I recently sent two orders. No problems with the first one but i couldn't finish the second one as it didn't have the wedding card that i required. Sent an email and the problem was sorted and the order was sent by the required time. Very happy with ordering with this company.
A beautiful bouquet, delivered without fuss & on time. I Didn't see them myself but the recipient was delighted & said they really cheered her up. So thank you. This was the result I wanted. Well done. I've ordered many bouquets from you & the result is always the same, excellent blooms & happy friends.
I intially gave a poor review of the service when I thought one of the items I ordered, a bottle of wine, had not arrived. I complained and the company sent an apology and provided the "missing item" plus a complimentary box of chocs (on request) for my daughter with no quibble. I found out later that the item had actually arrived at the address with the flowers but had been "misplaced" by a colleague. i would recommend the company to others as the service and tracking was good.
The overall experience was perfect, the website is intuitive in a way I have never seen before. The constant follow up by email is really appreciable, as you never really know what to expect when you send a gift to someone. It was my first time using Serenatawines but probably not the last. Thanks for a great service.
Seranata are brilliant and really deserve to succeed. The web site throws up a few oddities (when my partner used her account she kept getting feedback as if she'd bought flowers, not wine and also using her established account wasn't easy, but in terms of getting the goods to the lucky recipient, on time - no issues at all.
Wanted to surprise my friends and had left it to the last minute, as usual! Searched the web and couldn't find anything that fit my requirements until I found SerentaWines. Not only did I immediately find what I wanted, it was easy to book, delivered the next day and I had plenty of messages tracking the order and letting me know that my present had arrived. Put a smile on my face, and theirs!