My boxes were delayed for 2 weeks. I scheduled the date of delivery two times and the boxes were not even in the local store house on these dates. All i was said - we are sorry. No refund, of course. Awful. Waiting 2 after a scheduled day, while on the website it's said "1 transit day".
These guys have messed me around big-time. Despite paying a lot of money for air-freight, they allowed my boxes to sit in the UK (for dispatch to New York) for TWO WEEKS, before they sent me an invoice. Despite this delay they have then failed to give me a delivery day or to hurry things along.
No one at their call centres seems to know what's going on and no-one seems to want to help either, I am just promised call backs (some of which I haven't received).
How difficult can it be to put 5 boxes on a plane to New York from London.....? In this case it seems nearly impossible.
My whole experience with Seven Seas worldwide was nothing but frustrating and confusing. Before i left the UK i had to call them no short of 5 times to clarify payments and excess charges that i was unaware off. I figured maybe i was stressed and not reading my emails properly so fair enough. While away my travel plans changed and i wanted to stop my box from leaving the country, it was no problem to have my box returned to my UK address but the payment process was crazy and i have been sent 3 different invoices none of which add up to the amount they are asking me to pay. I have had to call them several times from abroad which isn't ideal and the only explanation was that their computer had sent me the wrong amount and there was nothing they could do. I am travelling and the last thing i want is to find out i am having to pay more than i have been invoiced for. How is this possible?! And how does it end up that i have to pay more than i have been invoiced for because your computer made a mistake? So frustrating and confusing and not even an apology. Shocking really considering money is of the utmost importance to anyone moving or travelling... we all have budgets that we are trying to stick too and this is the last thing we need.
I used seven seas worldwide for two shipments....one for air, the other for sea, after losing my contract they asked me to resend it 7 times, because they couldnt open the 2.3mb attachment (come on guys!), after speaking to numerous reps i was informed my shipment would be delayed, because of their mistake.
My air shipment arrives.......they managed to deliver my desktop computer in pieces. I decided to ask an expert, to inspect the damage.
Verdict: It must have been dropped from atleast 10m, in order to get the damage it did. It has cost me $1500 euros to replace this high-end gaming machine.
When I approached the agents, i was told there would be no insurance and therefore no coverage of my damage, mind you it took weeks before i even got a response from them.
IT GETS WORSE.....
I also had a sea shipment, which arrived today....they lost a box....im not kidding, they lost a box....they are paying out 150 euros for a lost box, when its contents are worth 785 euros! I have therefore sought legal advice, but in the meantime i do not recommend this company to anyone.....if your thinking about it....then dont, save yourself the time and the loss.
I was most impressed with the service on both sides - in England the boxes arrived and were collected timeously and, freindly!
Back in South Africa the service was equally professional. Bridget especially was most helpful. The drivers delivering the goods also arrived when expected and offloaded the boxes seemlessly.
Most impressive was the fact that not one of the boxes had been damaged in any way!
All goods were received as they had been packed in Sandwich.
I have no full confidence in recommending your company.
Everythings went fine in that 3 months. However, it is a bit hard to ask a lady to move their boxes alone one place to another just for meet the driver. Nothing Broken, so that's good! I will be use this service again next summer!
I had Seven Seas Worldwide recommended to me through a couple of friends. The service was professional and as described on the website. They provided all the packing materials which I needed, so I didn't have to organise anything! Seven Seas made the whole process seem easy, unlike other companies I looked into for the move. I would recommend this service to others.
I found out about seven seas while I was looking to store my things through summer vacation.I'm a uni student and therefore need storage at the end of the year when I move back to my country.
The overall experience was great.They were always on time(bringin my empties,picking up my boxes etc) and communication was easy through email(didn't need to call them).If you follow their directions,chances are you won't have a problem with your booking.None of my things were damaged.They picked up 7 boxes and returned 7 in perfect condition(they even put extra tape on some of them just in case).It cost me about 170 pounds for about 15 weeks of storage which in my opinion(in the past i've used different companies for less and had my boxes delivered to wrong adresses or squished etc) was ok.Only 2 things would make the service better.1 would be making their website a bit more user friendly and 2 would be picking up your boxes from your flat door and not the building entrance.Otherwise I had no problem with seven seas,amazing service!Definitely better than other storage companies that advertise to uni students!I'd recommend to anyone without a car/driving license,students and anyone who wants an easy way to store things.
it was a good service overall but Seven Seas Storage should provide time slots which can be chosen by its customers. This would make it a lot easier and convenient for the customers - as the current system (allocated timeslot by Seven Seas) does not work well for me as I am only notified a day before the delivery service. I had to ask someone to collect the boxes on my behalf if the time doesn't suit me. This service should improve on its time slot allocation.
