I had used shipito 6 times prior to my last time using them. The sixth time, I had an issue with the shipping calculator whereby I entered all the information "Required" so as to ascertain what the shipping fee would be prior to the package being received.
Seems clear cut, no? Well, the field that I did not enter any information was the "Dimensions" field as this was not marked as 'MANDATORY', unlike the 'CITY' & 'Weight' field.
So, what does this infer to the logical everyday customer? To me, it infers the dimensions field would therefore, not have a bearing on the final shipping fee. Or if it did, it would be something very minuscule.
This however, was obviously not the case. The seventh and final time I chose to use shipito, I did the same thing again. However, this time the weight I entered actually ended up being greater than the weight of the package once delivered to my shipito box.
Thus, I clearly presumed the fee I'd been given when having used the shipito calculator initially would be less as the package was half a pound lighter.
Again, this was not the case. The fee, amazingly, ended up actually being HIGHER. I emailed support with my grievance, and their excuse was, the dimensions of the package plays a significant part (supposedly) in determining the shipping fee. Mind you, as stated previously, it's not deemed MANDATORY to be entered.
This demonstrates to me, it's nothing but a ploy IMO, this Coy is trying to lure customers to their business by publishing shipping prices that will undoubtedly, be altered, ALWAYS seemingly higher, if and when the dimensions of the package are entered.
Stay away IMHO, as the support staff were pathetic in trying to rectify the grievance.
Very fast forwarding of my package. Very pleased with their service. They provided a picture when my package arrived and shipped it the same day. I dont really know what hidden charges people are talking about but all it cost me was the $10 signup fee plus like $2.50 for the single package. Shipping seemed pretty much the same as most the other forwarding companies with TNT. Also when i send them an email to cancel my service they replied within the hour, so pretty good communication.
From what i gather all forwarding companies are getting alot of negative reviews on the internet which leads me to believe that they hire people to discredit their competitors, which is a bit of a joke really and bloody annoying. I had no problems at all with Shipito, the only improvement i could think of if they offered smaller boxes for consolidation.
I used comgateway for more than 1 year, shipped numerous packages thru them. But I find their charges a bit high, and they scrapped their rewards program (used to give a small rebate to reward CGW prime members and they took that away suddenly). I still use them (they're fine overall) but decided to try another shipping company. So I decided to try Shipito.
I chose FedEx Economy, tracking number 796228802958. It says signed for by "Jusnia Maid" because my domestic servant answered the door and collected the package, I was out.
My shipment took 1 week to arrive ( from Nevada to Singapore), in perfect condition. It's slower than Comgateway, but that's cos I chose Economy delivery. Since I'm shipping stuff that's important to me, i only dared to ship 1 package first, so I didn't consolidate packages. As a result, it was too costly (per package) to choose any option other than Economy delivery. In the future, I will consolidate packages and choose a faster shipping method.
If u pay the $10 fee, they really only charge a $2.50 processing fee along with the amount that FedEx/DHL/USPS charges them for shipping. If you consolidate packages there's a $2 fee--but their 'consolidation' includes repacking into smaller boxes if u want to reduce shipping volume. Comgateway also charges for repacking, so no difference really. I think all the charges are very reasonable.
Overall, my experience with Shipito has been great. I've just had a few more packages shipped there, and I hope my good experience will continue. :)
I've been using Shipito for over 2 years. They have been adding fee upon fee for every little thing. I'm surprised they are not charging just to receive, accept, and tag my packages because they're charging for everything else! INCLUDING: -repacking fee of $2.50 for each smaller package added to a larger package, even when the smaller package is NOT opened -bank fee (what the HELL is that?!!); 4.3% of WHAT exactly?! -mailout fee of $8.50 (for what? when they're already charging me for shipping!!!) -storage fees if I don't have them ship my stuff within THEIR timelines!! -"false mistake" fee of $8.50 IF report that Shipito made a mistake and Shipito decides that NO mistake was made by them!!!! (WTF!!!)
