Shoe Envy reviews

Shoe Envy reviews

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8.7
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Review by confirmed purchaser

fantastic shoes, fantastic service

i was a bit dubious of buying these shoes (2 pairs) as the price seemed to cheap.
However they are both exactly what i was hoping and arrived the next day,
I will buy all my shoes here from now on!
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AVOID THIS COMPANY SOMETHING IS VERY WRONG!!!!!!!! DO NOT BUY WEBSITE NOW STATES THEY HAVE CEASED TRADING !!!

Ordered fly boots 22nd Feb arrived Saturday am but are too tight. Tried at least 30+ times to contact company but get "sorry you call cannot be connected" no replay to any of my numerous emails so did abit of digging. I have friends that way. Shop in Shaftesbury was full of shoes last week this week it has been emptied!!!!!!!! Also been told that they are hardly ever at the Warehouse in Gillingham. something is very wrong.......at least I still have boots to hopefully sell on & recoupe my money. I had read reviews on here over 2 weeks ago & all looked ok
!!!!!!!!!!!! I AM NOT HAPPY !!!!!!!
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AVOID LIKE PLAGUE - VERY DODGY

Ordered two pairs of fly boots, only one arrived despite invoice saying box included both pairs. have tried ringing in excess of 50 times to be greeted with 'your call can not be connected', no response from emails despite sending to three different addresses. I have even tried ordereing again from web site and strangely enough everything is out of stock For this reason I have now raised dispute with paypal

Very very angry!!!

Update now says ceased trading on website!!!!
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Review by confirmed purchaser

Very slow in responding. Still waiting for RMA Number.

It is with regret I write a poor review. I wish to return an item but have been unsuccessful in gettng the relavent RMA number needed. The telephone number is either not connecting or going to voice mail and my e-mails are not being responded to. I fear I may be stuck with an item I do not wish to keep.
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Review by confirmed purchaser

Where are my boots"?????????

I bought 2 pairs of fly boots. One pair arrived. Initially able to contact the company who assured me that the other pair would be sent that day. 1 week later , no boots, £75 down and unable to get hold of the company despite numerous emails. The telephone number is now unobtainable.
Avoid this company!!!!!!
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Review by confirmed purchaser

Fabby!!

Fabby company. Brillant 1st time buter experience. Will defo shop here again. Thanks shoe envy x
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Review by confirmed purchaser

Brilliant !!!

I would recommend Shoe Envy excellent service all round and fast delivery. Cannot fault them at all
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Review by confirmed purchaser

Quality product and service

The shoes were just what i expected and the service was good. Contact was fast and reliable. Price exceptional.
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Review by confirmed purchaser

Lovely shoes delivered quickly!

Quick and easy website with no hassles and shoes were delivered quickly and are fab!
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Review by confirmed purchaser

Cheapest price around

Quick delivery. Boots are still currently retailing at £114.99 on most websites. Only thing that let thw site down was that the boots were slightly scratched. Nothing but a little bit annoying. That said it wouldn't put me off shopping on the site again :)
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no customer service point - missing order

I ordered and paid for two pairs of fly london boots - one pair arrived, and I have been trying to contact shoe-envy via telephone (number given on website doesn't work) and email (no reply after at least 5 emails). I'm left with one pair of boots instead of two, and £75 down.
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Do not buy from them

Ordered Fly boots at a good price and they came quickly. Problem is they don't fit and I need to return them. Three emails have gone unanswered and the telephone number is not connecting. Do not buy from this company, there is something suspicious about it all.
Now left with boots and down £100.
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Review by confirmed purchaser

Excellent Sevice

Brand new unopened boots which is a lot more than you get in a shoe shop. Very efficient.
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Review by confirmed purchaser

The Best Online Shoe Shop!

I bought a pair of Emu boots, by far the cheapest online and the service is terrific. Excellent service and will buy again
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Review by confirmed purchaser

brilliant service !

easy to use site , good service
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Review by confirmed purchaser

Good Service

Shoes arrived on time in good condition and exactly as I ordered! What more can I say (haven't had a chance to wear the shoes yet!)
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Review by confirmed purchaser

Potential thieves - avoid

i purchased some fly boots from shoe envy ltd. They arrived promptly, so far so good.

However, they did not fit. I tried and tried and tried to contact show envy ltd, after several emails and goodness knows how many phone calls i finally got a returns number from them over the phone, even though they claimed to of already emailed it too me.

So i sent the boots back to them via the printed returns label, and suprise suprise they claim to have not recieved the boots. After nearly 50 attempts to contact them via phone i finally got an email saying to send them prrof of postage. So i sent the receipt to them recorded delivery, and the post office say no one was availible to sign.

I took a copy the reciept before sending it.

So the company claim not to have recieved the boots, other people have had the same experience, i now left without the boots and out of pocket.

This company is a joke.

Can not get through via phone, emails are not being answered, suspect comapny has gone bust ? Not suprised with this appaulling level of service.
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Prompt delivery and good prices, but absymal customer service

I bought a pair of boots at a very reasonable price and they were dispatched quickly, however I have been unable to contact the company to request a return number (needed before sending the item back).

I have emailed them twice and called on numerous occasions. I left 2 messages on the answer machine, then when I called again a message told me the voicemail inbox was full and now when I tried to call again today, the number was unavailable.

I would not use this company again; I will write to them tomorrow and intend to report them to Trading Standards if I do not receive a response.
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Review by confirmed purchaser

Impossible to Contact!

Their delivery is fairly fast, and the mail tracker was useful. However I want to return my purchase, and I'm finding it extremely hard to get in touch! I have sent three emails to the three different addresses provided and still no reply! When trying to call them, I'm just greeted with an automated messages informing me my call cant be connected.
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Very poor customer service. Very hit and miss, wouldn't chance it again.

I ordered from Shoe-envy before and paid for next day delivery and everything was fine and I was pleased with the Boots I received. However this time has been a nightmare. I chose standard delivery this time and I received a dispatch notice the next day, but the tracking link to royal mail was broken and I had not recieved my tracking code. It has been over a week since the dispatch note was sent and the shoes have not arrived. I have sent four e-mails and phoned countless times. All of their telephone numbers even the ones I found on the BT directory are not connecting. I eventually found a mobile number connected to the company, which went straight through to the answer machine. I actually went as far as to phone another shop near Shoe-envy to make sure they hadn't shut down. I have not had a single reply and still have not recieved my shoes. If I do not recieve any reply by tomorrow I will begin a dispute with pay pal.


I have now started a dispute with Shoe-envy via pay pal. I really suggest not using shoe-envy, there is something very dodgy going on here, I don't know why sometimes they're great and sometimes they're terrible, but considering how terrible they can be when things go wrong I wouldn't chance it and if you do use them, go with pay pal so at least you can dispute the transaction.

Shoe Envy Details

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We live here: United Kingdom

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Shoe Envy is ranked 50 out of 108 in the category

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