Personally I found the prices on the high side.
I made 2 orders as special surprise deliveries for my mum and mother-in-law. While 1 of the bouquets was beautiful and my mother-in-law really bowled over, the other bouquet did not have the same impact. The flowers arrived in a squashed box, a corner torn and therefore inside several of the flower heads had broken off of the stems. Such a shame as my mum was unwell and wanted to make her smile with a surprise delivery but this somewhat took the edge off of the lovely thought! Haven't done so yet but will be making a full complaint so cannot comment on how serenata deal with these situations
On all the occasions I have used Serenata I have never, and neither have the recipients, been disappointed. Strongly recommended. Just choose the flowers, card, wine or whatever, type in a few details, press send and then relax.
The delivery service was very good and I really appreciated the contact as to the status of delivery and when and where it had been left and delivered. The plant itself was lovely and full of flowers and in good condition. Unfortunately all these good points were overshadowed by the fact that what I had purchased was not what was delivered. The pink cyclamen in a small handled wicker basket turned out to be a pink cyclamen in a quilted plastic pot! Not the same thing at all and made the gift look cheap. I would not have chosen this item if this was how it was going to arrive, I would have chosen the three small poinsettias in small pots on a try instead.
I have also sent these comments to you via your form, in which you state to try to reply to customers within an hour. I wrote the comments after delivery of the item on December 10th - it is now December 11th, much longer than an hour. I am not very happy at all and it has spoilt the experience of shopping with you. I feel cheated that what you advertised was not what you delivered.
The whole experience of ordering flowers for our friends in Scotland from us in the US was perfect!
The flowers weren't as expected or as nicely presented as on the website but for the price paid was just acceptable. The gift tag that came with the flowers was barely noticeable and wasn't nicely presented I think an individual card should be sent that isn't a piece of paper generated off a computer that looks like it's an information leaflet to be disposed of.
My holly wreath is beautiful,with a big bow on it,and it smells wonderful,so fresh,all packaged in a big box,and a driver who smiled at the door...First class service all round from ordering online...
I bought these as a thankyou for my mum who only works mornings and paid extra for a guaranteed before noon delivery. This didn't happen but they arrived just before she left luckily and she really liked the flowers. I contacted the company who refunded the delivery costs without question. I would use the company again.
My sister recently underwent surgery and we wanted to send her flowers to help pick up her spirits and let her know we love her. Living in Canada and having been let down by other UK eFlorists I searched and found SerenataFlowers. com. Ordering was easy and the follow up communication to let you know how your order was being dealt with just awesome. I knew when it was packaged and sent out for delivery and most improtant I knew when my sister received the flowers. She phoned to thank us and send they were 'out of this world'. Thans SerenataFlowers for restoring my faith in eFlorists.
Although the products are great and I constantly got messages updating me on the order I placed, I feel as though the delivery has let the whole experience down somewhat.
Order was placed on a Monday evening and I chose free delivery which was expected on the Wednesday, that's great because that's when they were needed.
However I got an email delivery confit sol saying they were delivered after 6pm. That's nearly the end of the day.
I would prefer to have elivery time slots available as an option as getting birthday gifts delivered near the end of the day is near pointless
I found the service offered by Serenata Flowers excellent and was particularly impressed with the regular updates about the status of the delivery.
Our recipient said the flowers were "wonderful". So all in all, great. Many thanks
great service and communication and price!! would use again for sure and recommend to friends. thanks!
Lovely flowers, bunch a bit small - I think you could pad it out a bit for not much extra and make it twice as impressive!
This is my first time ordering flowers from Serenata but I shall definitely be using them again. Plenty of choice and easy to use website. Flowers arrived on time and in perfect condition. My friends were delighted with them.
Thought your service was very competent and thorough. Flowers delivered on day they were asked. I thought the follow up texts and e-mails were an added bonus. This was reassurance they would get to the recipient on time. Would certainly recommend you to family and friends.
It was all panic stations unable to leave the house due to an accident the previous week. I Had forgotten to buy flowers for birthday the following day. I scanned florist websites for next day delivery so late Tuesday evening (10/12/13) never thought I would find anyone, then came across Serenata flowers.com.
Lovely looking flower arrangements etc, value for money and next day delivery 11/12/13 Wednesday. They text me when it left the shop, then when it was delivered great.
I will use them again for certain. Thank you, thank you
I ordered flowers for my mothers birthday and picked a delivery which guarenteed before 12pm as she works at a school!!!!!! Note school!!!! Which was in the address title also!!!! And they turned up at 5.10pm in the evening!!! To a workplace which is a school!!!! Ruined my mothers birthday present! And when i panicked at 2.30pm when they hadnt arrived firstly could only email as phone number was not working! I had no response when asking to divert to alternative address!!!! Useless thank u!!!! And only have 1 star as i couldnt post review without picking at least 1!!!!!!
I have used Serenata Flowers several times now, and everyone I have sent flowers too have said how lovely they are and how long they have lasted. They keep you informed when the flowers are leaving the depot and when they have reached there destination. Can;t fault them
The recipient was pleased with the flowers, she said the colours were vibrant it was like sunshine being delivered in winter.
Thank you for making my best friends birthday. I live in Dubai & couldn't be with her this year.
My only niggle I received the email to say they had been despatched but I didn't receive the information to allow me to track the delivery so was a bit concerned that they would arrive on time.
Very reasonable prices and speedy delivery. Gorgeous flowers. Would recommend to others and definitely will be using again.
Had big problems with delivery of flowers, they arrived , they were dumped in a outhouse ( did not knock on door, person was in all day) covered in water, some broken, packaging ripped and broken. Complained , no problems and offered to send more flowers as soon as possible. Flowers arrived but delivered to wrong address! Neighbour kindly delivered them, nice flowers.
Complained again, no reply from company, no apology, will I use them again, no way!!!
The service was pretty amazing, with great communication and very friendly emails and trackers.
I was quite disappointed with the actual flowers that my sister received for her bithday though as they did not contain that many actual flowers, just a large amount of foliage and "bulking"!
It is such a shame that the product did not match the quality of the service. I think that the company should have better control over their products going out for delivery.
Close but no cigar unfortunately!! :(
To reply as a company, please log in to your business account.