Of course, NONE of these "FEES" are itemized or listed in detail on any paper invoice. These "fees" are ONLY listed online!
Trying to contact Shipito is an exercize in fulitlity as no one can ever PROPERLY explain anything logically. Try calling their local number and no one ever picks up. And why can't a large company like Shipito offer their customers a 1-800 number?! That's right, you HAVE to pay for the call if you decide to phone Shipito!
WHAT A BUNCH OF TOTAL GARBAGE! SHIPITO is a total RIP-OFF and a TOTAL SCAM operation!
Big time scammers. Never had a problem with my first test ship. Second shipment was bigger and more expensive. They put my account on hold after I use paypal to fund the account as my paypal account name differ slightly. Never had this issue with the first shipment. Anyway they lifted the hold after I explain why it is different. Happen again when I need to put in more money. Was assured by their staff that it is not an issue. They lifted my pending again. But when the time came to shipping the items, they flat out refused to send out the package. Gave them passport and drivers license copies and sign their forms to try to sort out this issue and call all them countless times but to no avail. Told them their staff had previously send me emails saying the name will not be an issue. Bloody hell, they lift the pending not once but twice. That's the reason I kept funding the account. If I had a whiff of trouble ahead, I would have redirected my shipment pronto. Phone call alone to sort out this issue with shipito cost me 30 bucks. At the end I had to get the seller to pick up the item. But that is not the worst. Worst thing is, they charge me 8.50 for each package that they hand back to the seller. Ridiculous. The fault did not even begin with me when it is their staff that had been giving out incorrent information from the start. They should have left the account on pending if it was such a big issue. I would have stop funding immediately and redirected my stuff somewhere else. But oh no, they waited till everything is at their warehouse and you are at their mercy. They apologies a lot but still would not bulge an inch. I do not expect much but at least an offer not to charge the 8.50. It's bad enough not to receive the product you paid for but to be charged the return fees is downright disgusting. So at the end of the day, 80+ bucks in my shipito account got sucked up by the return fees and the initial processing fee and repacking fee. So thinking of using shipito for your shipment, well u better think twice. I rather deal with a shipper with more integrity than this. So shipito - not only have you lost a customer but this customer is so unhappy about your utter contempt of him that he wrote a review about it and will try his best to spread it out everywhere.
They just keep asking you to add credit to account and never ship it to you!! Totally scam!! When I complain through Paypal they only ask me to cancel the complain first, what a ridiculous excuse!! Do not send your valuable things to them!!
They stole my eight parcels! Offer false limits on sending mail, just to lure your goods and money. Trying to illegally take possession of thy documents with personal information. Suport is not responding. Reported to the police.
I’ve just had a useless and a very frustrating experience with shipito. I live in Russia and have my 14 year old kid in Swiss boarding school. I was trying to buy a soccer shoes for my son and have them mailed to him to Swiss. I opened an account with shipito and I put in the account the address of my son. Initial payment was made by my credit card. They told me by an e-mail that my account was activated and I can use it. There was not a word in the e-mail that I did something wrong. I bought the shoes and my package arrived to shipito. I’ve paid a postage fee for its delivery to Swiss. Nothing seemed to be wrong. Then in 5 days I noticed that my package is still in spipito warehouse. I sent them an inquiry and they answered that they didn’t allowed a 3rd party payment because they are afraid of fraud. They also told me that to do something with my package I now need to send them copies of 2 of my different IDs, copies of my bills plus to fill out some forms. The problem is I am afraid of frauds as well. There are many ways dishonest person can make a fraud using your personal information such as IDs copies, bills. For example I know a story when a swindler got a big credit in a bank using stolen copies of IDs and some bribes. I am absolutely sure it is not safe to upload such info. So I refused. The end of the story? Well, this is the last e-mail from spipito: Hello Alexander, We can refund you the amount on your payment method. You can have the package trashed for free. If you have any concerns please feel free to contact us. Sincerely, Marcial www.Shipito.com Eastbiz Corporation email@example.com Phone: 310-212-7143