sexhealth.co.uk reviews

sexhealth.co.uk reviews

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Review by confirmed purchaser

mediocre customer service

After 2nd email notifying out of stock there was no further info about how soon reorder would take place and when new delivery could be expected. When order completed I was unable to track on Fedex tracking as it said no consignment could be identified for the number .When package delivered Fedex tracking still showed nothing.
sexhealth.co.uk

Reply from sexhealth.co.uk

Dear Phil,
We are sorry your experience with SexHealth did not meet your expectations. I have checked your order and can confirm there was a slight delay between making your purchase and the dispatch of your item from our warehouse due to stock issues. You placed your order on the 26th of May and were informed on the 28th of May via email that there would be a delay. Your order was then dispatched on the 6th of June via Fedex.

In accordance with our terms and conditions - http://www.sexhealth.co.uk/delivery-information - although we do our utmost to ensure items are dispatched on the day you make your purchase, we do allow for up to 28 days between the order being placed and the item leaving our warehouse. In this instance, your order fell well within this timeframe (it was dispatched seven working days after the order was placed).

Regarding the issues you have experienced with tracking, this is a problem with the Fedex system and completely out of our control. We have however passed on your feedback to Fedex. I hope you don’t feel this is a reflection of us as we use Fedex due to their efficient, rapid service and excellent customer services facility, which allows people to track packages online or via the phone.

If you do experience any problems when you purchase from us in future, please contact our customer services as soon as you can and we will do our utmost to help you. You can contact us via our sales line 020 8816 7074 or via the LiveChat facility, which you can find in the left-hand panel on the website.

Kind regards,
Customer Services
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Review by confirmed purchaser

Fun fun fun

What can I say..
Well priced, good customer service, quick delivery..
They do what they say.
What more do you want :)
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Review by confirmed purchaser

Everything I expected

Received order quickly, was well and discretely packaged. Good quality items at competitive prices... All round a great experience. Would Use again.
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Review by confirmed purchaser

Excellent service!

Fast shipping and best prices left us more than satisfied! Highly recommended!
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Review by confirmed purchaser

Good Products and quick Delivery

Well as i said, the products is really good and the delivery is superfast.
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Review by confirmed purchaser

The Love Seat has given me the best Orgasm with the Wand ever!!!

You know I have mild Cerebral Palsy since birth affecting my right arm and leg. To increase blood circulation to my right foot in particular, I decided since my teenage years, that I needed to, and now as a consequence, love to wear support tights. I wear tights of all denier nearly 24/7. With my tights still on, it allows me to sit in a kneeling position very comfortably. The Love Seat is, of exceptional quality and durability, a sturdy foam structure with a deliciously soft feeling pink coloured Lycra/Spandex cover which in itself feels like my nylon tights and is very orgasmic before I even begin with the Wand, for which it is designed. The Wand slips comfortably in the purpose-made hole, and remains securely in place there, at a slight diagonal angle on top of the seat. I have adapted the wand to comfortably accommodate my penis and made it so it will not rip whichever pair of tights I am wearing while I'm using it.

The orgasms have been mind-blowing, I can feel the vibrations right though the seat, round to my bum and a wee bit up my back too! All in all, I thank you for an amazing product. Actually, I feel so horny now just telling you about it, I'm away to use it now! anyone want to join me? ;-))
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Review by confirmed purchaser

Excellent value

Fast and value for money products. Very good communication
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Review by confirmed purchaser

Excellent

Good prices, fast delivery and no hassle.
Well impressed with their service.
Would recommend to anyone.
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Review by confirmed purchaser

Generally Good Service and Excellent Products

I had a little trouble navigating the website and opening an Account,but after that things went well and am very happy with my purchase. (to join 2 other E-Stims I already hav)

RECOMMENDED SHOP!
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Review by confirmed purchaser

brilliant :)

my clone boy was brilliant the only down fall was they wasnt enought sillicone to clone my other half's full willie so had to improvise.
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Review by confirmed purchaser

good

good, but I hope everything will be accurate in both the information on your website and the real products.
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Review by confirmed purchaser

Reliable Service

I recently purchased a Jesextender gold edition, and one part of device broke the second day of use which was very disappointing especially that there is no return policy after opening the bag. I was hoping that this gold edition devise would last me a while but unfortunately it’s not going to happen so I feel that I’ve wasted £150. I guess it’s not fully Sex Health’s fault as they are the middle man in this transaction, however I would’ve liked to see them taking more care in choosing reliable products to sell on their site. In terms of delivery it was reliable and as specified on the delivery info in my account, one minor issue, I would recommend that Sex Health should send an immediate email to their customer when purchasing something from them to confirm the transaction, so I was a little bit in the dark about my transaction until I logged on to my account. I hope I'm not being unfair for giving them 2 stars, after all it is £150.
sexhealth.co.uk

