SerenataFlowers.com reviews

SerenataFlowers.com reviews

Good
8.6
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Review by confirmed purchaser

Serenade her with Serenata Flowers

From start to finish this was quick and easy, the results? Very Good! Lovely flowers and a great company.
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Review by confirmed purchaser

Mother's Day Fail

I am so dissaponted with my purchase from Serenata. As a student I was unable to be at home for mothers day so ordered flowers to be delivered to her. I assumed they would turn up in good condition but was mortified to hear that they were dry as a bone, some of the flowers had wilted and others were completely dead. This is not what I wanted for my mum and I am so upset by this and had to apologise to her profusely. Overall, I would NOT recommend or purchase anything from here again.
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Review by confirmed purchaser

Disappointed

Ordered flowers for next day delivery, had not realised that could mean delivery so late as 8pm. Felt the occasion had gone by this time. To add to this, the recipient has informed me that they were not impressed with the quality of the flowers as they did not last very long and there were very few of them.
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Review by confirmed purchaser

Mum blown away by flowers

Hello Friend, Mum absolutely thrilled with the enormous bunch of blooms, only snag is most of them did not last very long. Keith.
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Review by confirmed purchaser

Stunning flowers again - the best ever was the comment I received

I am used to recipients gushing about how beautiful the flowers I send are in general and I take no credit for that it is all Serenata, which is why I come back every time. There is even a link in my favourites. I don't even think of trying anywhere else, the prices are excellent (especially the offers\specials) and the product makes me look good - why wouldn't I continue to come to you for all of my floral needs.
Thank you for making me look good again and for making a birthday special.
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Review by confirmed purchaser

Good

Did exactly what it promised would use this service again
SerenataFlowers.com

Reply from SerenataFlowers.com

Dear Jean,

Thank you for your warm feedback.

We are very happy to hear that you are pleased with the service in which you have received from us.

We certainly look forward to your custom again in the future!

Kind Regards
Anna
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Review by confirmed purchaser

Very good

I ordered flowers for the saturday before mothers day and by all accounts they were lovely and she was very pleased with them. Would recommend.
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Review by confirmed purchaser

Shocking customer service but beautiful flowers

I ordered flowers for mothers day, my order didn't go through but my card was charged, there then followed a series of e-mails and calls to try and get hold of someone. I eventually got a call and I was told that my payment had been found and order was complete and the flowers would be delivered. Next day (Sunday Morning) I got another e-mail saying re-problem with your order, someone will be in touch with you! Cue panic and trying to get hold of the person I had spoken to the day before (with no luck) Still haven't had a callback, thankfully flowers were delivered and my Mum was delighted and thats the only reason I am giving 2 stars. In short, service was shocking, and I will not be ordering again
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Review by confirmed purchaser

thank you!

good service! prompt delivery.
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Review by confirmed purchaser

Poor after sales responce

The delivery was ok and the flowers were good.
I reported that the vase was delivered cracked on 21.03.14 and till now 10.04.14 I have not received any answer or feedback at all.
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Review by confirmed purchaser

anniversary flowers

the flowers were lovely -delivered on time but they were dead after a week which was a little dissapointing
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Review by confirmed purchaser

My mother said the flowers were very poor quality

My mother told me yesterday that the flowers I ordered for Mothers Day - the roses went brown the day after delivery, and the freesias had no smell. She is very good at looking after flowers and followed the instructions exactly. She thinks as I do that they were so poor that I should be given a refund
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Review by confirmed purchaser

Lovely

I ordered some flowers for my Mother and she couldn't be happier with them. Beautiful flowers and a lovely presentation. Delivery was also prompt and efficient x
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Mother let down!!!

I ordered what I believed to be a beautiful bouquet of flowers including a box of luxury chocolates costing £60 for delivery to my elderly mother from her son on Mothers Day. None of the aforementioned was delivered which meant that my mother actually received nothing on her special day!

I have emailed Serenata 3 times leaving both my email address & telephone number. I have tried to get a phone contact number that works, so far without success. As off today no-one from Seranata has contacted me to discuss this issue. I have therefore been unable to retrieve my £60 If my experience is a reflection of how this company respond to there customers. Then in my opinion they have no business being in the retail sector and are a poor reflection on there industry. I will never use this company again
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Review by confirmed purchaser

great service

Great service
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Review by confirmed purchaser

Beautiful flowers delivered on time and at a great cost.

I've ordered twice now from Serenata Flowers and on both occasions I have heard nothing but great reviews on the delivery. The price is the best around for the flowers that are delivered to and I will definitely use them again.
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Review by confirmed purchaser

Fantastic flowers!

Ordered Tiger Lilies which arrived on time and looked amazing. They lasted far longer than supermarket bought flowers and my partner loved them!
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Review by confirmed purchaser

Disappointing

I have just visited my mother-in-law this week where I sent the flowers to for Mothers Day. She said they were quite wilted and not very good. This is very disappointing to hear especially as I paid more for an upgrade
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Review by confirmed purchaser

Would use again

Very easy website to use, delivery was quick and on time, and the flowers were much enjoyed by the recipient.
SerenataFlowers.com

Reply from SerenataFlowers.com

Dear Julia,

Thank you for your kind words.

We pride ourselves on our quick deliveries, and are pleased to see that your visit to us was fruitful.

Warm regards,

Tara
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Review by confirmed purchaser

Fabulous service, mother in law delighted with the flowers.

I'd definitely order from serenata flowers again :)
SerenataFlowers.com

Reply from SerenataFlowers.com

Dear Marie,

Thank you for your review.

We are proud to have left such an impression on you!

We look forwards to seeing you again soon.

Kind regards,

Tara

SerenataFlowers.com Details

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