I recently sent two orders. No problems with the first one but i couldn't finish the second one as it didn't have the wedding card that i required. Sent an email and the problem was sorted and the order was sent by the required time. Very happy with ordering with this company.
A beautiful bouquet, delivered without fuss & on time. I Didn't see them myself but the recipient was delighted & said they really cheered her up. So thank you. This was the result I wanted. Well done. I've ordered many bouquets from you & the result is always the same, excellent blooms & happy friends.
I intially gave a poor review of the service when I thought one of the items I ordered, a bottle of wine, had not arrived. I complained and the company sent an apology and provided the "missing item" plus a complimentary box of chocs (on request) for my daughter with no quibble. I found out later that the item had actually arrived at the address with the flowers but had been "misplaced" by a colleague. i would recommend the company to others as the service and tracking was good.
The overall experience was perfect, the website is intuitive in a way I have never seen before. The constant follow up by email is really appreciable, as you never really know what to expect when you send a gift to someone. It was my first time using Serenatawines but probably not the last. Thanks for a great service.