No problems at all, everything went smoothly from ordering to receiving. The only thing I would say is this. It would be nice to be updated when my item has been dispatched or made visible in my orders the website.
My only complaint would be when you are spending £75 on a product I would expect free delivery.
Good prices, on the item I was purchasing... it was almost £30 cheaper than other sites, easy to use website, fast delivery... and the shop even phoned up to check about the postage of my order as there was an alternative option which was better. This is the first time I have used Shop Outdoors... and won't be the last!
Very happy with my experience. Couldn't purchase over the internet for some reason but when I phoned up the woman I spoke with was wonderful, even calling me back when they had a new order in as I had expressed passing interest in another colour. I ended up ordering two pairs of shoes to try on which arrived next day delivery. I sent one back for refund and am thrilled with my new boots.
I would recommend this company for competitive price and excellent service.
This site was really easy to use, I found the pages for the items, sizing and description of goods really good.
There was a seamless flow though to payment for goods and then the delivery was really quick.
It does what it say's on the tin!
Ordered Thursday, delivered Monday, also very helpful when I had a telephone query.
Now on my 5th. pair of Brasher boots. The best boots in the world. Thousands of miles and never a single blister or rubbing sore. Now 76 years old and looking forward to replacing them in another 3 years or so for more walking on our Lancashire hills and moors.
First time I have used Shop Outdoors,and it will definetley not be the last. Very impressed.
Genuinely can't fault them, what i bought [berghaus vulcan] was the cheapest price on the net, the quality was excellent and their customer service was amongst the best; far beyond that of other companies. I normally wouldn't give a 5 star however they exceeded my expectations on their service. Highly recommended.
Scoured the internet and high street for my brasher supalites GTX, but no actual shops stock them in our area. eventually found some on ebay but my size was absent (12). Then found them on another popular site but they too were not what i wanted, ie black. then i searched past the normal google results(that are fixed anyway) and got to about page 5/6. Here are the true internet shops, places where customer service matters more than paying a search engine to manipulate the results. Shopoutdoors was one of these places i found, and unbelievably they not only had my size, and returned my email enquiry within hours, but they had them in the colour black too. furthermore, they were less money than all the other places,AND they got them to me in double quick time with a very nice note and a big thank you for my custom. Would i use them again? you bet your mother-in-law i would. Best experience with a retailer i ever had, and i am picky, believe me. As an aside, people, don't take for granted the search results google and the likes provide. Try others like dogpile/ixquick or duckduckgo. These give a truer result which benefit you more than you will believe. And try a new retailer you never have before, you never know the service you will get.
Bought a pair of Merrell snow boots, really good price and free delivery. They came within 4 days of ordering them. My only criticism and it wasn't a problem for me, but it may be for others is that I didn't get any notification that they had been dispatched. Would of helped if you had to let neighbours know to look out for a parcel delivery. Otherwise they were excellent.....
Communication was superb and the information given very helpful. Guided my decision making and the jacket that I bought was at a very good price. Can not fault.
This is the first time I ordered from Shop Outdoors. Incredible fast response, both in order confirmation and in delivery. I ordered Sunday afternoon and I picked up the items at my local post office in Sweden already Friday afternoon!
To reply as a company, please log in to your business account.