Shining Diamonds reviews

Shining Diamonds reviews

Excellent
9.5
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Review by confirmed purchaser

Fantastic Service and Diamond

All my emails were answered very promptly, and the ring is absolutely beautiful. I have received so may comments about it and they cant believe the price I paid for it- extremely competitive.
Shining Diamonds

Reply from Shining Diamonds

Hi Kerry

It's always delightful to hear the compliments our customers receive with our jewellery. We aim to deliver top quality diamond jewellery at the most competitive prices and we are glad we could complete this. Many thanks for your positive review and we look forward to serving you again.

Kind regards

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Shining Diamonds Team
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Review by confirmed purchaser

Great selection and perfect experience

Nice selection of items and the order process is easy. Excellent place to find quality jewellery. Overall a pleasant experience. The site was easy to navigate and check out.
Shining Diamonds

Reply from Shining Diamonds

Hi Sandra

Thank you for your positive comments. We look forward to serving you again.

Kind regards

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Shining Diamonds Team
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Review by confirmed purchaser

Satisfied

The customer service team was kind and very helpful, as they answered each of my emails in few minutes. I had some difficulties with the money transaction at the beginning, but I received all the information I needed to process my order. Also, I am satisfied with the price of the item I ordered and I would choose Shining diamonds again.
Shining Diamonds

Reply from Shining Diamonds

Hi Jessica

Thank you for your positive comments. We look forward to serving you again.

Kind regards

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Shining Diamonds Team
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Review by confirmed purchaser

Great Pricing

Excellent service, I ordered a pair of round diamond stud earrings arrived much before the delivery date with no hassles whatsoever!! Great service and great pricing.
Shining Diamonds

Reply from Shining Diamonds

Hi Lee

Thank you for your positive comments. We look forward to serving you again.

Kind regards

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Shining Diamonds Team
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Review by confirmed purchaser

Excellent

Sales guy was very helpful.
Excellent service. Earrings arrived on time.
Diamonds looked stunning.
Would recommend Shining Diamonds
Shining Diamonds

Reply from Shining Diamonds

Hi Diane

Thank you for your positive review. Hope Ann loved the earrings and had a lovely 60th birthday!

We look forward to serving you again.

Kind regards

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Shining Diamonds Team
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Review by confirmed purchaser

Great Service would recommend.

Always got back to my emails and was very friendly throughout. I ordered the wrong size ring (my own fault) and got it re-sized locally.

Cheaper than high street stores and better quality in my opinion.

I now have 1 happy Fiancé!

Thanks!
Shining Diamonds

Reply from Shining Diamonds

Hi Ross

Thank you for your positive comments. Many congratulations on your engagement, from the entire team at Shining Diamonds!

We look forward to serving you again.

Kind regards

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Shining Diamonds Team
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Great service, very speedy

Even though I wasn't in a hurry and hadn't specified quick delivery, I got my pendant in less than a week. This was after I had received a phone call to ask if I would like to take a higher clarity, but only very slightly smaller, diamond than the one I had selected for the same asking price. I was of course delighted to accept the offer. The result is really beautiful and fully certified, so thank you.
Shining Diamonds

Reply from Shining Diamonds

Hi Chris

Thank you for your lovely review. It's always a delight to read positive comments.

Also, I would be happy to add that although the diamond you agreed on was 0.29ct instead of 0.30ct, it is of very good cut thereby making it's size as much as a standard 0.30ct diamond. Due to this we were able to serve you with a higher clarity, same size diamond set in a UK manufactured pendant, delivered in a week :)

We do look forward to serving you again.

Many thanks

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Harshit
Sales Manager
on behalf of Shining Diamonds Team
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Review by confirmed purchaser

Rapid delivery

Delivery was faster than the mentioned date and the ring arrived much before the occasion it was purchased. Was kept informed all the time.
Shining Diamonds

Reply from Shining Diamonds

Hi Michael

Many thanks for your positive review. We look forward to serving you again.

Kind regards

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Shining Diamonds Team
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Review by confirmed purchaser

Outstanding Value for outstanding quality

Beautiful ring and my partner have had many positive comments on the quality. The ring came with a valuation certificate for insurance purposes and delivered within 10days as promised.I ended up saving quite a bit compare to High street prices and would use this company again.
Shining Diamonds

Reply from Shining Diamonds

Hi Max

Thank you for your positive comments. We look forward to serving you again.

