Ordered Fly boots on Monday, had email saying they'd been dispatched on Tuesday and that I should check the status with Royal Mail. Royal Mail website didn't acknowledge ref number, saying that boots hadn't been handed over to them. I phoned RM and they confirmed what website said - no item. I have tried phoning Shoe Envy but only get answer phone, so emailed yesterday and still haven't heard anything. Am starting to get seriously worried I have been conned out of £75.
Am £140 down as returned 2 pairs of boots, no refund issued and company no longer exist!!!!!!!!
I'm very disappointed by Shoe Envy's customer service. I ordered a pair of Ash boots on the 16th January 2012 and they didn't fit me soI returned the item the next day in perfect condition. To this date I still haven't been refunded my money. I have called numerous times but I just get an answerphone message.
very bad refund service,
after returning boots I got email confirming money refund and it has been 2 weeks later still no sign of money.
I ordered Emu boots from Shoe Envy and I chose delivery next day, boots were disptched very quickly and arrived the very next morning. Perfect boots, packed really well. I highly reccomend Shoe Envy and I will order from them again. Very good company.
Nice simple ordering process and brilliant delivery as my parcel tracking information link was sent on the despatch confirmation email. Boots are as described and i'm pleased as punch with them.
I went for the Fly London Mes warm boot as a big fan of the brand, I was a little concerned that i wouldn't like the lining but as the other reviews say it does just make the boot more comfy.
We had a little hiccup ordering on-line on the saturday, but a phone call on the monday quickly confirmed that my order had been accepted. The staff member could not have been more helpful and the boots arrived the following day. I am so pleased with them. They are top quality and great value for the money. Thank you Shoe Envy
good service, could be made better by noting any ordered items that are out of stock on the delivery note, it would save customer having to notify you that an item was missing only to be told it was out of stock!
got a return email quickly when i queried the order tho.
overall service good
I saw these boots on the high street but didn't want to pay £115!! Saw them on the shoe envy website at £65, a bargain. They arrived within a couple of days and I've no complaints, lovely and comfy for the winter.
Great price for footwear - the best I could find anywhere. Fast delivery and kept informed throughout the whole delivery process. Website is clear and easy to use and it's so much nicer and easier than going to a shop. Thanks very much and I love my boots.
Paid for next day but never arrived. Called and was assured my order would arrive the following day. Never happened.
Cancelled my order and asked for a refund and I was granted this, but surprisingly the order arrived next day anyway.
Communication is Terrible. Never again!
I ordered these EMU boots as one of my wife's presents - ordered late as usual on the Friday - received confirmation by email and traced via Post office throughout. The boots arrived by 11AM on the Monday - perfect timing as wife didn't get home until midday. The boots are excellent and the wife loves them to bits. Would definitely use again.
Delighted to have found Shoe Envy. They had the shoes that I had been looking for on other shoe sites only at half the price. The service was excellent. I received my order within a couple of days of ordering. My only wish is that they get more choice of shoes and bags especially of Fly of London as they are the most comfortable shoes I have ever bought.
Will definitely be buying from Shoe Envey in the future.
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