Direct messages to Serenata have been blanked. They promised to deliver on Valentine's Day and didn't. When the order did arrive - a day late - it did nothing to raise spirits. The so-called Fairytale Love Grandissimo was a grand rip-off. At £44.98, it was roundly eclipsed for size, quality and arrangement by a bouquet at half the price bought for my daughter by her fiancé from a local florist. In future I'll go there. They also speak with their customers - unlike Serenata.