These guys have messed me around big-time. Despite paying a lot of money for air-freight, they allowed my boxes to sit in the UK (for dispatch to New York) for TWO WEEKS, before they sent me an invoice. Despite this delay they have then failed to give me a delivery day or to hurry things along.
No one at their call centres seems to know what's going on and no-one seems to want to help either, I am just promised call backs (some of which I haven't received).
How difficult can it be to put 5 boxes on a plane to New York from London.....? In this case it seems nearly impossible.
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