Ordered a "deluxe" fairytale love bouquet of flowers with a heart shaped balloon for my girlfriend to be delivered to her work place.
The flowers arrived and were not deluxe by any means,
The image clearly displayed big blossoming roses for the basic bouquet so as I ordered the deluxe I thought you would get a few more! However, the quantity was not the issue, considering I paid extra on top of the original cost of the flowers to upgrade to "deluxe" I am very disappointed, the roses were so small they looked like closed carnations and the nice heart shaped ballon that I paid an extra £7 for did not even get delivered with the flowers!
It is ridiculous that in this day and age you cannot even call a company to raise your concerns, you send an email that gets ignored!
Steer clear of buying from Serenata Flowers and stick with local florists, it may cost a little extra but the quality and service definitely will shine through!
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