Shadestation reviews

Shadestation reviews

Good
8.1
from 0 - 10
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Not good at servicing customer

I have contacted Shade Station on email and via their sites contact page, and have not had a single response. Its been over 2 weeks since I sent the first email.
Shadestation

Reply from Shadestation

Hi,

Thank you for your comments.

I am very sorry to hear of your disappointment in regards to the service you have received from Shade Station.

Having looked into your order I can confirm we have responded to your emails on 3 separate occasions, I would advise checking your junk email folder as sometimes our emails do filter into by mistake.

As a company we do work very closely with all banks to prevent you from fraud. Our accounts department have performed an additional security check on your order and we do just need confirmation of a second charge amount taken from your account.

On occasions our accounts department make random selections for these second charges to be made to ensure you have access to the card and account that was used to make payment. Please see your junk email folder where this will be explained further for you.

Please do confirm this small amount that was taken and we can then look into processing your order for you.

Please accept my sincere apologies for any inconvenience caused and should you have any further queries please do not hesitate to contact us direct.

Kind regards
Shade Station Team
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GOOD SERVICE BUT ALWAYS HAVE TROUBLE PROCEESING THE TRANSACTION

I recently brough my partner some raybans for his bithday, transaction went through fine delivered the next day!! very impressive.

then told my mother in law about the website selected two pairs of raybans with the offer you had, and when trying to pay it errored every time and it was down to the bank as it looked like a fraudlant transaction, called the bank said it was fine, called up over the phone and placed order that way.
used the website a few times after since and everytime we try to purchase online our bank always rejects the website?????

any thoughts????
Shadestation

Reply from Shadestation

Hi,

Thank you for your comments.

We are pleased to hear you have been happy with the service provided.

I can confirm as we are an online retailer the banks do sometimes put a temporary block on the transaction when trying to place an order through the internet. This is to protect all customers against fraudulent activity. Also when placing an order please ensure all the billing address details are entered correctly.

I am extremely sorry for any inconvenience caused and I do hope this will not deter you from shopping with us again in the future.

Kind regards
Shade Station Team.
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Excellent genuine quality product, super fast delivery!

Just received my new prescription Oakley Keel Chrome glasses and am extremely pleased with the product. Ordered just two days ago, arrived safe and sound today. Website very easy to use, price unbeaten anywhere else, saved £150 on high street Optician price, would absolutely use again and recommend to anyone else.
Shadestation

Reply from Shadestation

Hello,

Thank you for your kind comments.

We are happy to hear that you have been satisfied with the service and product you have received from Shade Station.

We really appreciate your custom and look forward to dealing with you again in the future.

Kind regards
Shade Station Team
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WOW! Seriously Impressive Service!!!

I've am a confident web buyer. Having been doing it for years and have had 99.9% wonderful service from buying a Christmas Tree to an iPad to work suits! However, l was a little nervous of buying new prescription reading glasses online but decided that the 30% saving compared to the shops was worth the risk. I picked Shade Station partly on TP reviews and partly they had the best offer on the Oakley glasses l wanted. Well l wasn't disappointed! Ordered last Sunday and they arrived today (Thursday). Extremely well packaged with a couple of little sweets in the box (nice touch)! And Interlink their carrier was also amazing with their communications. The glasses are superb, the prescription lenses are perfect and l'm VERY happy! The whole experience has (once again for me) been a pleasure to shop online. Would highly recommend Shade Station and anyone thinking about buying to 'just do it!'.
Shadestation

Reply from Shadestation

Hi, thank you for your kind comments.

It is great to hear that you are happy with the product and the service you received from Shade Station.

Customer feedback is very important to us and we hope you order with us again in the future.

Kind regards
Shade Station Team
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Blown away by the service

I would recommend this company without hesitation. Very speedy delivery, easy to use website, kept informed all the way through the process, love my new shades....
Shadestation

Reply from Shadestation

Hi, thank you for your comments.

Here at Shade Station we strive to offer the best possible customer service at all times which is why we are very happy to hear that you are satisfied with the service you have received.

As you have also been satisfied with the product, we hope that we can deal with you again in the future.

Kind regards
Shade Station Team
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Sale items seen to disappear upon enquiry

Enquired about an oakley 10-193 that was on a sale price and was told that it had just sold out (fair enough).was told on a Thursday that it should appear in stock by the middle of next week (fair enough).happen to see it the next day (Friday) on sale so enquired again and was told that was now sold out at sale price and the remaining stock were now on sale at full price.Very very strange sales technique,a lot of money to spend on a watch but when they seem to think you are happy to settle on a watch and pay the price it either disappears from sale or returns to full price.BEWARE of the SALE prices on this website.
Shadestation

Reply from Shadestation

Hi,

Thank you for your comments.

