Good selection of wines at good prices. ordering was easy and I like that they kept me informed of delivery progress and when it was delivered. Excellent service.
The overall experience was perfect, the website is intuitive in a way I have never seen before. The constant follow up by email is really appreciable, as you never really know what to expect when you send a gift to someone. It was my first time using Serenatawines but probably not the last. Thanks for a great service.
Seranata are brilliant and really deserve to succeed. The web site throws up a few oddities (when my partner used her account she kept getting feedback as if she'd bought flowers, not wine and also using her established account wasn't easy, but in terms of getting the goods to the lucky recipient, on time - no issues at all.
Wanted to surprise my friends and had left it to the last minute, as usual! Searched the web and couldn't find anything that fit my requirements until I found SerentaWines. Not only did I immediately find what I wanted, it was easy to book, delivered the next day and I had plenty of messages tracking the order and letting me know that my present had arrived. Put a smile on my face, and theirs!
I ordered a bottle of Champagne with Truffles for my brother to Congratulate him on his achievement. To my surprise, the product was delivered on time and per the description. Also, I got delivery notifications starting from the minute the product was leaving the shop and until it was delivered. I really liked the service and would like to recommend to any one.
Thank you very much.
I'm in Thailand but my bf is working in England. It's tough to live apart from each others but we try to keep our relationship flesh and stable. I ordered the present to surprise him on his birthday and the present got there right before he was out to work. I was worried at first that he might have left the house before the parcel get there but they have made it :-) Thank you very much for helped me to make him smile on his birthday.
When my gift finally arrived at my friend's house the quality and mix in the hamper was first class and she was delighted. However, it was not delivered as promised first time around and the so-called response time of 1 hour from Customer services turned into several hours and the replies were just bulk standard, not relating to my actual query at all. Indeed I was sent copy in error of replies to other customers - who were also experiencing difficulties.
Havng tracked down the whole saga with Yodel I have discovered that your team were doing the right thing behind the scenes - but they never transmitted that fact to me and that is the key problem.. I felt left in the air with no idea what was happenning.
Suggest you bring back telephone support and tell your team to let us know the bad news as well as the good.
First time using yourselves, easy to follow website, placed an order as a gift which arrived as promised, great service
This is the second time I Have used Seranata (Having used the card and flower service earlier this year).
The service,communication and delivery are second to none.
I would like to congratulate all the team,including pickers,couriers and management for such a wonderful service delivery.
Highly recommend and will definitely use again.
Ordering was very easy on Serenata's website. The parcel was delivered on the day chosen and the recipient was thrilled with the contents. A very good service all round. Would order with Serenata again.
Fully recommend Serenata Wines. Great website. Easy to navigate (and to pay eg through PayPal) and a nice selection of wines and gifts. Would use them again.
I like the way I get text and email updates on the status of my order. The choice of products is fantastic. Bought some wine as a Father's Day present and paid for it to be delivered the day before (Sat), no problems with it whatsoever. Thank you :)
I have been using you for quite a while now for special occasions, being as I am soo unorganized I tend to order things at the last min... You have never let me down always delivered on time, and always a good quality product. Brilliant service.
I would recommend every time, cannot fault the great serbice provided
A great overall service with some amusing comments, purchase was very easy to navigate and I believe good value overall. I will definitely use Serenata Wines again.
I WAS VERY IMPRESSED WITH THE EASE WITH WHICH I WAS ABLE TO PLACE MY ORDERS AND CERTAINLY WITH THE STEP BY STEP UPDATE AS TO WHEN MY DELIVERY WOULD BE MADE. THEY WERE ABLE TO LET ME KNOW WHEN THE ITEMS WERE DESPATCHED AND WHEN THEY HAD BEEN DELIVERED. THANKS
The 60th birthday wine gift I sent to my brother in law arrived bang on time and I was kept up to date on the progress of the order at every stage.
Great, there are many more online businesses that could learn from you.
I had to buy a last minute birthday present for my brother in law (as my hubby had forgot despite saying he would organise ;-) and looked all over the net for a proper next day wine delivery service. Even the major names couldn't seem to oblige and some of the delivery charges were horrendous. I stumbled upon Serenata Wines and it ticked all of the boxes with some great boxed wine gifts and wine & nibbles combos. It was way after most of the competitors cut off points for next day delivery too and needed to be delivered on a Saturday too which seemed an impossibility. Serenata had a great countdown clock system and made it feel actually quite leisurely as I at 3.00pm still had loads of time (a good few hours) to look through their gifts instead of clicking on the first thing in blind panic! Just great service and excellent communication, texting me all the way through to delivery. I would highly recommend and will definitely use them again. They promised and they definitely delivered!
The service appears to be great - lots of updates etc. however after getting a text saying they had delivered the wine on sat at 11am my friends were actually out and no card was left with any kind of note.
It's now wed and I am waiting for customer service to give me an update on what has happened.
Very disappointed and quite embarrassing as it was a thank you gift.
Am updating this a week later. It took a week of many messages with customer service to get the delivery done. I found out that there is not a customer service phone number, no business address and many many issues with their supply chain. I would not recommend this company to any one at all as they seem he'll bent on hiding from the reality of their dreadful service.
The texts and quick response via email does not a delivery make. Sort out the delivery chain, its clearly dishonest and unreliable.
Well done SerenataWines, delivered next day as asked. Great communication of delivery, leaving offices etc it was like watching a map unfold! All in all it was a pleasure to do business with you, will definately use you again,
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