A few hours late..
Had a heart attack when the flowers had not been delivered by 17.00 and had then read these reviews. Used the contact email to ask why they had not been delivered on by 17.00 on the day they said that they would have bene. Had the quickest response I have ever had from a contact email informing me that they would contact the carrier and establish what had happened to my delivery and contact me accordingly. My girlfriend contacted me before I had a response thanking me greatly. A litle late, but still within the stated day.