Kind regards

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Shining Diamonds Team
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Review by confirmed purchaser

Excellent company to deal with

Purchased over the phone, was given a very good service and they made sure it was what we required with several emails confirming, i was given a date for delivery, unfortunately due to christmas the delivery date was delayed one week but we understood and received when the company said it would be despatched.
I am VERY pleased with my ring and will definately be buying from Shining Diamonds again.
Shining Diamonds

Reply from Shining Diamonds

Hi Jill

Many thanks for your positive comments about us and our product. We take pride in each jewellery we manufacture and put our best efforts into the quality and service we deliver. We would also like to apologise for the delay due to closure over Christmas period.

We aim to provide excellent after care service as well so if you have any questions or issues with your ring please do not hesitate to contact us.

We look forward to serving you again.

Kind regards

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Shining Diamonds Teams
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Review by confirmed purchaser

Beautiful ring

The customer service was excellent, the package arrived sooner than expected and the ring was perfect and beautiful.
Shining Diamonds

Reply from Shining Diamonds

Hi Kevin

Thank you for your positive comments. We look forward to serving you again.

Kind regards

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Shining Diamonds Team
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Review by confirmed purchaser

Absolutely outstanding

I was ordering first time expensive jewellery an engagement ring online and felt I had to do my homework first. After a few weeks looking at loads of options, shining diamond was the one I decided to go for. I chose the ring myself as I wanted the proposal to be a surprise, the website was really easy to use and the descriptions about each options under customise diamond was so clear. I trusted my judgement, added to basket and waited for the package. I was proposing abroad so I asked for the ring to be shipped before a certain date. The ring came very quickly and it looked amazing. I was very impressed. I can happily say I am now engaged and my fiancé loves the ring. I will be recommending this site to my friends!!
Shining Diamonds

Reply from Shining Diamonds

Thank you for letting us know we delivered an impressive product within your timeframe. We always love to hear from our customers as it offers positive encouragement or shows us room for improvement.

We look forward to serving you again.

Kind regards

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Shining Diamonds Team
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Review by confirmed purchaser

Stunning and Classy

My fiancé purchased my engagement ring through Shining Diamonds. It is stunning and so classy! The quality is amazing and get so many compliments on it. Shopping experience with them was very pleasant.
Shining Diamonds

Reply from Shining Diamonds

Hi Lara

Thank you for your positive review. We look forward to serving you again.

Kind regards

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Shining Diamonds Team
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Review by confirmed purchaser

Super-fast and speedy delivery, the ring looked elegant

I had ordered an item from multi stone category, delivery was super-fast. When the item arrived I was awestruck with the shine and the ring is beautiful def the pricing compared to the quality was a bargain.
Shining Diamonds

Reply from Shining Diamonds

Hi Joseph

Thank you for your positive comments. We are glad you found the ring a bargain with excellent quality that we aim to deliver. We look forward to serving you again.

Kind regards

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Shining Diamonds Team
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I highly recommend Shining Diamonds.

Fantastic customer service, very patient and helpful (special thanks to Lisa). Ring arrived in time for my partner to propose on Xmas eve and its beautiful.
I would highly recommend shining diamonds.
Shining Diamonds

Reply from Shining Diamonds

Hi Phillipa

Glad to know all went well with your proposal. Many thanks for your kind remarks for us and for Lisa. She is well valued in our team for the excellent customer service provided.

We do aim to match our after sales service on par with our sales customer service, so if you ever do need us again please feel free to get in touch. We look forward to serving you again.

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Shining Diamonds Team
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Review by confirmed purchaser

Shining Diamonds outshine the rest

Item ordered was delivered earlier than expected, surprisingly as it was Christmas. Stunning, a quality piece of jewellery and very competitive price. Friendly staff answered any questions immediately. I would definitely recommend Shining Diamonds to anyone thinking of buying that something special, Thanks!
Shining Diamonds

Reply from Shining Diamonds

Hi Paul

Many thanks for your positive comments. Our motto is to give our customers stunning jewellery at the lowest possible prices and we glad we could deliver this to you.

We do provide excellent after-sales services as well. If you do need us again please do not hesitate to contact us.

Shining Diamonds Team
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Review by confirmed purchaser

Excellent service, thank you.

