Shopeezee reviews

Shopeezee reviews

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Cheats operating on new website - vigano.co.uk catch them there !

Cheats have setup a new website http://www.vigano.co.uk/ to con people, report them to BBC Watchdog take all your inquires here, they cannot hide with the level of terrible customer service they used to provide. I sent a luggage to repair to this company and paid £78.00 for the repair and the delivery charge, I am unable to get my suitcase back.
I am so paranoid and I need to go on Holiday and need to pay for another suitcase as these guys have gobbled up my suitcase.
Vigano - company Director is JASON NAGA same guy who owned Shopeezee and his wife Natasha Naga and the same address as 10 CANBERRA HOUSE, CORBYGATE BUSINESS PARK, CORBY, NORTHAMPTONSHIRE, ENGLAND, NN17 5JG.
So
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what can i do about the damaged case

Bought a set of 5 Union Jack suitcases from shopeezee less than one year ago. One has a damaged handle and I have only used the case twice. The IT cases should have a ten year guarantee on them but IT have told me I need the guarantee certificate. This was never sent to me. I only have the credit card bill of proof of purchase.
I have no idea now what to do now.
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Suitecase sent to be fixed but no return!!!

My suitecase was broken and I have sent it off to them to fix it (under warantee). I was still speaking to their customer service Sean about it 2 weeks ago and he ensured me that it will be send back by end of the week.

I have not heard from them since and have email them several times about it. And the phone line and websites been down for weeks.

Can someone please follow up and let me know how I can get my suitecase back. (Titan suitecase)
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Taken the money, then ceased trading.

Order placed 2nd April.
Same day the Order was placed the money was taken.
Received an email confirming the order.
Chased Delivery after the 24/72 hour delivery promise had expired.
Contacted them by phone 5 days running with the same message saying having problems with phone lines please try later.
Sent an email requesting information but still waiting a response.
Looks like the Company as gone bankrupt, as there are many people like me experiencing the same problems.
The website has now been removed.
www.shopeezee.co.uk

Reply from www.shopeezee.co.uk

Dear Customers,

We are currently experiencing problems as a business, and have had to cease trading. We understand this will inconvenience many people, and we suggest you contact your card company to alert them of our problem. We have been in business for nearly 8 years, and it is so sad it has come to this.

Just so you all know we was a genuine company, and not a scam company, we have today contacted Trading Standards on http://www.tradingstandards.gov.uk/products/productsandservicescontact.cfm under reference 11166876 and alerted them that we have ceased trading as of last week.

At this stage we are unsure how to deal with refunds for customers that are waiting for this, as the business has come to complete a standstill, however we are waiting for the relevant governing bodies to help us with this current situation.

We have been trading online since 2006, and have had more than 1 million happy customers since we incorporated, and we know we will also have many right now that we have let down. As with many reviews below where I have helped customers resolve delayed orders, I am trying my best to at least mention something on here from Shopeezee.co.uk.
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Shopeezee cease trading

Placed an order with Shopeezee last Tuesday and much to my horror received an email a couple of days ago informing me that they have ceased trading. I appreciate that it is difficult times for companies at the moment however what I find inexcusable is the way they have approached this.
Firstly prior to receceiving the email I tried to call on numerous occassions only to listen to their answerphone message telling me that they were experiencing telephone line difficulties - LIE!
Secondly when I placed the order over the phone (only days before) and spoke to the director <private data removed> him didnt have the decency to inform me that they were having problems. He was very happy taking my money however in what can only be discribed as daylight robbery. I have since looked at their accounts on Companies House only to find that their situation has been unhealthy for some time now.
Thirdly I have had little response from the company by way of email other than 'gone out of business, apologies for any inconvience caused'. What help does that give me. What should have been sent out is an email confirming what steps they are taking to rectify the problem. i,.e, timescale to getting in the administrators what with them being a LTD company. I see that up until today they were still trading through their website without any notification to prospective customers.
Utterly disgusting.
I am currently in the process of sorting out a charge-back arrangement with my bank but I find the whole affair utterly disgusting.
DO NOT USE THIS COMPANY!
I see other people have had the same misfortune. Will good to hear other experiences or how pople are getting on.
Chan Fran found this review useful
www.shopeezee.co.uk

Reply from www.shopeezee.co.uk

Dear Customers,

We are currently experiencing problems as a business, and have had to cease trading. We understand this will inconvenience many people, and we suggest you contact your card company to alert them of our problem. We have been in business for nearly 8 years, and it is so sad it has come to this.

