Hi Diana, We're sorry to hear you're disappointed.
Unfortunately our stock system let us down on this occasion. The product you ordered was a clearance product from a previous season so we were unable to source another pair for you. I notice a refund was applied immediately and Laura did offer you a discount code as way of an apology.
I also notice this is your 5th order with us so hopefully you will know out of stocks happen very rarely. Thanks for your continued loyalty and I hope the discount code will come in handy in the future. Kind Regards Kate