that followed my request, topped by the follow-through of delivery on a date not desired, made this a terrible experience. I will not use your company again and will not recommend Serenata to anyone.
- Andrew Bowtell
- 1 Review
Saved my bacon!
Away from home on our wedding anniversary, and I had forgotten to buy a card! With the help of SeranataFlowers the situation was rectified, and a card and flowers which delighted my wife were delivered on the day, having been ordered late on a Sunday two days before. I was informed when the package was put on the delivery van, and again told soon after it was delivered.
There was a seven and a half hour gap between the van going out and the flowers being delivered (at 6:30 pm, according to my wife) so I endured some very nervous moments that day, but all ended well.
The on-line ordering process was very easy, and the website was very helpful.
- Kevin McMullan
- 1 Review
- Sally Barrett
- 1 Review
1st time i have used you and would definately use you again
The lady who the flowers were for said "They are absolutely beautiful"
- A O'K
- 1 Review
If that's grandissimo hate to think what the other two sizes are like
Nice flowers but grandissimo is a bit of a grand title for the amount you get.
- Ruth Sheekey
- 1 Review
Happy friend
My friend was utterly delighted with her flowers. Had the desired effect and made her smile. Delivered when promised and kept informed about when they had been dispatched and when delivered.Have used them before and no hesitation in using again. The only thing I would like to see is a message card with a beautiful front but blank inside so it could be used for any occasion.
- gordon tupper
- 1 Review
Best so far
Thank you for your excellent service and being so informative about our order. My sister was delighted with the beautiful flowers.
- Kathleen Tunstall
- 1 Review
- Bernadette
- 1 Review
Excellent service
My sister sent me a picture of the flowers when she received them and they were lovely. I especially liked your follow up with e-mails with regard to their delivery.
- denise winn
- 1 Review
- Joseph Abela
- 1 Review
EFFICIENT
THANKS A LOT FOR YOUR SERVICE WHICH IS WONDERFUL. KEEP UP THE GOOD WORK.
JOSEPH
- Barry Wallis
- 1 Review
- Clifford Dorney
- 1 Review
Outstanding service and excellent quality thanks
easy to buy, very good prices will buy from again.
- Elizabeth Bond
- 1 Review
Beautiful flowers promptly delivered
If you are looking for good value flowers, offers and be notified when the delivery you have ordered has arrived, you have come to the right place. Trust Serenata and make someone's day.
- james potter
- 1 Review
- jamie kumkar
- 1 Review
outstandind service
outstandind service from the time i order through to delivery
- Anjie Bird
- 1 Review
outstanding communication
I was totally impressed with the speed and communication through text all the way along to final delivery, i havent seen the quality of what i ordered as yet but the recipient loved them, i have saved the website for further purchases, i would highly recommend you to use them....OUTSTANDING!
- Emmanuelle Bryant
- 1 Review
GOOD
Very good, person was happy so no comment to do just stop spamming me now please!!
- Makeba McCoy
- 1 Review
Extremely pleased, 5 star service!
Stumbled across company online. Ordered. got feedback every step of the way via email and text. I was fully satisfied. Price for exotic flowers were reasonable, I'm chuffed and I will use their services again.
- james dunderdale
- 1 Review