Just so you all know we was a genuine company, and not a scam company, we have today contacted Trading Standards on http://www.tradingstandards.gov.uk/products/productsandservicescontact.cfm under reference 11166876 and alerted them that we have ceased trading as of last week.

At this stage we are unsure how to deal with refunds for customers that are waiting for this, as the business has come to complete a standstill, however we are waiting for the relevant governing bodies to help us with this current situation. We fully understand that there are many orders we have not fulfilled due to many of our supplier accounts going on stop over the last few months, and we have been working so hard to try and improve the business this year, however like many others who are suffering in this recession, we have had no choice but to close of business.

We have been trading online since 2006, and have had more than 1 million happy customers since we incorporated, and we know we will also have many right now that we have let down. As with many reviews below where I have helped customers resolve delayed orders, I am trying my best to at least mention something on here from Shopeezee.co.uk.

Jason
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Cheaters?Out of Business?

I have ordered an Ashwood Knightsbridge Italian Leather Wheeled Garment / Suit Carrier. Any attempt to trace a package failed. Apparently landlines are cut, just answering machine with the same message that they are experiencing technical problems. Very disappointed. Hope to get through and claim my money back. My worst online shopping experience ever.
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WHAT IS GOING ON WITH SHOPEEZEE?

So like the previous review I have ordered my suitcase last week, took my money straight away but nothing delivered so far!! Been emailing and calling since Tuesday with no response. Ridiculous! Now the website is unavailable, where is my order or my refund?

Terrible service which is a shame as have ordered in the past a few years ago and was absolutely fine. Please can someone from Shopeezee Customer Service get in touch ASAP to sort this!

EDITED - I have just received the following email from <private data removed>:

Dear Customer,
We are currently experiencing problems as a business, and have had to cease trading.
We understand this will inconvenience many people, and we suggest you contact your card company to alert them of our problem.
We have been in business for nearly 8 years, and it is so sad it has come to this.
Kind regards

I find this digusting as they were happy to take my money a few days ago and nowhere have they said how they will help the Customer. I am now trying to see if I can get my money back via my bank.




Shopeezee Ltd
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Gone bust?

Order and my money taken by them on March 3 not delivered despite 2-3 day delivery acknowledgement, followed later by message that this was to be delayed by 7 to 10 days. It's now six weeks since order.
I have not been able to contact them by email nor telephone for the last week. Their telephone is not working and there's no response to my email.
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Fantastic Service, great prices

I received my kipling suitcase today as promised. I love it, especially the price!
Fantastic customer service from Jason too, I will definitely use Shopeeze again.
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Money taken straight away but delivery longer than advertised....

I placed an order with this company on 4/2/13 for a heilemann laptop bag/briefcase. As they state a fast 24-72 hour delivery i thought i was ordering in plenty of time for when i need it for a gift on 12/2/13. At the time of ordering there was a message saying they couldn't process my payment and to call with my card details, which i did. I was told they had a current connection problem with the card payment system, they took my card details and then called me later that afternoon to confirm the payment had been processed. On 6/2 i called to say i had not yet received my order or a confirmation email of my order, even though the payment of £138.60 had left my bank account. I was told that i hadn't received the automated confirmation email due to the payment processing difficulties they had had that day but was assured my order had shipped and i should receive it that day or the next day.

By 8/2 i still have not received my order. I email asking when i will receive it. I get a reply from sean saying he will contact the warehouse to obtain my tracking number and then he will send it to me. 3 hours later i still haven't heard so, after reading in other reviews that jason is helpful, i email him directly to ask when i will receive my order. He replies that evening saying they have had a delay in their stock from heilemann and that as soon as they receive it they will send it onto me on a next day delivery. I then ask why they have taken my money but didn't tell me at the time if ordering that they are out of stock. I was then told by jason that the stock comes straight from the supplier in germany where they are based to the customer and that he will find out why there is a delay on monday and let me know. CONFLICTING INFORMATION??!!!!!!!?

I replied i would wait to hear from him but if the order is going to take too long can i have a refund- he didn't reply to this question!!

This morning i have received an email from jason simply saying ' delivery expected later this week'. To which i have replied " delivery to them or to me"...? I have also asked him if he thinks this is satisfactory and that i now have no gift to give tomorrow, nor the funds to get a replacement/ alternative as shopeezee have them in their bank account!!!!!!