I am very sorry to hear of your disappointment in regards to the prices shown on our website.

I can confirm the price of items do change due to stock levels and customer demand.

When we do have to order in items from the manufacturer specifically for customers we cannot offer these at a sale discount and this is why the watch, when it came back into stock, will have shown at full price.

Please accept my sincere apologies for any inconvenience caused and I do hope this will not deter you from shopping with us in the future.

Kind regards
Shade Station Team
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Low price, great goggles and FAST delivery

I saw the Oakley SW Splice goggles on Shadestation for an incredible price, not matched by any other online retailer or even eBay! Placed an order immediately and received updates of the delivery progress several times a day - exceeded my expectations by a long way! Will shop there again!
Shadestation

Reply from Shadestation

Hi, thank you for your comments.

We really appreciate good customer feedback and we are very happy to hear that you have been satisfied with the service you have received.

We look forward to dealing with you again in the future.

Kind regards
Shade Station Team
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Great Experience!!

Got it in Israel in only 3 business days...!!

I am really happy with what i got.. and especially the PRICE :)
Shadestation

Reply from Shadestation

Hello,

Thank you for your kind comments.

We are happy to hear that you have been satisfied with the service and product you have received from Shade Station.

We really appreciate your custom and look forward to dealing with you again in the future.

Kind regards
Shade Station Team
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Best Customer Service

I had a chat with the online customer service before making my purchase. A lady I forgot what was her name, she was very helpful, answering all my questions to the very detail even to the stock number (because I had a bad experience with SlaneCycles where they dont have the stock but taking my money away and then in a month time I opened a case to ask for my refund.

Order came in 2 weeks time, a pair of 24k Oakley Holbrook lenses, original, perfectly boxed. Price is also cheap, awesome!!
Shadestation

Reply from Shadestation

Hi, thank you for your kind comments.

It is great to hear that you are happy with the product and the service you received from Shade Station.

Customer feedback is very important to us and we hope you order with us again in the future.

Kind regards
Shade Station Team
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Just wonderful!

I bought a pair of Ray Ban sunglasses which I had spotted for cheaper on another website. I price matched this price on shade station and much to my delight they matched it. The service was absolutely wonderful and as promised the glasses arrived before 1pm the next day. The glasses themselves came very well packaged and you can be comforted that you're buying from a registered stockist, so no fakes! I went for the more expensive polarised version of the wayfarer and I'm glad I did as the lens is much superior to the regular. I have never received such rapid service and I wouldn't hesitate to use this company again and am definitely recommending shade station to friends. Thank you shade station!

(Ray Ban Wayfarer RB2140 901/58 50 Sunglasses)
Shadestation

Reply from Shadestation

Hi, thank you for your comments.

Here at Shade Station we strive to offer the best possible customer service at all times which is why we are very happy to hear that you are satisfied with the service you have received.

As you have also been satisfied with the product, we hope that we can deal with you again in the future.

Kind regards
Shade Station Team
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PRICE MATCH GUARANTEE IS A JOKE

I found a pair of ray bans cheaper on another site, however when I asked shadestation to price match they reviewed, and made excuses of why they couldn't. They even said the other company didn't have them in stock. So I contacted them and they advised me they did have them in stock.

I wouldn't trust this company.
Shadestation

Reply from Shadestation

Hello,

Thank you for your comments.

We are extremely sorry to hear of your disappointment regarding the our price match system.

For us to price match the company must be based in the UK, have stock of the item and offer a like for like service.

The price match is at our own discretion and on some occasions we can just not offer the price at such a low price.

We do hope this experience has not deterred you from shopping with us in the future.

Kind Regards
Shade Station Team
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Unbelievable service.

Ordered a pair of Oakley Sunglasses Friday. Delivered to Denmark Monday morning. Very helpful staff. Really easy to navigate the site. I can only recommend this site to everybody.
Nanna found this review useful
Shadestation

Reply from Shadestation

Hi, thank you for your comments.

We really appreciate good customer feedback and we are very happy to hear that you have been satisfied with the service you have received.

We look forward to dealing with you again in the future.

