Sharps reviews

Sharps reviews

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Perfect bedroom furniture

Great plans, exactly what we wanted. Good communication throughout the planning and ordering phase. Delivered on time and fitted very quickly (1 day). Very well fitted, no imperfections. No hidden extra costs. For me to have given 5 stars it would have had to have cost less, these cupboards are not cheap but they are very good quality. So I give sharps 4.5 stars!
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fast,friendly,efficient

from the surveyor to the fitter, all were friendly and nothing was too much trouble. The work was done to my schedule and done quickly and without too much disruption.
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Value for money

We had our bedroom designed and built by Sharps back in October 2013, although we have a few problems we are awaiting them to call us back on, we are happy overall with the outcome.
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A happy customer.

I found the service very good and efficient. All the people who came out to visit were polite , friendly and helpful. The materials arrived the day before the job and the workmen arrived on time and worked hard, tidying up afterwards. I was very pleased with my finished cupboards. The only negative I found was that they don't take away the leftover wood etc although they did pile it up neatly outside. Although they were expensive the quality does seem really good.
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Love the product, not the process!

Right from the start all the staff were very nice to deal with, and I'm very happy with the end product. I wasn't so keen having to climb over the massive pile of materials that bisected my sitting room for an entire week before installation, making getting upstairs and out the front door very difficult. I was also expecting installation to take a day, and it took two, but both of these would have been easier if I'd realised I needed to ask the right questions. If I did it again I'd insist I knew how long it would take and that the materials were cut to size prior to delivery with that delivery being closer to installation.
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Absolutely Beautiful Wardrobes

The Sharps designer gave us great ideas to get the most out of the space in one of our smaller bedrooms. We wanted wardrobes to accommodate both clothes storage and desk space and that is what we got, plus a make up / vanity mirror included.

The fitter arrived on time on the day specified and did a wonderful job and the room now looks much bigger and the wardrobe doors we had fitted look very smart modern and beautiful.

If there was anything I was a little disappointed about it would be that the delivery date was not very flexible (it had to be when the lorry was in the area) and also the cardboard packaging and the off cuts of wood that were left after fitting the items was left for us to dispose of and I would have thought after spending quite a sum of money on the wardrobes, they would have taken the rubbish away and disposed of it themselves.

To sum it up I would say although Sharps were a bit more expensive than other people the wardrobes reflect this, the sliding doors glide open and shut easily and not to forget the long guarantee you have with them puts your mind at rest should anything go wrong with them. I would recommend Sharps to friends.
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Terrible quality/unacceptable experience

We paid for the shaker style wardrobe. When it was being installed the fitter drilled through one of our electrical sockets. We only found out what he had done after he left our property and after the wardrobe had been fully installed. We were told we had to get an electrician to assess the damage. Sharps (of course) disputed what had happened, suggesting a transformer in our newly wired house had gone! We got the electrician who confirmed (obviously) what had happened. The electrician said the wardrobes would have to come down so that he could access where the damage had been caused and rectify the mistake made by the fitter.

We are now 7 days without power and still no further in obtaining a date for the fitter to return and take the wardrobe down. We were told by Sharps this would be a 2 hour job maximum as only part of the wardrobe needed to come down. However, even though we have called Sharps twice a day (most of the time we are on hold for about 30 minutes before being hung up on and the other times they say they will get back to us by the end of the day and don't) we are no closer to resolving this matter.

If the above was the least of our problems, the fit of the wardrobes was terrible. The wooden frame was chipped in numerous places. The doors were bowed (I note from other reviews this is a common theme). We ordered a mirror which was not installed (and which we are, of course, still awaiting delivery). The quality of the wardrobe itself is no better than ikea! The top and bottom of the wardrobe was fitted unevenly.

Please do not use this company. I just wish I had read all of these reviews!
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Really happy with Sharps service -our bedroom looks lovely.

I'm so pleased we chose Sharps as they were brilliant. Our bedroom now looks so lovely and I wouldn't hesitate to use them again. You get what you pay for, and Sharps is quality.
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Horrendous Service - Will never use again

An awful experience! Design Consultant very nice and very professional. After the design stage it all went to pot. From material delivery 4 days before install, (9ft lengths of timber to store in small house), missing materials for install, 2 weeks and 12 phone calls to get rails/shelves finally fitted, very poor colour match between doors and frame/facing, bad fitting, poor edges. That was just the first experience. Installations Manager attended to look at workmanship. Agreed that colour match is a known issue and they would address it and come an refit much of the wardrobe using new wrapped materials. A month later, day that work is meant to take place, installer arrives, delivery of materials does not, he has gone home! Complete waste of my time and yet another bad experience sums up the service we have received from this company. We thought by paying top money we would get the service and quality to match. Not a chance!
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Amazing

I love my new fitted wardrobes has plenty of space for all my clothes and shoes even have a full length mirror which is a must for me and makes the bedroom look tidy and better
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From start to finish - satisfaction guaranteed!

We have used Sharps to provide 3 fitted bedroom units. The work has been carried out to a high standard so we have been very satisfied with using Sharps. I intend to use them again to replace a study and large airing cupboard.
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Poor after sales service

Waited all day yesterday for a delivery and today the fitter hasn't turned up. You've taken my money and now the after care is awful. I wish I'd seen all the bad reviews before purchasing.
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Left with a load of rubbish to get rid of!

