I've used this company 3 times now & twice the flowers have been in perfect condition & delivered as specified, but the other time the roses were wilting on delivery - a shame as they were for Mum's 80th birthday. However, I contacted Serenata - they asked me to send them photos ( a bit of an imposition on Mum) but I did & they redelivered the flowers very soon after & in perfect condition. So I will continue to use them. The website is really easy and I like that I can amend the details if need be.
Everything another my interaction with Serenata Fowers was great and I have no complaints at all. The progress report email alerts made me chuckle and my mum loved the flowers. I just wish I was in the UK so I could send some to myself :)
I will definitely be using this company again. As it was easy and hassel free. It was great that I got updated on when the flowers had left HQ, to when my grandmother had received them. I loved that I also had the opportunity to send her a birthday cake as well. As it just made her day that little bit extra special. The flowers that she received were absolutely beautiful. So I am very please with the results.
The flowers I ordered were delivered on time and the website was very easy to navigate. The best part was that I could deluxe the flowers that I ordered and the delvery came with soem lovely Thornton's chocolates!!!! Will use this website more often!!!
Thank you you made my Mum's 70th Birthday!!!!!!
I found it so easy and convenient to choose the flowers I wanted on line. My son and daughter-in-law were thrilled to receive the flowers on the day that they moved into their new home.
Cannot recommend this company highly enough! They are top class. Excellent flowers, excellent service. They kept me updated on all aspects of my order. Reasonably priced! Superstars of all things flower! Would definitely use them again!!
The flowers were not as I expected. The stems were bent, some buds were browning and the whole thing was not as presentable as was shown on the website. Not happy. The "wow" factor was not there and I was disappointed.
Really nice flowers, was kept informed at every point, delivered on time i believe however, not sure what condition they were in as havent' heard from the recievers yet.
one would hope they were in good condition and as pretty as the pictures
Great service from start to finish. Was kept informed at every stage by text and email and knew exactly when the flowers were delivered. There is nothing worse than sending something and not knowing if they have turned up or not.
Will definitely use again.
I always use SerenataFlowers, as I can be sure of prompt and wonderful service in all sections. Fantastic bouquets, kept informed of delivery at all stages. I think you should use this site and you will never have any problems. Please try it and you will be so pleased with all aspects of your order.
No complaints from me, delivery was on time, goods were the ones I ordered and my girlfriend was extremely happy. Job done!!
These flowers were for a family who have just lost a very special person-wife and mother.
I have never ordered flowers on line before and was worried that they wouldn't be as nice as 'the picture' or that they wouldn't get there. However, my fears were totally unfounded.
I am impressed by the way I was kept up todate with the delivery and I know the flowers were 'beautiful' because I was told by the recipient.
Thank you Serenata Flowers, I will certainly be using you again, hopefully for more joyous ocassions.
u guys were excellent!!!
i was really worried as the delivery was for someone working in 4*hotel next to london bridge and i was not sure if they would accept the delivery....but u guys ensured it reaches the right person
thank u so much
Really quick and easy service to use and the flowers were really fresh. I accidentally clicked the wrong delivery date but the website has a delivery date altering section so it was easily rectified. Would use them again
Able to track your order at all times. Text messages to let you know when flowers have gone out for delivery and also when they are delivered. Flower quality very high. In all very good and very reliable.
It was very quick and easy to place the order. I was kept informed throughout the whole process from confirming the order to acknowledging delivery and receipt of the flowers. The flowers were beautiful and great value for money. Thank you
I understand the 'blue orchids' were unusual and beautiful but the card which arrived with the bouquet was only half finished with no indication who the flowers were from. The card had been edited online and the finished product sent to my inbox indicating the amendments had gone through but I found this was not the case when I checked with the recipient.
When ordering flowers to be delivered to a loved one, it is VERY IMPORTANT that they are delivered on the date requested. So if the flowers are not delivered on the date that has been ordered, then a DISASTER ensues.
My flowers were delivered 4 days later than ordered. Can you imagine the impact???
I had to change address of my order after it was dispatched. Instantly customer service replied and helped me in changing the address. Not only flowers were beautiful but also the customer service is just amazing!
A wide assortment of bouquets and very reasonably priced. Excellent service and communication. A very satisfied customer. I will definitely recommend Serenata Flowers and will use them again. Thank you for the experience .
I would recommend this company, as they keep you informed about your order with regular updates. My order was delivered on time, when requested, and the recipient was very happy with the flowers. Overall excellent product and service. Very happy!
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