Shedstore reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very poor customer service.

The shed that I ordered was great well built and easy to put together however customer service was terrible and Shedstore was not able to resolve a simple problem. The shed was to be delivered in Mid April 2012. I rang Shedstore the day before to find out whether it would be a morning or afternoon delivery. I was called back and told that it would be an afternoon delivery. I therefore went out in the morning and came back just before 11:00 to find the shed part stacked in the drive. No delivery paperwork had been left, there were no assembly instructions and the roll of roof felt was ripped and had holes in. Had I been at home, I would not have accepted the roof felt. I immediately contacted shedstore who emailed me the instructions and asked for a photpograph of the damaged felt. I immediately sent a photograph. That was on 19th April. I sent a follow up email on the 25th April because I hadn't had a response to my first email. I then started telephoning them. I must have made 5-6 phone calls to them. They are always very pleasant on the phone and promised that I would get a replacement felt sheet quickly or that someone from the manufacturer would call. None of this happened until 9th May (about 3 weeks after I notified them of the damage) and guess what... the new roof felt was cut about 50mm too short so could not be used. Luckily a friend had a part roll of felt so I used this instead. I would not use Shedstore again. There are many similar companies out there and I would hope that at least one would have a better customer service department.
    Shedstore
    TrustScore 5.5 / 10
    120 Reviews

    Reply from Shedstore

    Please accept our apologies for the issues with your order. The missing instructions and damaged felt were notified to the manufacturers with a request for them to be sent out as soon as possible and we were informed that dispatch had happened. It would appear that a very similarly named customer had placed an order for an item from this manufacturer (through a different retailer) and was also in need of replacement felt. The two similar situations were confused and it was thought that your felt had been dispatched when in fact it had not. An unfortunate and unforeseen set of circumstances that we sincerely apologise for.
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