Kind regards
Shade Station Team
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Brilliant

Placed gorder 21st December....arrived 24th. Can't beat that. Quick efficient delivery even over the Christmas period. Item arrived in perfect condition and as described. I spoke to representatives via telephone and live chat and both were very helpful. Great company...will buy again from shade station.
Shadestation

Reply from Shadestation

Hello,

Thank you for your kind comments.

We are happy to hear that you have been satisfied with the service and product you have received from Shade Station.

We really appreciate your custom and look forward to dealing with you again in the future.

Kind regards
Shade Station Team
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Unbelievable service.

Ordered a pair of Oakley Sunglasses at ten to five on Monday evening. They were delivered at 11 o'clock on Tuesday morning. As described and 100% genuine. Can't recommend this company enough. Will use again.
Shadestation

Reply from Shadestation

Hi, thank you for your kind comments.

It is great to hear that you are happy with the product and the service you received from Shade Station.

Customer feedback is very important to us and we hope you order with us again in the future.

Kind regards
Shade Station Team
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Excellent

Ordered a pair of Oakleys, arrived exactly as described - delivered to Hong Kong in less than a week. Excellent from start to end.
Shadestation

Reply from Shadestation

Hi, thank you for your comments.

Here at Shade Station we strive to offer the best possible customer service at all times which is why we are very happy to hear that you are satisfied with the service you have received.

As you have also been satisfied with the product, we hope that we can deal with you again in the future.

Kind regards
Shade Station Team
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Great site, great service, great choice

Have purchased 4 items from this website over the course of 12 months and on every occasion I haven't been disappointed. The range of sunglasess and spectacles is superb.
The prices are outstanding and I couldnt find what I wanted anywhere else for a better price. 100% genuine products.
Speed of shipping is excellent and the online help mechanism is brilliant and they have always been able to help either online or over the phone if I had a query. Polite and helpful customer service staff.
A website second to none that is clear, well presented and easy to use.
Shadestation

Reply from Shadestation

Hi, thank you for your comments.

We really appreciate good customer feedback and we are very happy to hear that you have been satisfied with the service you have received.

We look forward to dealing with you again in the future.

Kind regards
Shade Station Team
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Perfect. Would buy again. A***

Outstanding service, quick dispatch and brilliant condition. Would recommend to anyone looking for a new pair of shades
Shadestation

Reply from Shadestation

Hello,

Thank you for your kind comments.

We are happy to hear that you have been satisfied with the service and product you have received from Shade Station.

We really appreciate your custom and look forward to dealing with you again in the future.

Kind regards
Shade Station Team
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Simply an excellent customer experience

I recently bought an Oakley sunglasses refresher pack from Shadestation. The price was unbeatable. The product wasn't in stock (I knew this before ordering). I received a pleasant call advising me that the stock may be delayed, but the product would be dispatched as soon as it was in stock. I received my goods today, more than two weeks early - all nicely wrapped, and even included a some sweets - nice touch. It's nice to deal with a company that really gets it right. Definitely recommend, definitely use again.
Shadestation

Reply from Shadestation

Hi, thank you for your kind comments.

It is great to hear that you are happy with the product and the service you received from Shade Station.

Customer feedback is very important to us and we hope you order with us again in the future.

Kind regards
Shade Station Team
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Sleek and quick!

Free express delivery, cheapest I found the glasses I bought and really easy to navigate the site.

All in all a top experience.
Shadestation

Reply from Shadestation

Hi, thank you for your comments.

Here at Shade Station we strive to offer the best possible customer service at all times which is why we are very happy to hear that you are satisfied with the service you have received.

As you have also been satisfied with the product, we hope that we can deal with you again in the future.

Kind regards
Shade Station Team
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Great Company!!

Shadestation are a wonderful company and I would refer friends and family to use them, great service!!!
Shadestation

Reply from Shadestation

Hi, thank you for your comments.

We really appreciate good customer feedback and we are very happy to hear that you have been satisfied with the service you have received.

We look forward to dealing with you again in the future.

Kind regards
Shade Station Team

Shadestation Details

About this company

Designer sunglasses and designer watches. Sunglasses from Oakley, Ray Ban, Gucci, Chanel, Police, D&G, and more. Designer watches from Seksy, Diesel, Fossil, DKNY, D&G, Nixon, Guess, Police, Adidas, and more. All available for free UK next day delivery. Shade Station will not be beaten on price, service or delivery of our of our designer sunglasses or designer watches.

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Category

Shadestation is ranked 27 out of 33 in the category

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