When I got Sharps to quote me on a small fitted wardrobe for my second bedroom, firstly I was visited by a 'designer' and although they advertised huge discounts, in fact the price was still high, in my opinion. However, I decided to go ahead as it seemed I would get a quality product. Then I was visited by a 'surveyor' who double-checked everything that the designer had done (no wonder the price is so high!!) He thought that I couldn't have the drawer unit in the wardrobe because the drawers would not open so we went through a lot of discussion about how many shelves I could have instead, and then discovered he had made a mistake and in fact I could have the drawers! The surveyor did explain that the room would have to be empty for the fitter to work and for the delivery of the materials and that also the carpet would have to be taken up from the area where the wardrobe would be fitted. They did not offer to do any of that work themselves. The materials were delivered and I commented that I was surprised by the amount of material there was for such a small wardrobe. The fitter was supposed to arrive the next week but the day before I had a call from Sharps to say that he wasn't available and that the work would be carried out the following week. The fitter did arrive the following week and I had no problem with his work, although for some reason halfway through the day a more senior person from Sharps arrived to check on how he was getting on (again, no wonder the prices are high!!). This 'senior person' did not bother to ask me how I thought things were going or to ensure I was happy with everything so far! Once the wardrobe was finished I was presented with a sheet of paper and asked to answer Yes or No to a series of questions. It was at this stage that I realised that the piles of rubbish that had been bagged up by the fitter were being left outside my property (I do not have a garage) for me to get rid of! I am a 'senior' person who lives alone and I think it is awful that Sharps do not take away their 'rubbish', or at least tell you that it will be left for you to get rid of when you are giving them the order. Had I known this at the time I would have thought again before going with Sharps. So beware if you decide to deal with Sharps. Any other furniture, etc. that I have had delivered the delivery men take away all the packaging etc. with them. I have also recently had quite a lot of decorating done internally and again the tradesmen always take away every bit of rubbish. Luckily I have extremely kind neighbours who are going to get rid of all the rubbish for me or I would have had to pay out to have this taken away, adding to an already high price for a 'standard' product, certainly not of high quality.
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Utterly Utterly Terrible

Renovating a very small one bed flat in London that my partner I were scheudled to move into. We booked the Sharps delivery the day before the fitting and arranged all building works around the fitting.

Delivery came as expected and took up most of the flat (as expected in a small flat). The following day it gets to midday....no fitter. Call Sharps 'Oh he's actually off sick and will be for 3 weeks'. After 26 further phonecalls over the next day (as they never call you unless they are wanting a payment for something) I am still no closer to an installation date. As a result we cannot lay floors or paint our property due to the bedroom furniture taking up our entire living area. We have had to look for alternative accomodation until we can have the bedroom fitted.

Customer service is beyond terrible. Being told a new installation date will be confimred withing ten minutes and wait for a call back, only for another day to pass. Then when I do get a call it was only from their customer services demanding full payment for the works even though they haven't done the job yet!

Just be very careful that you do have the space to accomodate the same happening to you as I understand it is very common for Sharps to do this as most of their fitters are external consultants so can choose to work as and when they please.

Would never use them again - Horrendous. I never write reviews but had to share this. Stay well clear
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Diabolical

We should have known. The initial surveyr was downright rude and treated us like idiots. Then the fitter didn't turn up - he was off sick (do they only have one). Then we took another day off work and he didn't arrive. I called to complain, they didn't respond, I complained again and they said "we don't pay compensation" so obviously they get loads of complaints. The the fitter arrived and asked where I wanted all the old rubbish including his packaging putting (European packaging regulations suggest he should take it away with him).

Now we are waiting for completion, having been camping in our daughter's room for 2 weeks.
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Pleasantly Surprised After So Many Poor Reviews

I had already booked Sharps and paid the deposit when I visited this website and my heart dropped. So I got straight on the phone to them and fed back my concerns. From the time I contacted them to the completion of our new fitted wardrobes and bedside cabinets, I could not have had a more attentive and professional service. Although we did have to take delivery of the materials 2 days before the fitter arrived, we could not have been more happy with the service. We were told that it would take 2 days to complete but the fitter completed the job in a day and a half and we are more than happy with our new sliding door wardrobes and chunky looking bedside cabinets.
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Poor - Do not use

Expensive, unreliable, and still waiting for our wardrobes to be finished off weeks after the fitter had been. Contacted the office several times, they don't reply, and you need to chase them. I would never recommend them to anyone!
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Avoid at all cost

Inferior quality load of over priced rubbish. Doors have sharp edges,top box cupboards are uneven and do not follow the design as shown on the surveyors drawing. Customer service is non existent. E-mails are not answered and telephone calls given the run around. Although we were advised to decorate the room prior to fitting, the paintwork has been damaged, fluid spilled down the wall, wooden floor damaged and radiator damaged. I have not signed the satisfaction paperwork for obvious reasons but they will not respond to my genuine complaint. At the moment the room is uninhabitable and I've had to cancel the carpet fitter and postpone the new bed in the hope that this rubbish will be removed to allow me to use a reputable company to do what they promise
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Well fitted furniture to the specifications agreed

Good Points
Good design to make use of space. Really nice wood veener furniture.

General Comments
Well fitted furniture to the specifications agreed and the quoted price. The bedroom is now a great room with the wood finish. Fitted on time by two pleasant and diligent fitters. I would recommend Sharpes for quality fitted bedroom furniture.
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Very Pleased With Our Bedroom

Quality of fitted wardrobes excellent and the fitting service was carried out by a qualified and friendly fitter.

He even stayed late to finish everything off.

The lady in the showroom was very helpful and helped us make the right choice sliding doors and showed us all of the interior options.

We would certainly recommend to any who asks us.

Thank you for a great service!

Sharps Details

About this company

Sharps Bedrooms & Home Office Furniture offers a full range of modern, contemporary and traditional fitted bedroom furniture and home office furniture

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Category

Sharps is ranked 90 out of 107 in the category

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