I recently had a operation on my right foot which left me with 2 scars. I had been searching for sandals which would be comfortable to wear and wouldn't irritate the sensitive scars. A friend recommended Merrell sandals and I did an Internet search. I found 'shoesonline4u' had the particular sandals I was looking for, the best price and free postage. It was as they say, a no brainer! I ordered the sandals thinking they would take at least a week to be delivered. I received emails keeping me informed, advising when the sandals were dispatched, I was impressed. Two days after I ordered, the sandals arrived, they fit perfectly and are everything I wanted. I have to say this was a great buying experience, I would definitely buy from 'shoesonline4u' again and will be pleased to tell friends about the site.
I ordered a pair of trainers, My initial choice of colour was not available, but I was contacted by email and offered a choice of options (i.e. waiting for the originally chosen or choosing an alternative colour). The order was promptly dispatched and arrived in a very good condition.
So very pleased to receive the boots today. Wonderful service. I had the brown pair but my local Rieker shop had run out of the black in my size (these are so extremely comfortable and stylish I wanted the 2nd pair) so I was extremely pleased to find you had a pair for me, after a long internet hunt. And what a good price!
Thank you so very much for the speed and efficiency.
I would like to say how pleased I am with the service shoesonline4u have provided.
I ordered a pair of Startrite shoes in a 7 1/2 F - they came within a few days but unfortunately they weren't wide enough for my daughter's feet. I rang the customer helpline and spoke to a very helpful lady who looked up the stock situation for a 7 1/2 G - she told me that the stocks were low but she would order a pair in at that point and as soon as she received the pair I was sending back then she would just swap them over.
Yesterday, I was pleased to receive the shoes - they fit beautifully.
I was just so pleased with the service they provided that I felt I had to give credit where credit was due.
I am so glad that I found your company online. Such excellent service, prompt delivery and wonderful shoes.
Also, when the shoes I ordered were out of stock the customer service was wonderful - so polite and really helpful.
I will definitely be using your company again.
Communication from shoesonline4u was excellent. Shoes were out of stock when I ordered, I was offered a refund but chose to wait. It was worth the wait, they are sooo beautiful. Will definitely use company again.
I pre-ordered a pair of shoes in March as they tend to sell out everywhere very quickly. They were promised by late April. I did phone towards the end of April as I needed them for May 1st. They were sent that day by "next day delivery" and arrived at 9.15 the next morning. Thank you for that service.
After dealing with poor customer service before buying the shoes, I reluctantly, and stupidly, bought them off of them. The shoes were defected and after several attempts to get the problem resolved with shoesonline4u, the owner, has decided to totally ignore my emails. I'm now seeking legal action to get the problem resolved.
Update: After searching other review sites, I've seen that the owner is posting false positive reviews about her company. I've no doubt that only positive reviews would be coming from her. What a corrupt company. Her other outlet store is Masquerade Shoes.
Update 2 (IMPORTANT): The two positive reviews here (posted on 01 May 2010) about the customer service, immediately after I wrote a negative review regarding their customer service and not responding to my emails, are obviously written by the company. One reviewer is named Cyran (the owner). I'm sure that the name will change after reading this, as the same thing has happened on other review sites. Do not believe any positive reviews that you read about this company because the likelihood of it being written by the company is a near certain.
Update 3: Those positive articles that you see dotted across the net are commissioned by shoesonline4u.
This company is corrupt and has no intention of adhering to consumer rights to the point where they will not even reply to customer emails to resolve any problems. After VAT and shipping, they do not work out cheaper than other online companies. Their customer service is awful. Any after-sales problem you might have will not get resolved. They'll ignore your attempt. Use another shoe shop - any one, because they cannot get any worse than this. Don't risk your money or fund this business.
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