Shackletons Home and Garden reviews

Shackletons Home and Garden reviews

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8.7
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Review by confirmed purchaser

A stunning little Christmas Tree

Just wanted a little Christmas tree that looked real & would last a few years, this is it !!.
Thank you Shackletons.
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Review by confirmed purchaser

Quality products, efficiently delivered, no fuss

Ordered a tree for my other half on a monday afternoon, wednesday morning it turned up. Recipient was delighted and happy with the quality of the product.
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Brilliant! Would definitely recommend this company.

Ordered a garden swing on Thursday, arrived Monday morning. Cheapest price around and free delivery too. Outstanding customer service and communication.
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Excellent sevice and so helpful - and the best price.

I was hunting around for an AFK Cottage Arbour in Sage & Cream - nothing locally (Essex) and lo and behold the good old interner found one in Lancashire at Shackeltons - and an incedible £126 cheaper than most places.

Very helpful gentleman and free delivery as over £100 - haulage company perfect for delivery and the arbour was fantastic quality and went together so easily. Now all I have to do is wish for some sunny weather!!
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Review by confirmed purchaser

Quality shopping made easy

I wanted a Tom Chambers trellis and could not find it anywhere. You had it and were able to order extra for me. Even though the order came in two parts they came when you said they would and I would use your service again.
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Review by confirmed purchaser

Very good service

Very good service, particularly on the internet & telephone support supplied by Becky on both occasions. Delivery arrived to time as stated.
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Review by confirmed purchaser

delivered without customer knowing of delivery arrangements

part one of delivery was fabulous - we knew when they were arriving with goods.

part two - not so good we were on holiday and delivery was made without us knowing. Luckily, we have good neighbours who took the delivery in after coming home and finding it outside our front door.
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Review by confirmed purchaser

Excellent service and great quality product

We ordered a garden parasol which unfortunately was not in stock. However, Shackleton's were excellent at keeping us informed of the situation, and the item was dispatched as soon as available. We are extremely pleased with the product - it is exactly as described, and was offered at a very reasonable price. I would highly recommend Shackleton's for their extensive product range, competitive pricing and superb customer service.
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Review by confirmed purchaser

Item not in stock

I ordered a £100 garden table, which was advertised as available. However, the table was not in stock at Shackletons, neither was it in stock with their supplier. I had to wait over 6 weeks for the table to be imported from Italy, then forwarded to Shackletons.
However, I received frequent updates from Shackletons throughout the waiting period, and the table was of excellent quality when it eventually did arrive.
I would buy from them again, but think that they should really check what's available before advertising things for sale that they don't have.
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Review by confirmed purchaser

exactly what I wanted!

good service
good price
good product
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Review by confirmed purchaser

Excellent customer service

Ordered some patio furniture for delivery to our new holiday home, ordered in advance of completion on our home, delivery arranged for the day of completion and delivered on time, Great customer service.
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Review by confirmed purchaser

Excellent value and service

The service from Shackletons was excellent, very friendly delivery team and delivered to the South within a couple of days of ordering the garden furniture. This coupled with the fact that Shackletons was the cheapest place I could find online for this particular garden set means I would have no hesitation using the company again and recommending it to others.
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Review by confirmed purchaser

Although what I ordered came incomplete the response to send the missing components was really good

Beacause of the response to put right, the incomplete order,which was really good I will be using you guys again
Terry Mitchell
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Review by confirmed purchaser

Superb service, friendly staff.. don't hesitate..

I found the furniture I wanted on the website and this very clever chatbox appeared.. I asked if this product was in stock and was told it was..

Two days later I placed my order on the website.. 90 minutes later I got a call to say they wanted to deliver my furniture about lunch time the following day.. soon after 11am it arrived.

This is obviously a company which delivers on it's promises. Very friendly and helpful staff, great furniture.. I couldn't be happier.. perfect.
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Professional Company

It has been a pleasure dealing with such a professional company, their products are first class and customer support is excellent, what a good example for all companies.
I will definitely be visiting their website again very soon!
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Review by confirmed purchaser

Slow delivery - cancelled order

I ordered a bench which the web site said was "in stock". Delivery was quoted as 5 to 7 days. Got a nice confirmation of the order and then nothing at all for 2 weeks. Emailed customer service and got no reply.

Rang the next day and the ( very nice ) agent said there were problems getting stuff from the supplier. I told her they had taken the money immediately and that I wouldn't have ordered it if I'd thought it wasn't in stock. She said she would check and would call me back later with the information. She didn't call back.

Rang the next day. Spoke ( I think ) to the same person. She said that she was waiting on information from the Warehouse and that she would call back in an hour our so. Waited til near the end of the day. She didn't call back.

Rang again. She said she had heard from the warehouse that they were not expecting deliveries from the supplier for another 7 to 10 days. So I cancelled my order. The agent was very polite and apologised for the problem. She said she would process the refund immediately - which she did. Payment was refunded within minutes.

Checked, and the web site was no longer saying "in stock" but was still quoting delivery as "normally 2 to 5 days". Clearly impossible if they are not expecting a delivery in that period.

My recommendation for anyone considering buying from here is to do it by phone and to check availability before ordering.
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Great Customer Service

I found the staff at Shackletons a great help. They knew everything about the product ranges and understood what I was looking for and gave me a great selection of product options!
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Quality Garden Furniture

The Garden Furniture I purchased from Shackletons is of the highest quality and really makes my Garden into an extra room. I ordered a lovely Garden Patio Set from the Westminster Garden Furniture range and not only did they deliver it within the week they also assembled it for me as well. Great products and a fantastic service! Thanks Shackletons.
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Lovely products and lovely people

I love the home interior ranges Shackletons sell and when i ordered from them i was even more impressed with their service. I would definately recommend Shackletons to anyone.
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Review by confirmed purchaser

Good value, good service

Nice range of products, very well priced, product arrived quickly. Generally very good.

Shackletons Home and Garden Details

About this company

Shackletons Home and Garden is a totally independent family run garden centre. Located in the heart of the beautiful Ribble Valley, the garden centre showcases a huge range of both Interior Furniture and Garden Furniture from leading brands. Our dedicated Home Furniture department features everything you need to decorate and furnish your home including Kitchen Furniture , Dining Furniture, Living Room Furniture and Bedroom Furniture . Likewise, our Outdoor Furniture department has everything you need to feel at home outdoors including Garden Furniture Sets, Garden Benches, Parasols, Barbecues, Patio Heaters and much more. As you would expect of a local garden centre, we also offer a wide choice of Landscaping products and Sundries including Water Features , Garden Arbours and even Bird Care products.

Visit Shackletons Home and Garden

Contact information

Call us on: 01200 444488
We live here: Clitheroe Rd
BB7 4JY Chatburn
United Kingdom

Category

Shackletons Home and Garden is ranked 63 out of 141 in the category Bathroom

Shackletons Home and Garden is ranked 40 out of 109 in the category Bedroom

Shackletons Home and Garden is ranked 73 out of 154 in the category Furniture

Shackletons Home and Garden is ranked 45 out of 84 in the category Garden

Home & Garden

Shackletons Home and Garden is ranked 49 out of 97 in the category Kitchen

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