Excellent service, thank you.
Shining Diamonds

Reply from Shining Diamonds

Hi Peter

Thank you for your comments. We hope you and your partner like your ring. We have also featured your ring on our facebook page https://www.facebook.com/shiningdiamonds.co.uk

Happy Holidays and Merry Christmas!

Kind regards

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Shining Diamonds Team
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Review by confirmed purchaser

Wonderful diamonds, wonderful price

Was a bit nervous about buying diamonds over the Internet, however Shining Diamonds made the whole process stress free with great customer service and products. All my emails were answered within about an hour. I was looking for a diamond ring emerald cut centre stone with baguette diamonds on either side. I gave shining diamonds my budget and they came back very quickly with options. I went for a 0.9ct emerald cut diamond with 2x 0.2 ct baguettes in a white gold setting. I received an email 7 days later saying my ring was on its way. This was delivered the following day on the Saturday. The ring and diamonds were absolutely stunning, however I decided to return it as I felt the two baguettes didn't do the centre stone justice. I emailed shining diamonds to this effect and requested the centre stone be put in a setting of its own. This process again, was very simple and straightforward. I returned the ring last week and am waiting my new ring now. Overall I can't fault shining diamonds at all, customer service was excellent, delivery was speedy, and the diamonds are stunning. I done a lot of browsing before using shining diamonds and I could not find anywhere that had the same product anywhere near their price. I thought there would have to be a catch but I promise there isn't. Would highly recommend. Thank you shining diamonds.
Shining Diamonds

Reply from Shining Diamonds

Hi Vicki

We are delighted to read your lovely comments. Ensuring our customers get exactly what they want, whether it requires an exchange or a completely new manufactured product, is what we aim to deliver.

We look forward to serving you again.

Kind regards

Shining Diamonds Team
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Review by confirmed purchaser

Fantastic price - quality product - quality service

Shining Diamonds were fantastic from start to finish.
I requested additional photos from different angles to be assured the ring chosen was the right one.
I even requested some slight modifications to the ring which they were able to do for me.
Every email I sent them was answered within a few hours!
They gave me a manufacturing date and expected delivery date and pulled out all the stops to ensure I got it - on a Saturday too!
They really made the effort to ensure I got the product I wanted and on the day I needed it too.
Can't recommend them highly enough! Will be using again - wedding bands next and maybe some earrings!
Shining Diamonds

Reply from Shining Diamonds

Hi Scott

We are delighted to read your review! Thank you very much. Hope everything went well with your arrangements on Sunday. We look forward to serving you again and as a team we hope to deliver a similar service again to you and all our customers.

Kind regards

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Shining Diamonds Team
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Review by confirmed purchaser

Good price, too late delivery.

Ordered a ring with the request to deliver between 20th and 25th of October to Netherlands. Ring was only sent out on 22nd evening, which was already tight (royal mail indicates 3-5 days delivery time). The ring came too late and I had to return it, urgently buying a much more expensive ring at the airport.
So, despite the good price and the good quality of the ring + diamond, my order only led to stress.
Shining Diamonds

Reply from Shining Diamonds

Hi Vincent

I would like to sincerely apologise for the stress you had due to late delivery caused by delays in Royal Mail. As per your emails you mentioned that we should dispatch it either on the 18th or on the 21st or on the 22nd October. We did dispatch it on the 22nd October but delays by Royal Mail caused your order to arrive much later. Normally all our orders within EU are reached within 2 working days.

We thank you and are happy to receive the compliments on the quality of ring and diamond. We do hope we get a chance to serve you again, and this time we won't rely on Royal Mail for a 2-3 days delivery :)

Kind regards

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Harshit
Sales Manager
Shining Diamonds Team

Shining Diamonds Details

Best Prices

If you find it cheaper on any other website, we will beat it, Guaranteed!

Top Customer Service

We respond to 90% of our customer service requests within 4 working hours and 100% within 1 working day. If you have a problem or just have questions, we will resolve it, Guaranteed!

Beautiful Craftmanship

All our diamond jewellery is certified. We are confident you will love our craftmanship and we offer a full 30 days hassle-free returns policy on every purchase. You can't go wrong with us, Guaranteed!

About this company

Visit Shining Diamonds

Contact information

Call us on: +44 (0) 207 993 5549
We live here: 3rd Floor, 207, Regent Street
W1B 3HH London
United Kingdom

Category

Shining Diamonds is ranked 28 out of 90 in the category Fashion Accessories

Shining Diamonds is ranked 26 out of 89 in the category

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