I live in the US and I use Serenta a lot to send flowers, wine or other gifts to my family in the UK. They are fast, reliable and I have never had an issue with their service. Serenata keep you up-to-date on delivery which I love- all the products I've ordered have been huge hits with the ones who received them... I highly recommend this company!
well, a day early, a day late - Christmas is a very busy time and with awkward addresses - who knows. overall gift got there within time limit and they are very thorough. one has to say, the 'range' of gifts quite acceptable. I would pass onto others for recommendation and use their services again.
Found this web site offering this wine boxed up as a gift while looking for an anniversary gift for our Daughter and Son in Law. Ordering was straight forward and we were "sort of kept informed " of things. We were advised when the package left their warehouse and were supposed to be emailed / or sent a text just prior to it being delivered, this did not happen and we were eventually told once it had been delivered by which time my Daughter had already contacted us to say thanks, and the only other slight down side was that it was the afternoon when the wine arrived and as it was an anniversary present it would have been nicer if it had arrived earlier unless there was a tick box option that I missed !! in which case the problem was mine and not the delivery company . But all in all it was a simple, hassle free way to order an anniversary gift and I would certainly remember and use this company again.
I needed a birthday gift sent urgently to my brother in the uk. From Australia I was able to select a bottle on a Sunday and have it delivered the following day - his birthday. Serenata kept me informed all the way from order, despatch and delivery. Thank you.
The website took many minutes to move from page to page and at the end of the transaction failed to confirm that it had been accepted and paid for, but timed out with a browser message that the server couldn't be reached. No confirmation E-mail was received for a quarter of an hour, so it was supposed that the order hadn't gone through. I couldn't be bothered with the hassle of trying it again so ordered from somewhere else. Then, some time later, Serenata processed the order and the following morning refused to cancel it.
The package arrived on time. That's where the product quality finished. I bought this hamper as a present for my mothers 65th birthday. She was so excited to open the package, when she did, there were items broken, I nearly cut myself on glass, as did my elderly father. There was no arrangement in the basket, the items appear to have been thrown in with a "oh that'll do" attitude. They were not arranged, there was no securing the items. It has ruined the present for my mums birthday. I'm very disappointed with the quality of the product! And very disappointed with the company that seems to boast good quality! Very poor indeed!
Thank you so much. I ordered champagne and chocs and flowers and my parents were overwhelmed by them. They remarked on how well they had all been packed and on how exceptional the bouquet was. Thank you you made their anniversary!!!
Bought Ale and Cheese hamper for by brother-in-law's 50th birthday - what do you get the person who has everything? He was delighted with it. I was delighted with the delivery - excellent service and quality product.
I was pleasantly surprised as the wine ordered on Dec 23 as a last minute order was delivered on time in the afternoon on Christmas eve. Considering that it is the busiest time of the year and the weather plays havoc, it is a brilliant achievement. Also, the recipients loved the presentation and said they were saving the wine for a special occasion. Purpose achieved!
I ordered a chocolate hamper for my mum for Christmas and she was delighted with the surprise. it was just under £30 so I wasn't sure if there would be enough in it but mum said there was plenty so I was very happy with the hamper. Thank you.