Whilst i have been writing this review i have had an email from sean asking me if jason has replied to me and that he still hasn't received a tracking number from the
warehouse. I have informed sean of my conversation with jason and of my suspicions and asking if he instead can help me. I have also informed him i am in the process of writing this review- lets hope i can update it later with good news and some positivity.

But all i can advise people at the moment based on my experience, is stay away from shopeezee and order from elsewhere...........


UPDATE:

On monday within half an hour of my email i received emails from both jason and sean, both deeply apologising for the delay/confusion with my order and admitting that it isnt good service. Jason explained in detail for me the order process from heilemann to put my mind at ease regarding my suspicions.

Jason contacted heilemann direct to find out where my order was. He continually kept me updated and sent me several emails over the course of the day. He did his best to get my order sent from heilemann on a next day delivery so that i would recieve it in time but unfortunately heilemann had already sent it on a two day service, so this was not possible, but through no fault of jasons. To jasons credit, i must point out that he did all this while he was actually away on holiday.

I recieved my order via UPS couriers early this morning (they caught me as i was just getting into my car for the morning school run). The bag came as described in a gift box and dust bag and it is lovely, the smell of leather hit me as soon as i lifted the lid off the box. I emailed jason as he had requested, to let him know that i had recieved it, so that he could action a discount which he had offered as a good will gesture.

I let him know also that the business card holder which i had selected as the free gift with my order had not come, he replied straight away that they come from the shopeezee offices, not heilemann so i will receive it separately via royal mail.

So to sum up, although recieved later than advertised on the website, the item is of a good quality and i am pleased with it. Jasons assistance restored my faith in shopeezee and all i can advise customers is to order well in advance, just in case the item is going to take longer, and if you have a problem, contact jason.


FURTHER UPDATE:

How sad that I am now returning to my review with an unsatisfactory review. After just two and a half months use, the bag has proven faulty. The leather loop to which you attach the shoulder strap looks like it has not been sewn on properly- my husband was walking along with the bag over his shoulder and the leather loop suddenly ripped away from the bag, resulting in it crashing to the floor, laptop and all! Thinking jason would help i emailed him with a picture of the damaged bag three days ago and so far I have heard nothing, not even a 'we are looking into it and will get back to you'.

You would expect after paying well over £100 for a leather 'handmade' bag that the shoulder strap attachment would last longer than two and a half months. What a let down.
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Slow delivery but great product at a great price

My experience is similar to many others: the product is great, well packaged and at the best price I could find. However, the stated 2-3 day delivery was way off. Because I'd ordered suitcases and it's a couple of months before my holiday I didn't mind the delay but for others I'd recommend allowing several weeks for delivery, to be safe. My cases took two weeks to arrive and, unlike the statement on the website about delays, no-one emailed or phoned me about this and neither was my chasing email to them replied to. However, I got the products I wanted in perfect condition. Discounted goods always come at a price and, at Shopeezee the cost seems to be to customer service. If you want goods instantly, you want your supplier to spend more money on call centre staff, and you don't mind paying more for the privilege, then perhaps this company isn't for you. Personally, I'd prefer to get myself organized, order early, wait a while and pay less. I'd order from Shopeezee again.
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Dissapointed so far

Going away and wanted a good backpack, I had 3 weeks before I go so I ordered (Item in stock) Ordered on Wednesday 24/72 hrs delivery, 3rd day no item, so I e-mailed them saying is it in stock? they replied back with yes it's in stock wait till monday/tuesday etc, waited... nothing emailed them no reply so I had to phone them as I wanted to get this sorted out, they said it was posted last friday and confirmed it will arrive this week, saturday(10th day) comes around and still nothing.... I'm now less then 2 weeks before I go and will have to cancel the order on monday and order from somewhere else as I can't risk waiting another 2-3 weeks or months as I need this bag before I go, and judging by some of the comments on this site and other sites about this company, delivery could be up to a months long, even though they say 1-3 days on most items.

Update:-

Very Good/Nice customer service, I got a full refund when I asked for it and was offered a discount/free gift, but sadly I needed my bag quickly and had to order directly from the brand company.

I guess I was unlucky this time, as there were communication problems with the company/delivery supplying the item, it happens I guess from time to time.

I would shop with shopeezee again in the future as their prices are amazing I must say, also most items include free gifts, and customer service is really good,

but only problem I had was I did email/phone knowing it was a problem with the item and I think they could of worked a little harder chasing up the item after hearing the complaint as I order many things and if its more then 1-3 days later after dispatch at the delivery company, then there is something wrong.
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Problem dealt with excellently

I ordered a Carlton luggage set 10 days ago. I got the confirmation email and the money was promptly taken from my account. Two phone calls (answering machine throughout) and an email later, still not a word from Shopeezee.