Reply from sexhealth.co.uk

Dear Sir,

We apologise for any inconvenience caused and we will contact the manufacturer on your behalf to resolve the issue. We will of course replace this piece for you. So that we can alert the manufacturer properly, could you please email our customer service department a photo of the broken part (info@sexhealth.co.uk). When we have determined the fault, we will ask you to return the part so that we can send it back to the factory and a replacement will be sent immediately.

Kind regards,
Customer Service
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Review by confirmed purchaser

Not impressed

I ordered an item on a Weds evening, which I wanted for the Monday after at the very latest. I requested and paid for 1-2 day delivery and had expected to receive the goods on the Saturday at the latest. On the Monday, after I had complained that I hadn't received anything, they told me that they hadn't even dispatched it at that point. It wasn't even a direct response to my query, which had requested that the order be immediately cancelled if it hadn't already been dispatched;- it was a standard paragraph telling me that the warehouse was closed on the Thursday and Friday and any orders would dispatched on the Monday/Tuesday. I told them that I was very unhappy with their service and that if they sent the goods to me regardless of my request to cancel, then I would immediately be sending them back and requesting a full refund. To their credit, they did cancel at that point and immediately refunded me the payment. Despite this, I won't order from them again.
sexhealth.co.uk

Reply from sexhealth.co.uk

Hello Jo

Unfortunately we had to close the warehouse for two days ( during the 12th and 13th of April), we also informed all our customers just before they checked out on our website.

Your order was placed on the 11th and on the 16th it was cancelled and refunded as you wished.

Regards
Sex Health Team
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Review by confirmed purchaser

Very good

I think this company is an excellent company I love dealing with them
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Review by confirmed purchaser

Excellent service prompt delivery

The product I ordered was not as strong as I thought, last time it was really strong, just wondered if the shelf life of it had expired?
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Review by confirmed purchaser

Delivery...Not Happy

The product and service from the company were excellant and wouldn't hesitate to purchase from them again were they to use Royal Mail, in fact I have wished to purchase other items but the fact they use a courier has stopped me until I can phone them. Courier service means I have to collect when not at home upon delivery, I object to travelling 10 mile to collect something I have paid to have delivered
sexhealth.co.uk

Reply from sexhealth.co.uk

Hello Sir

Your comment makes me think that maybe you have mixed us up with another company?? Our orders are delivered by FedEx and so was yours. I have even tracked it on their
website and it says "delivered 31/03/2012". The order was dispatched on the 29th of March and delivered 2 days after.

Regards
Sex Health Team
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Review by confirmed purchaser

fast and efficient

always get the order right, good quality, fast delivery
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Review by confirmed purchaser

excellent service, crap product

blinding customer service and a fast dlivery, however product was useless as it kept blowing main electrical trip, i am a marine electronis engineer, so had a look at it, circuit board had burnt out and we were lucky my missus wasnt burnt too. cheap rubbish sold in comparison to the hitachi magic wand (which we have since purchased), and that blows her socks off. perhaps you should put a bit of quality before profit before you hurt somone. !!!!
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Review by confirmed purchaser

Not so quick...

Took 17 days to deliver.
sexhealth.co.uk

Reply from sexhealth.co.uk

Hello Mr Gould

We are very sorry about the delay. We were waiting for new stock to arrive to send out your order.
Once again, we apologize for the delay.

Regards
Sex Health Team
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Review by confirmed purchaser

Very Poor Service

I ordered 2 items off this company and did'nt recieve any of them, i am very mad at this company very very poor..............

Details

About this company

Sex Health Logo

Dear Customer

Welcome,

Sex Health sells a range of herbal health products, sexual herbal & health products.

We are the official European distributor of MyTenring, Penext, Wolfberry, Vig-RX and much more

We can ship to any country in the world and will accept no quibble returns on our products within 7 days of receipt of product or if the product is faulty.

SexHealth has over 15 years experience in providing men and women with natural products that can help people overcome embarrassing sexual issues.

If you need some help info contact us: customerservices@sexhealth.co.uk

The Sex Health team

Visit sexhealth.co.uk

Contact information

Call us on: 08008491012
We live here: United Kingdom

Category

sexhealth.co.uk is ranked 66 out of 70 in the category

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