I was sending two boxes of things home after student exchange from the UK to Australia. I had a couple of months travelling between my leaving uni and arriving home, so shipping was the best option for my extra baggage. My empty boxes were dropped off at, and packed ones collected from my door on campus in the UK, with regular contact from the driver to organise it smoothly. With regular (enough) updates on it's journey, my box arrived home just a week after I did and was delivered to my door by an equally friendly driver who phoned ahead to ensure I would be home - all of my belongings as I had packed them. There were no surprising fees along the way - easy online transactions at different stages were simple to navigate. Seven Seas was a great stress-reliever!
I had a great experience with Seven Seas Worldwide. However you're website could be more user friendly and your emails could contain less jargon for your customers. My bag was picked up on time and delivered to my international address in great time. Very happy with the service provided.
Its safe to ship with sevenseas
I came across the Seven Seas Worldwide brochure as I came to university and decided to read up about them and they are one company that has really impressed me.
They are very professional and reliable, with a website that is very user-friendly, accessible, inviting and understandable. They deliver on all fronts - e.g. they email you the time of when your empty boxes (for packing) will be dropped-off and their delivery men (who are very pleasant and helpful) arrive on time.
So if anyone's looking for a good storage company, Seven Seas Worldwide are the way to go!
Seven Seas Worldwide did a fantastic job moving our boxes of personal items from the UK to Australia. They were on time, easy to get hold of, friendly and professional. I was very happy with their service.
I recently used Sevenseas to ship items from London to Australia. I purchased 2 boxes at a cost of 500 pounds. I used Sevenseas as they are a UK based company and pride themselves on shipping my contents 'safely and swiftly' as everything is done within the company. When I received the boxes, they had been resealed with blue tape rather than the brown I used to originally seal the boxes. There were no customs stamps or any other stamps, which was strange. When I opened the boxes 4 pairs of shoes were missing. I contacted Sevenseas and they apparently conducted an investigation as they apparently have footage and the "footage" showed no one opening the boxes- obviously. They then went on to tell me I didn't insure my items, which was never enforced or recommended. The insurance is at an outrageous fee and I would have had to pay nearly 200 pounds ontop of the expensive rate I was paying for a secure company. I merely asked for half the compensation of the stolen goods, but was told there was nothing they can do. I am so disappointed and feel completely violated by this company. They do not care about customer service and are a rip off. They have false advertising and if insurance is a requirement they should state that. I would not recommend this company and do not encourage anyone to use it.
Seven Seas explained things well, both on line and in the paperwork, and it was great to have the thorny areas of the process highlighted really well.
There was only one area of confusion - which is pretty good for a very involved process. But someone called me and it got sorted out - though there was a slight delay for us in that some of the material I sent was not received or got lost or something - so I had to send it again. but I really can't complain. The communication was really very good; they did exactly what they said they were going to do and they met expectations consistently. I really felt like we were in good hands from beginning to end.
Service was excellent throughout the whole process - from booking my boxes, to confirming my delivery, arranging my pick up, and delivery in destination country. They are easily contactable and representatives were friendly.
The service was great until they got my full boxes. Almost two weeks later, when I thought my boxes were already on their way I got a notice that two of my boxes had to be opened. Since it was my fault I didn't double check the bags I put in the boxes I paid the fees incurred. However I asked if I could pick up the items or have them mailed to me while I was still in the UK (I was paying of course) and I was told I would receive a call or an email about it, never received either and when I called to inquire the girl had no idea what I was talking about. So I just figured my items were gone for good. About 3 weeks later I received an email stating I had never responded to an email asking what I wanted to do with my items (I never received such email) when I called I was informed that because I was no longer in the UK it would be an additional £80 on top of the £75 fee I had already paid for the opening of my boxes. Needless to say this actually made me upset, because my items didn't need to be discarded had they contacted me when they said they would and I was still in the UK. Also I paid for a 10-14 day air service and my boxes took almost a month to be delivered and when I called no one could tell me if my boxes were in transit or being held up by customs. I accept my fault in the whole ordeal but in my opinion better customer service and communication are definitely needed for seven seas. Other than that everything else was delivered without damage and I would still use them because of the great price, I would just be extra careful with my packing and more mindful of the delivery time.
Good price and service
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