However I eventually received an email from Jason, and he promptly explained the situation. I have received the goods, and I am very pleased with my purchase.
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Still waiting

I ordered a Kipling purse on the 6th December. On the 12th Sean from Shopeezee emailed to say the colour I ordered wasn't in stock. I then chose another colour and advised the order had been processed. It's now the 23rd and I'm still waiting. I have emailed both Sean and customer services asking if the item will be here for Xmas. But as yet no reply from either. This purse is supposed to be an Xmas present so have had to go out and buy a last minute present.
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So far - Not so good!

I ordered a black 'members, cabin suitcase', as an xmas gift for my neice. The company rang me a few days later [Monday] to say the black was not in stock would I like the navy. Or if not they could get the black to me by Thursday. I said yes thats fine I do not want the navy so will wait for the black, but then it didnt arrive and I got an email on the Friday to say the black was out of stock and did I want navy!!!! AAArgh! It said to email right back and they would sort it that day. I did that and asked for a refund. Have heard nothing since. Even tried ringing them on their premium rate phoneline but gave up after ages. I emailed them this morning asking them to reply to my email.....nothing.

UPDATE-----All sorted now [by Jason], the replacement product is great quality and I have it before xmas so Im pleased. Thanks
People keep mentioning 'Jason' who sorts things out, well I can only assume he is on holiday. Not happy.
ps. I do not want navy!
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FANDABBYDOZY

Great service quick service well done Jason and team !!!!!!!!!!!!!!!1
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Nice comeback

Hi,

Well at first i was very unhappy how the Shopeezee dealt with customers and their orders. I ordered two suitcases that they showed they have in stock but as it turned out (after my order was made) they don't and i have to wait for them to receive stock for a week or about that time. I asked to refund my order (which was done promptly) and i was dealing with their guest services team. Eventually i reached Jason who is the main man in Shopeezee and he have made a brilliant guest service come back, provided all the answers i needed and left me with a smile. Thank you Jason!

Now as i came back from the holiday trip, i must say that suitcases i bought are excellent!
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Brilliant

I want to thank this company because i was let down by another online retailer and i urgently needed a pilot case as i was travelling the following day, shopeezee was very helpful to recommend a few cases and i did manage to choose one and get it on time for my flight. WELL DONE
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Superb service! Superb prices! Superb Delivery

I have been a regular customer of shopeezee for about four years now! I have bought everything from wallets, suitcases, flightbags to backpacks and other luggage items. You can get super fast shipping on most of their bags you'll save a lot as they do FREE delivery. I have come to trust this company as they always provide the lowest prices anywhere--even better than some other retailers. The variety and choices are great. Even their third party vendors provide wonderful service. Returns are also a snap!
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I have full confidence to recommend shopeezee.co.uk

It is the one of the top luggage online retailer I have ever used I would love to use this company again without any reservation they provided next day delivery before 9.30 am of my suitcase at a very low cost as I was travelling out from Luton to Amsterdam and the airline busted my suitcase so I went online to get my suitcase and found this company. The guy Matthew on the phone was very corteous and helped me select the Antler Doulite luggage he described it as the strongest luggage and lightweight as well. i am impressed with the quality of this suitcase. I wish to thank shopeezee.

www.shopeezee.co.uk Details

About this company

Dear Customers, We are currently experiencing problems as a business, and have had to cease trading. We understand this will inconvenience many people, and we suggest you contact your card company to alert them of our problem. Shopeezee.co.uk have been in business for nearly 8 years selling Luggage, and it is so sad it has come to an end like this. I know many customers are wondering if we was a genuine or scam company. To show we have some conscience and that we was not a company out to scam people, we have today contacted Trading Standards on http://www.tradingstandards.gov.uk/products/productsandservicescontact.cfm under reference 11166876 and alerted them that we have ceased trading as of last week. At this stage we are unsure how to deal with refunds for customers that are waiting for this, as the business has come to complete a standstill, however we are waiting for the relevant governing bodies to help us with this current situation. We have been trading online since 2006, and have had more than 1 million happy customers since we incorporated, and we know we will also have many right now that we have let down. As with many reviews below where I have helped customers resolve delayed orders, I am trying to help now by at least mentioning something on here from Shopeezee.co.uk that explains the current situation to everyone.

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