Nothing but trouble. Billed for stuff which wasnt ordered. Tried to speak with them but none of the staff could speak or understand proper english. Ended up with threatening letters from their debt collection people for money i didnt owe. Finally sorted.it out but never again will we be using them. The company from hell!
I try my best to avoid BT. They are so typical of a large Organisation that doesnt give a damm about the ordinary customer. They would do well to remember that people vote with their feet (or mouse!) and if they arent careful they will end up with a dwindling client base - then they might make more effort.
It isnt difficult to give a good service if you want to....
We had BT phone and internet when moving into rented accommodation. Speeds where awful so the landlord upgraded the package. The night the upgrade took place all internet stopped working. Phoned multiple times getting through to an Indian call centre whose staff couldn't seem to understand that it was a problem on their end - nothing had changed on our side (it wasn't on their script). When told they would call us back they wouldn't. Sent someone to the house on multiple times to test the line who could only say 'well my handheld device says it works'. Connection never tested by the technicians with an actual router. Two new routers arrived which surprisingly didn't help the problem.
Problem was never resolved. The contract was terminated as they failed to provide us the service and we moved to o2. Their internet was up in a few days with no connectivity issues at all.
I have been on telephone for three hours, spoken to 8 people, left on phone and then had phone put down three times. The people deliberately try to be unhelpful. You cannot understand them. Their telephone lines are inaudible. I have only moved to BT to get Infinity but the sooner I can get the same speed from a far superior ISP like Virgin, the better.
i have had probs with getting my phone line and broadband set up for the past 8 weeks now and keep getting passed from one team to another. Most of the time i am having to speak to ppl in India who do not understand what i am saying as its not on their sheet!
everyDAY i am told someone will call back and still i have to call them
SHAMBOLLICK in the year 2012 that they cannot sort out a phone line or broadband.....
We moved back to BT for our business line in January this year. It is safe to say it was the worst business decision we have ever made. Every month has been a hassle to adminster the bill - half a day wasted every month.
a) it's almost impossible to speak to customer services, when you do, they laugh at you or call you a liar.
b) they charge you for paper billing, but then don't set up the online account properly
c) because you're unable to access the online account, you incur late payment charges
d) they don't allow you to check data of excessive charges online, but you have to wait 2 weeks for a paper copy - thus incurring even more late charges
e) when you try to download a VAT invoice, the system won't allow it because it says you have paper billing (we don't)
f) when you want to notify them of a payment, in order to avoid any more late payment charges, there's an internal systems error and you can't tell anyone.... at this stage, see point a) and begin again.
g) want to complain? They make it so convoluted and frustrating, I imagine most people give up - not that that's their plan of course!
I would never use BT again, and as soon as I can afford their astronomical early termination fees I will cancel our contract and never ever use them again. I'm just so glad I didn't move from Virgin Media to BT at home!
I wanted to tell BT that I was moving to a new office and needed to have the phone taken out of the old office. I held on for 5 hours trying to talk to a human. All I got was the same message over and over that they were very busy and I was in a queue. When I got through to someone it was the wrong department and then when I was being transferred they cut me off! I gave up, wrote to them and just cancelled the direct Debit. Let them find me if I owe anything. Very Very bad for a Telephone company. I have been a BT Customer for 40 years but I might change soon.
My land line has been off for 1 week now and still no sign of it being fixed despite a promise that it would be done yesterday at the latest. Cant speak to anyone at BT as I have no phone!!
Would be nice to know what the problem is and when it will be sorted.
We signed up to BT a year ago after moving to a new flat and were relatively happy with it to start off with. Then we realised that our aerial coverage was terrible and that our internet was slow.
After ringing up to complain, we were told that our service should be good and we should get all the channels. That was it pretty much it. Even when we moved house it was the same, and the engineer even told us ourselves that he has sky at home!
When our 2 year contract is up, we are definitely going to move to Sky!
BT do not know their elbow from the bum...
Poor, poor customer service and confused sales people.
After charging me too much for the past year and refusing to accept that they had been wrong, i cancelled my service and went to sky.
They then rang back and said i was correct and could provide a better rate to make up for the mistake...... TOO LATE..!!!
Made the mistake of signing up with BT last year. Hopeless switchover from previous supplier. They got the Phone tariff wrong, the In-Vision box was crap but it took 6 months to replace, gave me an email address that didn't work. They never mentioned that in the ads.
Website promotes In-Vision but doesn't say that you have to pay for programs that, for instance, are free on 4OD.
Broadband signal good but regularly needs resetting.
Overseas call centres most times I've had to call them for broadband problems. Generally the service itself is fairly reliable, but if you have a problem, prepare to explain it to several people several times. Also prepare yourself to count to 10 each time you're asked the most basic of questions about things you "could try" to resolve it.
I've had 3 minor faults since they eventually managed to get my telephone and broadband setup (that's a story of incompetence in itself). For all 3 faults I ended up spending >1 hour on the phone to some idiot who presumably was demoted to their current position after reaching the dizzy career heights of collecting shopping trollies in a supermarket car park.
The UK call centre is very good - the people there are very nice and calm, but they lull you into a false sense of care - after 5 mins you will be passed on to some so-called 'technical expert' in Holland or India, who won't know the first thing about your technical problem, and will give you the WRONG advice!
We have used BT for years for telephone and internet services. I have experienced no problems with BT, and have been very happy with their service. When I initially installed our internet router, it took 2 1/2 hours to get my second computer to work remotely, but the BT agent was kind, patient, and stuck with it until the task was finished. We were informed several months ago that there had been problems with our router, and a service person visited and replaced the router with a new one in minutes at no expense. The only problem I have had is that the initial internet installation software CD did not work, but their staff solved the problem over the phone in quick time. Completely satisfied.
They took an age to install the phone line,and took four visits on separate days via a ferry to our island to do parts of the work that could have been completed in one single trip. the Indian help desk is useless as they are unintelligible and are not empowered to do anything. broadband speeds are a joke. would not recommend them to my worst enemy
I moved to Cornwall and chose BT to supply phone, internet, and tv services- BAD MISTAKE!
Faulty billing, passe from pillar to post when contacted customer services, agents that had no idea what they were talking about, lies mis information, HOURS holding on the phone....I left
I have never experienced such poor customer service as I did recently when moving house and switched to BT for phone and broadband. The engineers were great when they came to the house, but it took 5 of them to connect a line because of the dire customer support, much of which was in India. Chinese whispers and incorrect assumptions lead to a truly awful experience and if I had much choice in my little village and hadn't already given out my new number (printed on cards, dog tags etc etc) I would have told them to shove their phone line.
Was ripped off by BT monopoly for years before the opening up of the market. They charged me £150 in 1990 for a second line. As soon as cable and wireless came on the scene I moved and enjoyed getting pathetic phone calls and offers from BT to come back. Never. Well hardly ever, have just purchased a BTfon so I have temoporary internet while working away. At £5 a day, £15 5 days or £39 a month it's a rip off for not a particularly fast or reliable connection
Customers treated like an inconvienience. Level of service (QoS) poor so plenty of requirement to deal with customer services. Customer services automated, meaning min20 mins to get to speak to a human. Billed in advance and treated very poorly if this is questioned. Now with ANY other provider as long as not BT.
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